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Business Operations Analyst

Business Operations Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Qualcomm

3 - 8 years

5 - 10 Lacs

Hyderabad

Posted:4 days ago| Platform:

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Skills Required

erp oracle multitasking customer service business operations sap data analysis supply chain order management sales business administration salesforce sales operations marketing microsoft teams business system oracle erp root cause demantra

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Area: Operations Group, Operations Group > Business Operations
General Summary:
Sales Operations Analyst
LocationHyderabad, Telangana
Job AreaOperations Group, Sales Operations
General Job Summary: The role is responsible for internal support to Qualcomm’s Worldwide Customer Service and Sales Teams enabling these external facing teams to provide world-class support regarding Qualcomm’s products and services. The ideal candidate will be passionate about delivering and cultivating excellent internal customer service throughout the organization. Responsibilities include but not limited to the following activitiesOrder management, account/regional forecast demand planning, and overseeing activities related to Product Change Notifications (PCNs), Return Material Authorizations (RMAs), and other key duties. Must be savvy and quick to learn and adjust to all Qualcomm business applications such as Oracle ERP, Rapid Response, SAP, Sales Force, Agile and others as they are integrated into the business, as well as effectively adapt to new processes as they are rolled out.
Key Duties & ResponsibilitiesUtilizing Qualcomm systems, manages delegated customer service and support activities including but not limited to forecasting, order management, supply demand changes, PCN, RMA, export compliance, product commercial information.

Provides internal support for new customer creation, product/service contract and order management, forecast entry to shipments/returns support

Tracks and reports to CS and Sales overall regional forecast accuracy analysis, and forecast consumption

Order Management (Purchase Order Entry, Change Orders and scheduling), proactively manages & monitors customer orders and shipments, resolving any internal issues on the account before shipment

Monitors and supports sales efforts (such as demand changes, product compliance details, and environmental) as delegated by the Regional CS/Account Management Team

Communicate with related parties such as Quality, Engineering, RMA team, Finance, analyze data, identify trends, and submit RMA request when needed

Has thorough knowledge of all business systems, processes and procedures and should be able to provide training to other team members, when requested

Performs other related duties as delegated from world-wide CS Team

Job Specifications:

Advanced Computer proficiency of Microsoft suite (Excel, Word, PPT, MS Teams). Previous experience of Oracle ERP, Salesforce, Rapid Response, Demantra, SAP is an advantage

Can identify issues and root causes and uses own judgement to provide feedback solutions to complex problems and can identify the potential solutions

Effectively and quickly adapts to new systems, processes, and policies

Ability to remain calm under pressure

Exercises analytical skill within generally defined practices using a variety of sources to find solutions

Be results oriented with great attention to detail

Strong multitasking skills with the ability to prioritize own work and respond to ad hoc requests as needed; able to make quick and accurate decisions

Must have demonstratable communications skills, being able to communicate clearly and accurately in an open manner whether it be in person, written or via tele conference, and across cultures. Must be able to contribute proactively during meetings

Collaborates openly, respectfully, and inclusively creating trusting relationships within own and wider teams and to customers to explain issues, gain insights and develop connections. May represent the department as a prime contact for special projects

Should be open to support the team in APAC/Europe time, when required

Education/Experience:

Requires minimum 3+ years of related experience in Customer Service in a technology-oriented industry. Semiconductor industry preferred.

Bachelor’s degree in business administration, Supply Chain, Finance, Operations, or related field and 2+ years of business operations or related experience.

Excellent in ERP tools like Oracle, SAP and or Salesforce

Strong analytical, problem solving and conceptual skills.

Strong written and verbal communication skills.

Minimum Qualifications:

Associate's degree in Business Administration, Engineering, Finance, Marketing, or related field and 2+ years of business operations or related experience.

OR
High School Diploma or equivalent and 4+ years of business operations or related experience.

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Business Operations Analyst