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10.0 - 14.0 years

0 Lacs

karnataka

On-site

As a Senior Engineer in Plant Engineering at Dr. Reddys Laboratories Ltd., you will play a crucial role in ensuring adherence to Operations & Maintenance SOPs, schedules, and compliances to prevent breakdowns. Your responsibilities will include the installation and qualification of equipment, preparation and execution of various protocols and reports, breakdown and preventive maintenance of a wide range of equipment, PR initiation and vendor management for AMC equipment. Additionally, you will be in charge of executing infrastructure projects related to electrical requirements, overseeing project activities for quality, delivery, timelines, and safety, and ensuring zero incidents through compliance with work permits and safety procedures. You will also be responsible for conducting safety audits, maintaining critical spares on-site, tracking maintenance-related expenditure and budgets, ensuring equipment availability for production, and maintaining human and equipment safety in daily operations. Moreover, you will be involved in the initiation and closure of Change Controls, CAPA, Incident Investigation, SOP creation and revision for Plant Engineering, and collaborating with cross-functional teams to implement sustainability projects. To qualify for this role, you should hold a Diploma or Bachelor's degree in Electrical, Instrumentation, or Mechanical Engineering, along with a minimum of 10 years of experience in Engineering and Projects, particularly in Biologics, Formulation, Biotech, Biosimilars, Cell, and Gene therapy manufacturing. Your technical skills should include proficiency in operations and maintenance of electrical/mechanical systems, expertise in overseeing infrastructure projects, and experience in navigating audits. In addition to your technical skills, you should possess strong behavioral skills such as the ability to lead and manage teams effectively, plan and coordinate projects, communicate effectively, and demonstrate a proactive inclination towards energy-saving initiatives. At Dr. Reddys, our work culture is centered around the belief that Good Health Cant Wait. We strive to empower individuals to lead healthier lives through innovative healthcare solutions, foster a culture of empathy and dynamism, and value individual ability while promoting teamwork and shared success. If you are looking to join a dynamic team that is committed to making a positive impact on healthcare, we encourage you to explore opportunities with us at Dr. Reddys Laboratories Ltd. For more information, please visit our career website at https://careers.drreddys.com/#!/.,

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3.0 - 7.0 years

0 Lacs

madhya pradesh

On-site

About the Role: This role is a vital leadership position that requires leading a team of 90+ individuals and overseeing the management of a 40,000 sq ft warehouse facility. The responsibilities include inventory management, logistics management, inventory control, material handling, FIFO method, workforce management, SOP creation and implementation, optimizing existing processes, and cost analysis. You will be responsible for deep diving into operations KPIs, conducting continuous reviews, and implementing RCAs to enhance operational efficiency. Ensuring effective stock planning across various warehouses to maintain high stock availability, fulfillment rates, and other metrics will be a key aspect of this role. Implementing best-in-class processes and solutions for warehousing and order processing across multiple channels is essential. You will drive continuous process improvements to reduce operational costs and review business planning to finalize operational budgets for improved profitability. Upgrading SOPs as per business requirements, conducting training sessions, and ensuring warehouse operations comply with legal regulations and established standards will be part of your responsibilities. Proficiency in data analysis and performance metrics is necessary to drive KPIs effectively through data analysis. Preferred Candidate Profile: The ideal candidate should have 3-5 years of experience in warehouse management within operations/logistics, preferably in a fast-moving startup environment. Strong analytical skills with expertise in Excel, Zoho, SAP, or related tools are required. A self-starter with a dedication to continuous improvement, exceptional leadership skills to motivate and guide teams, and effective communication skills for collaboration and issue resolution are desirable traits. Job Type: Full-time Language: English (Preferred) Work Location: In person,

