Business Process Lead

At Dailyrounds/Marrow (subsidiaries of NHPL), the mission is to revolutionize healthcare by empowering doctors to excel in their practice. The vision revolves around organizing and enhancing the knowledge of the practice of medicine, creating a thriving community of doctors and healthcare professionals throughout India. The flagship product, DBMCI One, is a NEET PG/NExT preparation app that boasts India's top faculty. The app provides unparalleled flexibility for guided learning, offering recorded lessons, live classes, and offline face-to-face sessions. Established in 1992, Dr. Bhatia Medical Coaching Institute (DBMCI) has been a trailblazer in medical exam preparation, offering specialized courses for NEET PG, FMGE, MDS, USMLE, and MRCP. The institute's impressive 92.5% success rate underscores its dedication to guiding students towards successful medical careers. DBMCI One prides itself on scalability, with over 500,000 doctors trusting the platform for their preparation. The app features terabyte-scale media streaming for seamless learning, 1,500+ hours of live classes annually, and accommodates up to 3,000 concurrent users. Key Features That Set DBMCI One Apart: - Guided Learning: Personalized mentorship through live streaming sessions. - Highly Engaging Video Content: Average session duration ranges from 50 to 70 minutes. - DBMCI Notes App: An ultimate digital study companion. - Exceptional Results: A 92.5% success rate driven by India's leading faculty. Responsibilities: 1. Process Design & Optimization: - Evaluate existing business and sales processes to identify inefficiencies and opportunities for enhancement. - Integrate new tools and technologies to streamline operations and ensure seamless data flow. - Lead the automation of business processes using tools like Zapier, n8n, Zoho, Qntrl, and Pipefy. - Communicate process updates and improvements to stakeholders across departments. - Develop scalable workflows to support team and geographical expansion. 2. Data Management and Analysis: - Analyze data to identify patterns, growth opportunities, and inefficiencies. - Generate insights by working with internal data teams or using tools like Excel, Google Sheets, Looker, or Tableau. - Support key business questions through structured analysis. - Monitor process performance metrics, create dashboards, and provide actionable insights. 3. Cross-functional Execution: - Foster collaboration among Operations, Support, Sales, Marketing, and Product teams to align process initiatives with business objectives. - Align business needs with data-backed solutions. - Collaborate with internal teams to launch and refine new business processes. 4. Continuous Improvement and Compliance: - Lead process improvement projects applying methodologies like Lean or Agile. - Ensure standardized, compliant, and industry regulation-aligned processes. - Manage daily operational activities and resolve operational blockers. - Connect with stakeholders to ensure operational deliverables are met. Qualifications: - 4+ years of relevant experience in business operations, process management, or strategy & analytics roles. - Bachelor's degree in Engineering/Business Management, Project Management, or related field (Master's degree or relevant certifications are a plus). - Strong understanding of process mapping, SOP creation, and continuous improvement methodologies. - Proficiency in MS Excel/Google Sheets, data analysis, reporting, and performance tracking. - Knowledge of visualization & dashboarding tools like Looker, Tableau, Power BI (SQL basics are beneficial). - Experience in managing large-scale day-to-day operations. - Excellent communication, problem-solving, and cross-functional collaboration skills. Desired Competencies and Growth Areas: - Operational Excellence: Proficiency in managing day-to-day operations and process execution. - Logical Thinking and Criteria-Making: Willingness to develop analytical reasoning and criteria-setting skills. - Automation Focus: Passion for automating business processes, with a target of 60% automation and 40% operational focus. If you are driven by process automation, operational excellence, and business transformation, we invite you to apply for this exciting opportunity. Please submit your updated resume to anjali.rastogi@dailyrounds.org.,