Business Relationship Manager

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

O

ur mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

We are seeking a Business Relationship Manager (BRM) to act as a trusted partner between IT and the business. The BRM will play a pivotal role in aligning technology initiatives with business priorities, enabling value delivery, and ensuring IT is a proactive partner in shaping outcomes.

This is a high-impact role for someone who thrives in dynamic, fast-paced environments and can bring clarity and structure to complex situations. The ideal candidate is adept at managing diverse and demanding stakeholders, influencing without direct authority, and helping drive transformation across both business and IT.

What You Will Do

• Act as the primary liaison between IT and business units, cultivating strong, trusted partnerships.
• Shape, capture, and prioritize business demand while aligning initiatives with organizational strategy and value outcomes.
• Facilitate portfolio discussions, balancing competing priorities in an evolving environment.
• Translate business needs into clear IT initiatives, ensuring shared understanding of scope, impact, and value.
• Anticipate stakeholder needs, proactively address concerns, and manage expectations with tact and diplomacy.
• Introduce structure and governance to support consistent demand intake, project alignment, and value realization.
• Champion collaboration across IT and business teams to drive efficiency, growth, and innovation.
• Support transformation initiatives by helping teams adapt to new processes, tools, and ways of working.

Basic Qualifications

• Proven experience as a BRM, IT Business Partner, or in a similar IT–business engagement role.
• Strong stakeholder management skills with a track record of building influence and trust in complex organizational settings.
• Ability to navigate competing priorities, foster alignment, and drive results in evolving environments.
• Solid understanding of IT portfolio management, demand management, and governance practices.
• Excellent communication, facilitation, and relationship-building skills.
• Ability to work both strategically and tactically, bridging high-level vision with practical execution.

Preferred Qualifications

• BRMP, CBRM, ITIL, or PMP certification.
• Experience supporting large-scale IT or business transformation programs.
• Familiarity with ServiceNow, portfolio management tools, or similar platforms.

Details to consider

Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

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