As a Call Center Customer Service Representative at our company based in South Delhi, India, your primary responsibility will be to handle inbound and outbound calls, address customer inquiries, resolve issues, and ensure overall customer satisfaction. Your daily tasks will involve answering customer queries, providing detailed product and service information, troubleshooting problems, maintaining accurate customer records, and escalating complex cases to the relevant departments. Key Responsibilities: - Handle inbound and outbound calls efficiently - Address customer inquiries and resolve issues promptly - Ensure customer satisfaction by providing exceptional service - Provide product and service information to customers - Troubleshoot problems and escalate complex cases as needed Qualifications Required: - Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction - Experience in handling Customer Experience and interacting with Customer Service Representatives - Strong communication and interpersonal skills - Ability to work effectively in a fast-paced environment - Strong problem-solving and conflict resolution skills - High school diploma or equivalent; a Bachelor's degree is a plus - Experience in the healthcare industry is advantageous,
Role Overview: As a Research and Development Analyst based in Delhi, India, you will be dedicated to conducting research, developing new products, analyzing data, and ensuring the successful implementation of R&D projects. Your day-to-day responsibilities will involve designing and executing experiments, maintaining laboratory equipment, compiling and analyzing research data, and preparing technical reports and presentations. Collaboration with cross-functional teams and clear communication of findings will be vital aspects of your role. Key Responsibilities: - Utilize strong analytical skills and proficiency in data analysis - Conduct research and development projects effectively - Demonstrate excellent communication skills for collaboration and presentations - Maintain proficient laboratory skills, including equipment maintenance and experiment execution - Apply background knowledge in research methodologies and techniques - Showcase detail-oriented and organized work approach with multitasking abilities - Utilize experience in the healthcare or biotechnology industry to enhance project outcomes Qualifications: - Strong analytical skills and proficiency in data analysis - Experience in Research and Development (R&D) with a track record of research projects - Excellent communication skills for effective collaboration and presentation - Proficient laboratory skills, including equipment maintenance and experiment execution - Background in research methodologies and techniques - Detail-oriented and organized with multitasking abilities - Bachelor's degree in a relevant field such as Biotechnology, Life Sciences, or related discipline - Medical knowledge is advantageous,