Call Center Customer Service Representative

Company Description

Epicenter is a 25-year-old global leader in Technology & Business Process Management (BPM), empowering Fortune 500 companies to achieve outstanding business outcomes. We focus on process improvement, cost reduction, and delivering superior customer experiences. With a presence in India, the USA, and South Africa, we utilize agility, innovation, and AI-driven solutions to transform operations. Our team of 3000+ dedicated professionals is committed to driving efficiency and shaping the future of customer interactions worldwide.

Role Description

This is a full-time on-site role for a Call Center Customer Service Representative located in Mumbai. The Customer Service Representative will handle incoming calls or total back office or blended, resolve customer queries, provide information about products and services, and ensure customer satisfaction. Responsibilities also include documenting customer interactions, escalating issues when necessary, and maintaining a high level of professionalism and courtesy at all times.

Qualifications

• Customer Service, Customer Support, Customer Service Representatives skills
• Customer Satisfaction and Customer Experience skills
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Problem-solving and critical thinking skills
• Proficiency in using customer relationship management (CRM) software
• Previous experience in a call center or customer service role is a plus
• High school diploma or equivalent required; a bachelor's degree is preferred