Business Partner – Stakeholder & Project Management

The Business Partner plays a critical role in enabling strategic alignment between KBS and its business units, ensuring high-quality service delivery, stakeholder satisfaction, and continuous improvement. This role acts as a key liaison between KBS operational teams and frontline/area leadership, driving collaboration, resolving escalations, and supporting transformation initiatives. The ideal candidate will be a highly skilled professional with a strong background in stakeholder management, project leadership, and a proven ability to drive results in a dynamic environment.

Key Responsibilities

Key Responsibilities

1. Governance and Methodology

• Establish and Enforce Standards: Design, implement, and maintain project governance frameworks, standards, processes, and templates (e.g., project charter, status reports, change requests) tailored to the client's environment and Big 4 best practices.
• Quality Assurance: Conduct regular project health checks and audits to ensure adherence to established methodologies (e.g., Agile, Waterfall, Hybrid) and governance standards across all project workstreams.
• Process Improvement: Identify and champion opportunities for continuous improvement within the PMO function and overall project delivery lifecycle.

2. Reporting and Communication

• Executive Reporting: Own the creation and delivery of accurate, timely, and insightful executive-level dashboards and status reports (e.g., weekly, monthly, Quarterly Business Reviews) to client senior management and internal stakeholders.
• KPI Monitoring: Track, monitor, and report on key project performance indicators, including budget/actuals, forecast, schedule, resource utilization, and risk exposure across the portfolio.
• Communication Hub: Act as the central communication point, facilitating effective information flow and coordination between Project Managers, workstream leads, vendors, and senior client stakeholders.

3. Resource and Financial Management

• Financial Tracking: Work with Project Managers to track project expenditures, manage invoicing, reconcile actuals against budget, and provide forecasts for resource and financial planning.
• Resource Allocation: Support resource management activities by tracking team member utilization, identifying resource capacity constraints, and facilitating discussions for optimal resource deployment across competing projects.

4. Risk, Issue, and Change Management

• Management Frameworks: Facilitate and manage the formal processes for risk, issue, dependency, and change management (RICD).
• Resolution Support: Proactively track risks and issues, escalating critical items to program leadership and facilitating timely mitigation and resolution.
• Scope Control: Support the change control board by documenting change requests, assessing their impact on scope, schedule, and budget, and ensuring formal approvals are obtained.

Required Qualifications

• Experience: 4-5 years of professional experience in a PMO, Project Management, or consulting role, preferably within a large professional services or Big 4 environment.
• Education: Bachelor’s degree in Business Administration, Finance, Information Technology, or a related field.
• Certifications (Preferred): PMP, CAPM, PRINCE2, Certified ScrumMaster (CSM), or other relevant Agile certifications.
• Technical Proficiency:
  • Expert proficiency in Microsoft Excel and PowerPoint for data analysis and executive presentation development.
  • Strong working knowledge of Project/Portfolio Management (PPM) tools

Skills and Attributes

• Analytical & Detail-Oriented: Exceptional analytical, quantitative, and problem-solving skills with a meticulous attention to detail.
• Communication: Excellent verbal and written communication skills, with proven ability to communicate complex data and insights clearly to all levels of an organization.
• Stakeholder Management: Demonstrated ability to build strong, trusted relationships with clients, project teams, and senior management in a matrixed environment.
• Proactive & Adaptable: Self-starter who can navigate ambiguity, manage multiple competing priorities, and thrive in a fast-paced, demanding client service environment.
• Consultative Mindset: Ability to apply a consulting lens to PMO activities, moving beyond simple administration to provide strategic guidance and recommendations.

Qualification:

4-5 years of professional experience in a PMO, Project Management, or consulting role, preferably within a large professional services or Big 4 environment.

Education: Bachelor’s degree in Business Administration, Finance, Information Technology, or a related field from IIMs – Tier2, 3 cities

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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