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2.0 - 6.0 years

0 Lacs

jaipur, rajasthan

On-site

As a Process Trainer at Zenius, you will play a crucial role in facilitating training and upskilling sessions for employees across various roles. Your primary responsibilities will include conducting training sessions, facilitating group discussions, and monitoring employee progress to devise strategic improvement plans. Additionally, you will be instrumental in supporting new employees during the onboarding process and continuously updating training materials to ensure their relevance and effectiveness. One of your key responsibilities will be to research, develop, and create engaging eLearning courses that align with the company's objectives. You will also be tasked with documenting processes and best practices, managing the company's Learning Management System (LMS), and staying informed about the latest tools, training methodologies, and industry trends. Your contribution to fostering a knowledge-sharing culture within the organization will be highly valued. To excel in this role, you are required to be based in Jaipur or be open to relocating to the area. You should possess a proven ability to quickly grasp complex concepts and adapt to new tools seamlessly. Strong written and oral communication skills in English are essential, along with prior experience in training and team management. Experience in creating Standard Operating Procedures (SOPs), manuals, or courses will be beneficial. As a self-motivated individual with excellent organizational and time management skills, you should be capable of working independently while also collaborating effectively within a team. Your creative problem-solving abilities will be instrumental in overcoming challenges and driving continuous improvement within the training processes. In return, Zenius offers a five-day work week, comprehensive training and upskilling opportunities, and a vibrant and positive work environment that fosters growth and development. Join us in our mission to build talented remote teams and make a difference in the world of training and development.,

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2.0 - 7.0 years

2 - 7 Lacs

Navi Mumbai

Work from Office

Exciting Opportunity With E&Y . Role - Performance Management Work - model 5 days WFO Job Type - This will be a Fixed Term opportunity with EY for a duration of 1 year, subject to extension basis project and performance. Client based role with a multinational logistics organization based in Ghansoli (Navi Mumbai) Shift - Global shifts (Sub Saharan -SSA/American-AMR/Europe-EUR Competitive CTC with Shift allowances and benefits Job Description: Handle the administration of performance management programs, teams and systems Timely data entry, scheduling & organising events, monitor & track employee performance progress and completion in performance management systems. Generate reports on performance management activities and outcomes; Address employee queries and provide assistance. Effective communication; In-depth knowledge of global performance management operations. Proficiency in Oracle and / Darwin Box or SuccessFactors HCM. Should have exposure to SOP creation, driving SLA measurements, KPI metrics, good domain knowledge. People should be flexible for shifts Note: Candidate must have global performance management experience. If interested, please share your cv on Akansha.Mishra@in.ey.com

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7.0 - 11.0 years

0 Lacs

delhi

On-site

Location: The role is based in Delhi, across Aastha Hospital (Vikaspuri), Maccure Janakpuri, and Maccure Dwarka. This is a full-time position with a multi-site operational responsibility. About Us: Maccure Hospitals Pvt. Ltd. is a prominent healthcare group specializing in maternity, pediatric, gynecology, and neonatal care. Our hospitals in Janakpuri and Dwarka are renowned for their services. Aastha Hospital, our sister institution, is a 50-bedded NABH-accredited multispecialty hospital that has been serving West Delhi for over 20 years. Aastha Hospital in Vikaspuri is fully NABH-accredited, Maccure Janakpuri is at the entry-level of NABH accreditation, and Maccure Dwarka is a newly launched hospital with the NABH accreditation process yet to begin. We are seeking an experienced quality leader to drive our group-wide clinical governance, SOP standardization, and NABH accreditation journey. The focus will be on process improvement, compliance, and enhancing patient safety. Role Overview: As the Senior Quality Manager, you will be responsible for leading all quality, compliance, and accreditation functions across the three hospitals. Your role will involve working closely with leadership, clinical teams, and operations to ensure adherence to protocols, excellence in documentation, and readiness for audits. Additionally, you will play a key role in fostering a strong quality culture within the organization. Key Responsibilities: - Maintain and enhance NABH accreditation at Aastha Hospital (full accreditation) - Elevate Maccure Janakpuri from entry-level to full NABH accreditation - Lead the NABH preparatory and documentation process from the ground up for Maccure Dwarka - Develop, implement, and standardize hospital SOPs, protocols, and quality manuals across all three hospitals - Conduct internal audits, gap assessments, root cause analysis (RCA), and corrective/preventive actions (CAPA) - Ensure hospital-wide compliance with infection control, biomedical waste management, fire safety, and patient rights - Provide training and mentorship on NABH 3rd & 6th Edition standards to RMOs, nurses, support staff, and unit heads - Establish a robust Quality Indicator dashboard, support data analysis, and ensure regular review cycles - Stay abreast of QCI/NABH updates, maintain communication with assessors and consultants as necessary Who Should Apply: - Minimum of 7 years of quality management experience in NABH-accredited hospitals - Proficiency in NABH 3rd & 6th Edition standards, audit formats, and compliance protocols - Demonstrated ability to manage multi-site hospital accreditations - Experience in SOP development, policy formulation, and QMS implementation - Certification as a Trained Internal Auditor in NABH or equivalent highly preferred - Proactive, process-oriented, with exceptional documentation and training skills What We Offer: - Opportunity to lead quality transformation across three hospitals at varying accreditation stages - Be part of a forward-thinking and rapidly growing healthcare group - Competitive salary and opportunities for performance-based growth To Apply: Interested candidates should send their CV with the subject line "Senior Quality Manager - NABH" to maccurehospital@gmail.com Join us in shaping a healthcare system grounded in quality, ethics, and clinical excellence. Make a significant impact on patient care in West Delhi through your leadership in quality.,

