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Bharti Airtel Limited
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Business Manager - DTH

Business Manager - DTH

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Bharti Airtel Limited

0 years

0 Lacs

bihar

Posted:1 year ago| Platform: Indeed logo

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Skills Required

network drive strategy merchandising compliance installation repairing service analyze data maintenance inventory upselling management reports training negotiation leadership excel

Work Mode

On-site

Job Description

Job Description

Functional Responsibilities

 Strengthen the distribution and sales network by increasing the DTH Selling Outlets to the organizational expectation numbers in the assigned territory.

 Ensure availability of recharge so that existing customers are adequately serviced

 Understand the market demographics and drive sales strategy according to customer segments

 Drive the basic distribution & hygiene parameters such as DTH Active Outlets, effective coverage and transacting outlets

 Ensure brand visibility through organized merchandising activities

 Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met

 Handholding the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes

 Ensure closure of Service Request loops & intervene and handle complaints in case of escalations. Escalate critical issues if required.

 Plan field visits to gather & analyze competitor data on quality of services provided

 Ensure maintenance of adequate inventory level of installation equipment for contingencies

 Upselling of products and service packs to customers

Organizational Responsibilities

 Effectively engage in partner appointment & partner management and control attrition & ROI

 Fostering the relationship with sales & service distributors in the assigned territory

 Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives

 Develop timely Market Intelligence reports, detailing the changing customer trends and competitors’ performance

 Effectively perform handholding & implement on the job training programs for Retailers and Field Sales Executives (FSE)

What you need to have:

Skills

 Analytical skills

 Consultation, facilitation, negotiation and selling skills

 Enterprising & Entrepreneurial skills

 Leadership and people management skills

 Basic computer literacy – MS Office: Excel, Outlook

 Appropriate management of escalations

 Ensure timely resolutions of issues

 Partner management skills

 Upselling skills

Attributes

 Ability to ensure excellence in execution

 Ability to collaborate and work with large teams

 Problem Solving ability

Purpose of the Job:

An opportunity to be at the frontline of the business and take charge of an entire territory with the responsibility of driving sales and end-to-end customer service. The focus will be on Increasing the Customer Market Share, Revenue Market Share and execute the entire Go-To-Market (GTM) strategy in the DTH business by leveraging the vast distribution network. On the customer front, manage service centers, inventories, after-sales service to ensure timely resolution of customer escalations. Implement the “Serve to Sell” to enhance business for DTH.

Job Snapshot

Updated Date

28-05-2024

Job ID

Job_647

Sub Function/POD

DTH

Location

Gaya, Bihar, India ..+ 15

Employee Type

Employee

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Business Manager - DTH