Butler

Skills:

Company Overview

Job Title: Butler

Function:

Sub-Functional Area:

Department:

Reports To:

Location:

• Job Purpose
  

personalized, high-touch services

single point of contact

• Key Responsibilities
  

Customer Service

• Serve as the primary liaison for VIP patients and relatives for all service requirements.
• Ensure seamless coordination with clinical and non-clinical departments for a stress-free stay.
• Maintain discretion and confidentiality at all times.
  

Financial

• Ensure accurate billing for all services.
• Raise A&G approvals for non-chargeable items promptly.
  

Operational Excellence

Pre-Arrival

• Collect detailed patient preferences (dietary habits, allergens, cultural needs).
• Prepare suite amenities and ensure readiness of room and pantry.
• Coordinate with housekeeping, engineering, and security for pre-arrival checks.
  

On Arrival

• Warmly welcome patient and family; provide orientation of room facilities.
• Assist with luggage handling and settling in.
• Confirm preferences and environmental settings (room temperature, lighting).
  

During Stay

• Act as concierge for hospital services: doctor appointments, billing, scheduling.
• Monitor patient satisfaction and proactively resolve concerns.
  

Food & Beverage

• Liaise with dieticians to align meals with clinical requirements and patient preferences.
• Ensure timely and hygienic delivery of meals.
• Maintain food presentation standards and correct serving temperatures.
• Provide personalized dining experience for every meal.
  

Other Duties

• Maintain suite standards in collaboration with housekeeping and engineering.
• Ensure privacy and security protocols are strictly followed.
  

Administrative

• Manage pantry upkeep and inventory.
• Maintain hygiene records, butler logbook, allergen board.
• Handle amenity requisitions efficiently.
• Competencies
  

Core Competencies

• Patient-Centric Approach
• Integrity & Confidentiality
• Team Collaboration
• Adaptability & Innovation
  

Functional Competencies

• Expertise in guest preference management.
• Strong knowledge of menus and dietary guidelines.
• High standards of grooming and hygiene.
• Crisis management and emergency response awareness.
• Unique Attributes
• Background in luxury hospitality or healthcare F\&B services.
• Willingness to work in rotational shifts.
• Exceptional communication and interpersonal skills.
• Professional grooming and polished demeanor.
• Ability to handle high-pressure VIP requests with agility.
• Education & Experience
  

Education

Mandatory:

Experience

• Mandatory: Minimum 2 years in F&B service in a 5-star facility.
• Preferred: Prior experience in butler service or luxury hospitality.