Business Service Iberia Director

We are seeking a dynamic and strategic Director of Business Services for Iberia who wants to lead and further develop the business services functions to execute and support the company´s strategy, objectives and corporate culture in-line with the regional and global guidelines and frameworks in the affiliates Spain & Portugal (Iberia).

As a key member of the Iberia Management Team, you will play a pivotal role constantly challenging your peers and your own organization and act as liaison and building bridges between them and to the EMEA headquarters.

Moreover, your involvement will be key translating strategic priorities into actionable service delivery models and solutions. You will develop a deep understanding of our organization and its core functions — Diagnostics, Life Sciences, and Technical Services and, leveraging this insight, you will identify and anticipate support needs whilst maintaining and developing a platform allowing our core functions to concentrate on our customer’s needs. Your strengths in communication, acting as liaison function and process-oriented thinking, combined with the capacity to lead a multidisciplinary team, will be essential to delivering efficient, scalable, and future-ready business services.

You will oversee a team of 6 engaged team leaders covering the following fields of activity:

• General Administration

• Information Technology

• Quality Assurance & Regulatory Affairs

• Marketing Communication

• Customer Training

• Human Resources

Each manager of these departments reports directly to you. In turn, they are responsible for managing their own teams, making a total of 18 people who together form the Business Service department.

General Administration (building & more):

• Oversee the digitalization of internal processes.

• Supervise all infrastructure & administration activities.

• Ensure proper management of infrastructure, facilities, and services, including insurances, company cars, travel and expenses, mobile phones, and other device services as well as non-material purchases.

• Oversee the maintenance and updating of office design infrastructure.

Information Technology (IT):

• Direct the IT function in alignment with the global/regional IT organization and local requirements.

• Ensure execution of IT strategy & operations, including data & IT-security.

Quality Assurance & Regulatory Affairs (QA/RA):

• Supervise the QA/RA function in alignment with the global/regional function.

• Drive the definition, analysis, and deployment of the company’s process map.

• Ensure compliance in Quality & Regulatory Assurance, including Quality and Environmental Management, regulatory strategies, sustainability, product registration, NCR/CAPA, and inspection-readiness of regulated systems and processes.

Marketing Communication (MarCom):

• Oversee the development of company branding plans (including Employer Branding), ensuring close alignment with Business Units and setting communication standards.

• Coordinate operational communication activities, events (internal/external), and social media presence.

• Safeguard the company’s communication strategy and corporate image.

Customer Training (Caresphere Academy):

• Guide the continued development and digitalisation of customer-related trainings across all business units, aligned with global/regional functions.

• Foster collaboration with Field Teams to ensure training delivery meets high-quality standards.

• Ensure delivery of best-in-class customer trainings.

Human Resources:

• Supervise all end-to-end HR processes, including recruiting, on-/off-boarding, performance management, development planning, training, and compensation/benefits.

• Oversee CRS initiatives.

• Monitor HR budgets together with Finance & Controlling (headcount/FTE budget, labour cost budget).

Requirements:

• University degree or equivalent in Business Administration or similar field

• Advanced IT skills

• Languages: Fluent Spanish & English. Portugues is a plus.

• >10 years of experience in consulting, process management, strategy development and execution or similar fields

• >5 years of experience in people management

• Team management and coordination skills, project management, business partnering with management, decision making processes, strategic thinking

What's in it for you?

• Flexible Compensation Plan in public transports, restaurants, kindergarten, medical insurance for family, etc

• Flexible working hours and hybrid work model

• Car allowance or company car, depending on preference.

• Subsidized gym membership

• Health & dental insurance

• Referral program bonus – When you introduce us with people as talented as you

• Baby friendly company

• Excellent, dynamic, and multicultural environment

At Sysmex we are focused on cultivating a diverse and inclusive work environment that encourages collaboration, creativity, and innovation. Sysmex is an equal opportunity employer, we are actively looking for qualified candidates regardless of race, ethnicity, national origin, religion, disability, gender, gender identity, sexual orientation, or age. We celebrate how different perspectives benefit our employees, our products, and our community.