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3.0 - 7.0 years

0 Lacs

thane, maharashtra

On-site

As an HR professional, you will be responsible for various daily tasks related to employee relations, onboarding, engagement, training, development, benefits management, compliance, HR analytics, auditing, SOP creation, process implementation, and improvement. Your key responsibilities will include: - Resolving employee grievances and maintaining a log of daily HR cases to track resolution times for process improvement. - Conducting pre-boarding activities and organizing orientation sessions for new hires. - Developing and implementing employee engagement activities, conducting check-ins, and acting as a mediator in employee disputes. - Assessing training needs for new employees, developing training materials, and evaluating training effectiveness. - Managing employee benefits such as health insurance, leave policies, and retirement plans. - Ensuring compliance with local labor laws and employment regulations in the EMEA region and updating HR policies accordingly. - Collecting and analyzing HR metrics, preparing reports for leadership insights, and using data-driven decision-making to improve HR processes. - Performing regular audits of HR records, identifying trends, and suggesting corrective actions. - Developing SOPs for all HR functions, ensuring regular updates, and training HR staff on adherence to established SOPs. - Identifying gaps in existing HR processes, recommending improvements, and implementing best practices for efficiency. Requirements: - Proficiency in HR Management Systems (HRMS) and HR analytics tools. - Understanding of employment laws and compliance requirements. - Data analysis and reporting skills using Excel or similar tools. - Process documentation and SOP creation expertise. - Proficiency in audit and compliance tracking. - Project management capabilities for process improvement initiatives. - Strong interpersonal and communication skills. - Conflict resolution and negotiation abilities. - Empathy, active listening, and adaptability to changing HR policies and business needs. - Ability to handle confidential and sensitive information with discretion. - Team collaboration, problem-solving, and decision-making capabilities. Benefits: - Provident Fund (PF) - Medical Insurance - Paid leaves In this role, you will play a crucial part in ensuring a positive work environment, fostering employee engagement, and driving HR processes towards efficiency and compliance.,

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6.0 - 8.0 years

3 - 7 Lacs

Bengaluru

Work from Office

Role & responsibilities 1 Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2 Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3 Develops and implements procedures to meet quality, quantity, and timeliness standards. 4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5 Coaches less-experienced staff in learning procedures and insurance knowledge. 6 Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Preferred candidate profile Industries (Only): International Insurance, US Mortgage, International Banking operations. Experience : 6+ years at least and 1+ years as a team lead, Lead, Specialist, SME, Senior Analyst Education Background : Bachelor Degree (Major) Skills : Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition , and Shrinkage. Competencies and Behaviors * Train others * Builds team relationships * Communicates effectively * Demonstrates functional excellence * Customer centric

