Business Manager (DTH)

Job Title

Designation

Location:

Position Description:

As a Business Manager for Airtel DTH, you will have the opportunity to be at the frontline of the business, understand the demographics of an entire territory with the responsibility of driving sales and end-to-end customer service. The focus will be on Increasing the Customer Market Share, Revenue Market Share and execute the entire Go-To-Market (GTM) strategy in the DTH business by leveraging the vast distribution network. On the customer front, manage service centers, inventories, after-sales service to ensure timely resolution of customer escalations, analyze the feedback & design interventions for improvement. You will engage with partners & foster business relationships to effectively implement the “Serve to Sell” to enhance business for DTH.

Key Responsibilities & Accountabilities:

Sales

• Strengthen the distribution and sales network by increasing DTH Selling & activating outlets, effective coverage, and transacting outlets

• Ensure maximum availability of recharge options so that existing customers are adequately serviced

• Effectively implement active relationship management programs & conduct on-the-job training programs for Retailers and Field Sales Executives (FSE)

• Ensure brand visibility through organized merchandising activities

• Drive Gross & Net Adds for the assigned territory

Service

• Ensure compliance with policies and processes by the Installation Engineers and ensure customer SLAs are met

• Manage the team responsible for installing, servicing, and repairing structures and major components; instruct them on correct installation processes

• Ensure closure of Service Request loops & intervene and handle complaints in case of escalations • Ensure maintenance of an adequate inventory level of installation equipment for contingencies

• Upgrade customers to higher versions & plans.

Knowledge, Certifications and Experience:

Education Qualification Full time graduate degree, MBA / PGDM (optional)

Total Experience 2+ years of experience in sales preferably Telecom / FMCG/FMCD/Fintech/Building Materials

Skills and Competencies:

• Analytical– Gap identification, trend identification, and problem-solving capability.

• Organization– structured working, time management.

• Process orientation and product knowledge.

• Consultation, facilitation, negotiation, and selling

• Partner management.

• Upselling

• Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook