Cafe Manager

About Us

Xpanse Coffee is a dynamic and innovative coffee brand born in Goa & being bought up in India, committed to revolutionizing the way India experiences coffee. We bridge the gap between premium quality and affordability, offering a range of beverages tailored to modern, fast-paced lifestyles.With a focus on convenience, technology, and sustainability, Xpanse Coffee caters to young professionals, students, and coffee enthusiasts who value exceptional taste and seamless service. Our mission is to make high-quality coffee accessible to everyone, be it through our thoughtfully designed stores, robust delivery network, or cutting-edge technology platforms.

Job Summary

The Restaurant Manager will be responsible for overseeing the daily operations of the restaurant, ensuring outstanding customer service, operational excellence, team leadership, and financial efficiency. The role requires a strong leader with a customer-first mindset, capable of driving revenue growth while maintaining high standards in service and quality.

Key Responsibilities

• Daily Operations Management: Lead and supervise all aspects of daily restaurant operations, ensuring smooth service delivery and adherence to company standards.
• Customer Service Excellence: Uphold and improve customer service standards, ensuring a memorable and satisfying experience for all guests.
• Team Leadership & Development: Hire, train, manage, and mentor restaurant staff to build a high-performing and motivated team.
• Guest Relations: Handle customer feedback and resolve complaints with a proactive and professional approach.
• Budget & Financial Management: Manage budgets related to food, beverage, and labor costs; optimize spending without compromising quality.
• Sales & Revenue Growth: Drive sales initiatives and promotional activities to meet and exceed revenue targets.
• Menu Collaboration: Work with the culinary team to design and update menus that are innovative and aligned with guest preferences.
• Inventory & Stock Control: Oversee monthly inventory checks, ensure accurate stock levels, and control wastage.
• Goal Setting & Policy Implementation: Define departmental goals, create staff schedules, and implement policies and procedures.
• Continuous Improvement: Monitor guest satisfaction and operational processes, recommending and implementing improvements as needed.
• Cross-functional Coordination: Collaborate effectively with other departments to ensure seamless business operations.

Key Skills & Competencies

• Strong leadership and people management skills
• Excellent customer service orientation
• Sound financial and budget management knowledge
• Effective problem-solving and decision-making abilities
• Ability to manage time and priorities in a fast-paced environment
• Team player with a collaborative mindset
• Strong organizational and communication skills

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person