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12.0 - 16.0 years

0 Lacs

karnataka

On-site

As a Business Operations (Biz Ops) professional at Charcoal, you will play a crucial role in streamlining and scaling the company's operations. Working closely with leadership, you will be responsible for building and managing core systems that drive procurement, inventory, logistics, and order fulfillment. This high-impact position requires a combination of strategic thinking and hands-on execution to enhance business efficiency and prepare for expansion into new markets. Your key responsibilities will include creating and maintaining project documentation for effective team communication, managing inventory in collaboration with supply chain partners, tracking tasks and projects using JIRA, leading ERP implementation for data management and automation, automating the procurement process, establishing Standard Operating Procedures (SOPs) to standardize workflows, overseeing order fulfillment for timely and cost-effective customer delivery, optimizing logistics and distribution channels in new countries, handling import/export documentation and duties, supporting legal and compliance tasks, and monitoring key business metrics to drive process improvements and cost savings. To succeed in this role, you should have at least 12 years of experience in Biz Ops, operations management, supply chain, or consulting, with a strong background in procurement, logistics, inventory management, and order fulfillment. Familiarity with HSN codes, ERP systems, JIRA, and process automation tools is essential. Excellent organizational, communication, and analytical skills, along with a proactive and action-oriented approach, are required. Experience in consumer products, hardware, lifestyle brands, legal, compliance, or IP workflows would be advantageous. As a systems builder who thrives on enhancing operations and eliminating inefficiencies, you should have a high ownership mentality and a track record of independently solving problems. You should be comfortable managing complex, cross-functional projects and believe that operations are integral to driving company growth, not just providing backend support. Join us at Charcoal and be part of a dynamic team dedicated to revolutionizing everyday products through great design and engineering. Apply your expertise in Biz Ops to make a meaningful impact on our company's growth and success.,

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3.0 - 7.0 years

0 Lacs

coimbatore, tamil nadu

On-site

You will be responsible for providing support in Mechanical & Hydraulics Reliability testing for various projects such as HPCL 3.3K, VAVE, GEP, Evolve Pulsar phase 1, AdBlue, Electronics Reliability testing, and more. Your role will involve handling Electronic & Electrical components, creating Vendor permissions, and maintaining a safe work environment by adhering to 5S standards. Your duties will include assembling & dismantling Electronics components, using test equipment, test chambers, gauges, Motors, conducting Environment chamber testing, EMI/EMC Testing, and Shipment testing which involves vibration testing, drop test, etc. You should have exposure to Electronics products and possess computer skills in programs like Excel, Word, and PowerPoint. Additionally, you will be responsible for creating test reports, documentation, and SOP Creation. Gilbarco Veeder-Root is a leading global provider of integrated technology solutions in the retail petroleum industry. With headquarters in Greensboro, North Carolina (USA), Gilbarco Veeder-Root employs over 4,000 people worldwide and has annual sales exceeding US$800 million. Veeder-Root, headquartered in Simsbury, Connecticut (USA), has approximately 1000 employees globally. The combined business has a revenue of over $1.6 billion. As part of Vontier, a global industrial technology company dedicated to smarter transportation and mobility, you will be contributing to the advancement of safety, security, efficiency, and environmental compliance worldwide. Vontier's portfolio includes five operating companies focused on smarter transportation solutions for a growing, connected world. Our inclusive and diverse global team is passionate about innovation, continuous improvement, and creating a better world through smarter mobility solutions.,

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2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

Wipro Limited is a prominent technology services and consulting company dedicated to developing innovative solutions to meet the intricate digital transformation needs of clients. With a comprehensive range of capabilities in consulting, design, engineering, and operations, Wipro assists clients in achieving their most ambitious goals and establishing sustainable, future-ready businesses. The company, with a workforce and business partners spread across 65 countries, is committed to supporting customers, colleagues, and communities in navigating an ever-evolving world. As a prospective candidate, you are expected to possess excellent communication skills with the ability to empathize, pacify, and address irate customers effectively. A strong technical knowledge in troubleshooting base operating system issues and a willingness to learn new technologies are essential for this role. The responsibilities include resolving technical issues related to Windows, Outlook, Teams, Citrix, VDI, VPN, and Security Apps through remote support. You will be required to answer incoming calls, respond to customer emails promptly, manage and address customer complaints, and escalate issues to supervisors when necessary. Furthermore, you will provide product and service information to customers, conduct research using available resources to offer solutions, and resolve customer complaints using relevant software. Efficiently routing calls and tickets to appropriate resources and domains is crucial for providing optimal support. It is essential to document all call information following standard operating procedures, identify trends in customer calls, and alert the management team accordingly. Creating Standard Operating Procedures (SOPs) for new issues and resolutions is a key aspect of this role, along with maintaining detailed call logs and reports. Wipro is currently undergoing a transformation towards building a modern organization focused on digital innovation. The company is seeking individuals who are inspired by reinvention and are driven to evolve continuously in their careers and skills. Joining Wipro means becoming part of a purpose-driven business that encourages personal reinvention and offers opportunities to design your own career path. The company welcomes applications from individuals with disabilities, fostering an inclusive work environment for all. If you are looking to realize your ambitions in a dynamic and forward-thinking environment, Wipro is the place for you to thrive and contribute to the ongoing reinvention of the business and industry.,

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3.0 - 6.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Role Overview : We are seeking a highly knowledgeable and detail-oriented Subject Matter Expert (SME) to join our Customer Support team. In this role, the SME will be responsible for driving accuracy, efficiency, and quality across all support processes, tools, and interactions. You will act as the go-to expert for resolving complex queries, improving workflows, and enhancing support delivery standards. This role involves close collaboration with support agents, quality analysts, training teams, and product stakeholders to ensure a seamless and impactful customer experience. Key Responsibilities: Provide deep domain expertise and support to teams across content, operations, product, and training. Review, audit, and validate workflows, processes, or content to ensure relevance, accuracy, and alignment with industry standards. Collaborate with functional teams to map processes clearly and translate them into structured, easy-to-follow SOPs. Ensure timely resolution of L2 tickets within the defined Turnaround Time (TAT) while maintaining high standards of quality in customer support delivery. Collaborate with product managers, content writers, and quality teams to ensure high standards. Conduct internal training and onboarding sessions for new team members in the domain. Stay updated with industry trends, tools, and compliance requirements. Identify gaps and proactively suggest improvements in existing content/process. Requirements : Demonstrated expertise as a Subject Matter Expert in customer support, with a track record of driving high-quality team delivery. Bachelor's/Masters degree in a relevant field. Excellent communication and documentation skills. Strong analytical and research skills. Prior experience working with cross-functional teams is a plus (Sales , Operations , Product ,Quality Team) Attention to detail and a passion for knowledge accuracy. Preferred Qualifications: Experience in creating SOPs and proficiency in using Office tools. Prior experience in managing teams. Exposure to startups or fast-paced environments.

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3.0 - 7.0 years

6 - 8 Lacs

Hyderabad

Work from Office

Role & responsibilities Responsibilities: Handle vendor contracts (hotels, transport, guides, private services) Prepare detailed costsheets, itineraries, and operational documents Ensure service quality, resolve intrip issues, manage payments Build SOPs for consistent delivery and client delight Skills Required: Strong MSExcel, documentation, and multitasking skills Proven vendor management experience and global destination knowledge Preferred candidate profile Education: Graduate in Travel & Tourism, Hospitality, or Business Administration (preferred) IATA, TAFI, or relevant certifications in travel operations or international tourism are a plus Experience: 4 to 8 years in international travel operations, preferably in the luxury / bespoke / FIT (Fully Independent Travel) segment Hands-on experience with: Creating detailed, high-end itineraries Managing global vendor relations (hotels, DMCs, local partners) Handling high-value clients with precision and discretion Must have experience coordinating travel logistics across international destinations (Europe, Japan, Africa, Maldives, etc.) Industry Preference: Luxury travel companies, boutique tour operators, or high-end destination management companies (DMCs) Candidates from the hospitality industry with strong back-end operations experience in premium guest handling can also be considered

