Business Process Outsourcing Manager

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. 

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies.  

Key Responsibilities:

• Lead end-to-end migration of business ensuring seamless transition.

• Conduct thorough

  process mapping and documentation

  of current operational workflows. 

• Oversee the seamless transition of business operations to

  Latin America

  , maintaining service continuity. 

• Partner closely with leadership teams in

  North America

  to align transition goals and ensure compliance with standards. 

• Train and develop teams to align with new processes and standards. 

• Collaborate with cross-functional stakeholders to ensure process efficiency and compliance. Build cultural alignment and enable a smooth working relationship between multi-country stakeholders. 

• Monitor migration timelines, key performance indicators (KPIs), and operational risk mitigations.

• Drive continuous improvement initiatives post-migration. 

• Act as a change champion, guiding local teams through new processes, expectations, and work styles. 

• Provide guidance, motivation, and support to team members. 

• Conduct performance reviews, coaching, and training sessions.
  

Requirements

Required Qualifications:

• Minimum

  5+ years in Training & Development, Process Migration, or Operations Enablement.

   

• Proven success in

  outsourcing environments

  , with strong exposure to

  international transitions

  . 

• Solid background in

  logistics, transportation, or a related business domain

  is preferred. 

• Excellent communication, documentation, facilitation, and stakeholder engagement skills. 

• Extensive travel will be required for this role.

Good to have:

• Prior experience working with or training teams across

  North America or Latin America.

• Exposure to e-learning platforms, digital training tools, or LMS (Learning Management Systems).

Benefits

• A unique opportunity to lead cross-border organizational transformation.

• Hands-on role in shaping talent capability in a high-growth international setting. 

• Supportive leadership and collaboration with global teams across North America and Latin America

• Growth in a people-centered, process-driven, and impact-oriented culture. 
• Career Growth.