Call Center Customer Service Representative

As a Call Center Customer Service Representative at RoofandFloor, owned by IBI Media, you will play a crucial role in enhancing transparency and building trust for consumers in the real estate industry. Your responsibilities will include handling customer inquiries, resolving concerns, ensuring customer satisfaction, and providing valuable insights to improve the overall customer experience. You will be based in Chennai and will be dedicated to helping customers find their perfect homes. Key Responsibilities: - Manage incoming calls from customers - Provide solutions to customer queries - Ensure excellent service standards - Contribute positively to customer experience - Maintain high levels of customer satisfaction - Sustain excellent customer relations Qualifications: - Strong skills in Customer Service, Customer Support - Commitment to maintaining high levels of Customer Satisfaction - Ability to contribute positively to Customer Experience - Exceptional communication, problem-solving, and active listening skills - Proficiency in using customer relationship management (CRM) software is a plus - Previous experience in a customer-facing role is preferred,