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5.0 - 8.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Role Quality Assurance Consultant Do - Support process excellence initiatives and drive improvement projects. - Drive benchmarking and best practices deployment across accounts. - Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks. - Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. - Drive projects to improve and maintain the profitability of the process. - Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors. - Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes. - Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc. - Ensure all process metrics are met. - Lead quality report and dashboards. - Support in SOP and VSM creation. Mandatory Skills: Quality Assurance.Experience5-8 Years.
Posted 2 weeks ago
8.0 - 13.0 years
12 - 18 Lacs
Bengaluru
Work from Office
Responsibilities: * Oversee stock broking ops, SEBI compliance, trade settlements. * Manage back office systems, SOP creation & maintenance. * Ensure CDSL compliance, audit processes, regulatory reporting. Free meal
Posted 2 weeks ago
1.0 - 2.0 years
4 - 5 Lacs
Mumbai
Work from Office
Assist Program team in managing business operations Monitor Business Processes and create SOPs Lead conversation with partners for product, pricing and other aspects Work on cross functional initiatives Good English/ Confident/ Presentable in front of clients
Posted 2 weeks ago
2 - 4 years
2 - 4 Lacs
Hyderabad
Work from Office
Oversee accounts, book closures, invoicing, payroll, investor communication, and daily operations. Manage systems, documentation, SOPs, and automation using Excel and AI tools. Coordinate with auditors, tax consultants, and internal teams daily. Required Candidate profile 2+ years of finance experience with accounting knowledge. Skilled in Excel, task automation & AI tools like ChatGPT. Strong coordination skills & ability to work independently with senior management.
Posted 1 month ago
5 - 10 years
7 - 12 Lacs
Noida
Work from Office
Role: We are seeking a detail-oriented Team Leader- Transition who will be responsible for client-facing tasks, including the planning, organizing, and transitioning of key business processes. The role involves close collaboration with clients, internal stakeholders, and cross-functional teams to ensure seamless knowledge transfer, documentation, and process readiness. Responsibilities: Plan, organize, and execute the transition of critical business processes from the client to internal teams. Liaise with clients and internal departments to ensure that all system and access requirements are in place for a smooth transition. Act as a key liaison between the client, internal stakeholders, and transition teams to facilitate effective knowledge transfer. Develop and maintain detailed transition plans. Ensure all activities adhere to the transition schedule. Capture the business process through video/Zoom conferences and document Standard Operating Procedures (SOPs) and Quality Control (QC) matrices. Identify and address any process exceptions or gaps with the client. Review the drafted SOPs with the client, incorporate feedback, and obtain final approval. Train the internal team on the transitioned processes to ensure operational efficiency. Conduct testing and job shadowing sessions to ensure that the team is fully trained and capable of handling the process. Evaluate the readiness of the operations team and successfully hand off the project to them for ongoing management. Key Skills: strong client-facing and stakeholder management abilities. Candidate should have 5+ years of experience in transition and knowledge transfer. Responsible for End-to-End transition. Excellent verbal and written communication skills. Proficiency in processing documentation and creation of SOPs. Ability to coordinate cross-functional teams and manage timelines. Experience with virtual collaboration tools (e.g., Zoom, MS Teams). Preferred Candidate Profile: Graduation in any stream is mandatory. Should have proficiency in writing SOP. Should be flexible with 24*7 shift. Please note that Provana is operational 5 days a week and works from the office.
Posted 2 months ago
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