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About this opportunity:
Managing AO Operations & acting as a mentor to the shift resources who work 24 X 7 X 365 . Role is to enable productive work to culture & ensure smooth operations and as per the contract agreements. Lead by example will be the key attribute desired for the role.The Manager is responsible for Managed Services and Customer Support Services delivery in assignment
What you will do:
- To manage the Cost Center.
- To recruit the manpower.
- To plan and perform competence development of team members.
- To initiate, support and implement uniform organizational processes.
- To initiate changes in the processes and team structure as and when required.
- To review performance of team members.
- Authorized to report security breach incidences.
- To approve time sheets.
- Interface management with the other organizational entities like Technical authority, MSIP, IM, PM etc.
The skills you bring:
- Since alarms and events must be monitored and acted upon in real-time, the candidate is expected to work from the office to ensure timely response, coordination, and operational control and lead by example
- The role requires individuals who are comfortable working in a fast-paced 24 X7 X 365 operations setup, where quick decision-making and real-time collaboration with NOC, field, and cross-functional teams is essential to manage events and incidents effectively
- Must have experience working in a large telecom network operations environment.
- The candidate Should be fully conversant with the challenges and issues involved in monitoring the RAN & Transmission (TXN) and Core network of a large-scale operator.
- Must possess excellent communication skills
- The Candidate should have strong knowledge of the tools, systems, and processes used in NOC monitoring, along with their interworking, for a large and complex network.
- Excellent aptitude for developing automation solutions (scripts, workflows, dashboards, or tool integrations) that reduce manual effort and improve operational efficiency. Driving automation-led efficiency, which aligns with our strategy to reduce manual interventions and improve predictability.
- Strong capability in analysing existing processes to identify gaps and implement improvements, resulting in faster event resolution, reduced MTTR, and enhanced monitoring reliability. Supporting the vision of a data-driven, proactive, and intelligent NOC, where monitoring, event management, and incident response are optimized end-to-end
- Enhancing team morale and capability, by adding someone who shares the culture of ownership, collaboration, and continuous improvement.
- Forecasting manpower requirements, conducting interviews, and ensuring the team remains adequately staffed at all times.
- Adapting to new technologies, proactively building future-ready competencies, and ensuring timely service delivery.
- To maintain SLA/WLA as per agreement with customer.
- Managing fair and diligent IPM (Individual Performance Management) discussions.
- To ensure that Information security guidelines are implemented as per requirements
- To ensure time reporting is done by all the team members.
- Support GNOC Operational plans and activities
- Responsible for driving OHS through employee Awareness and Compliance for the responsible unit
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city:
India (IN) || Noida
Req ID:
777123
