Business Manager - DTH

Preferred candidate profile

Team handling

Basic Knowledge of Excel & Presentation Skills

Willing to Travel minimum 10-15 Square KMs for field Visit & Customer Escalation based on the Needs.

Two wheeler to travel in market

Intent to work in a field role

Qualification : Any graduation

Age less than 34years.

6 days Working.

Petrol Allowance will be given Separately

Function: DTH

Functional Responsibilities

• Strengthen the distribution and sales network by increasing the DTH Selling Outlets to the organizational expectation numbers in the assigned territory.
• Ensure availability of recharge so that existing customers are adequately serviced
• Understand the market demographics and drive sales strategy according to customer segments
• Drive the basic distribution & hygiene parameters such as DTH Active Outlets, effective coverage and transacting outlets
• Ensure brand visibility through organized merchandising activities
• Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met
• Handholding the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes
• Ensure closure of Service Request loops & intervene and handle complaints in case of escalations. Escalate critical issues if required.
• Plan field visits to gather & analyze competitor data on quality of services provided
• Ensure maintenance of adequate inventory level of installation equipment for contingencies
• Upselling of products and service packs to customers. Organizational Responsibilities
• Effectively engage in partner appointment & partner management and control attrition & ROI
• Fostering the relationship with sales & service distributors in the assigned territory
• Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives
• Develop timely Market Intelligence reports, detailing the changing customer trends and competitors performance
• Effectively perform handholding & implement on the job training programs for Retailers and Field Sales Executives (FSE)

Skills

• Analytical skills
• Consultation, facilitation, negotiation and selling skills • Enterprising & Entrepreneurial skills
• Leadership and people management skills
• Basic computer literacy MS Office: Excel, Outlook
• Appropriate management of escalations
• Ensure timely resolutions of issues
• Partner management skills
• Upselling skills Attributes
• Ability to ensure excellence in execution
• Ability to collaborate and work with large teams
• Problem Solving ability

Purpose of the Job: An opportunity to be at the frontline of the business and take charge of an entire territory with the responsibility of driving sales and end-to-end customer service. The focus will be on Increasing the Customer Market Share, Revenue Market Share and execute the entire Go-To-Market (GTM) strategy in the DTH business by leveraging the vast distribution network. On the customer front, manage service centers, inventories, after-sales service to ensure timely resolution of customer escalations. Implement the Serve to Sell to enhance business for DTH.

Please do kindly share your resume to a_p.s.sanjunivasini@airtel.com or WhatsApp to 8867950353.