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7.0 - 12.0 years

6 - 9 Lacs

Noida, Hyderabad

Work from Office

Deliver ED CPT/ICD10CM/HCPCS/NCCI coding training, update SOPs, coach coders, track audit metrics, and support documentation improvement. Required Candidate profile 7–10 yrs in ED coding, 4+ yrs training experience. AAPC/AHIMA-certified (CPC/CCS), strong knowledge of CMS/AMA/AHA/ACEP guidelines, excellent presentation skills.

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2.0 - 6.0 years

0 Lacs

navi mumbai, maharashtra

On-site

You should have excellent communication skills with the ability to empathize, pacify, and handle irate customers using exceptional communication skills. It is essential to have technical knowledge in troubleshooting base operating system issues and be eager to learn new technologies. Your responsibilities will include troubleshooting Windows, Outlook, Teams, Citrix, VDI, VPN, Security App, etc. over remote support, answering incoming calls, and responding to customer emails promptly. Additionally, you will manage and resolve customer complaints, identify and escalate issues to supervisors when necessary, provide product and service information to customers, research required information using available resources, and offer solutions to customers. You will also research, identify, and resolve customer complaints using applicable software, route calls and tickets to appropriate resources and domains who can best support the user, document all call information according to standard operating procedures, recognize, document, and alert the management team of trends in customer calls, create SOPs for new issues and resolutions provided, and complete call logs and reports. At Wipro, we are building a modern organization focused on digital transformation. We are looking for individuals who are inspired by reinvention, both in terms of themselves, their careers, and their skills. We seek individuals who are committed to constant evolution, in line with the changing world around us. If you are motivated by purpose and aspire to design your own reinvention, Wipro is the place for you. Join us and realize your ambitions. Applications from people with disabilities are explicitly welcome.,

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4.0 - 5.0 years

4 - 6 Lacs

Navi Mumbai

Work from Office

Hiring HR Business Partner with 3–6 yrs exp. Must have UI/UX hiring exp, strong HR compliance knowledge, excellent communication, and hands-on with Zoho People & Zoho Recruit. Confident, presentable, and proactive. Required Candidate profile Sure! Here's a bullet-point format with just the required skills in 300 characters: UI/UX hiring HR compliance Zoho People & Zoho Recruit Excellent communication Confident, Employee engagement

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5.0 - 8.0 years

6 - 10 Lacs

Bengaluru

Work from Office

Role Quality Assurance Consultant Do - Support process excellence initiatives and drive improvement projects. - Drive benchmarking and best practices deployment across accounts. - Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks. - Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. - Drive projects to improve and maintain the profitability of the process. - Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors. - Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes. - Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc. - Ensure all process metrics are met. - Lead quality report and dashboards. - Support in SOP and VSM creation. Mandatory Skills: Quality Assurance.Experience5-8 Years.

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8.0 - 13.0 years

12 - 18 Lacs

Bengaluru

Work from Office

Responsibilities: * Oversee stock broking ops, SEBI compliance, trade settlements. * Manage back office systems, SOP creation & maintenance. * Ensure CDSL compliance, audit processes, regulatory reporting. Free meal

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1.0 - 2.0 years

4 - 5 Lacs

Mumbai

Work from Office

Assist Program team in managing business operations Monitor Business Processes and create SOPs Lead conversation with partners for product, pricing and other aspects Work on cross functional initiatives Good English/ Confident/ Presentable in front of clients

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2 - 4 years

2 - 4 Lacs

Hyderabad

Work from Office

Oversee accounts, book closures, invoicing, payroll, investor communication, and daily operations. Manage systems, documentation, SOPs, and automation using Excel and AI tools. Coordinate with auditors, tax consultants, and internal teams daily. Required Candidate profile 2+ years of finance experience with accounting knowledge. Skilled in Excel, task automation & AI tools like ChatGPT. Strong coordination skills & ability to work independently with senior management.

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