Business Lead – Salon Services

Job location: Dubai, United Arab Emirates

Company Description:

Urban Company is Asia’s largest technology marketplace for home services, offering services such as beauty & spa at home, cleaning, plumbing, carpentry, appliance repair, and painting. With a vision to empower professionals worldwide, the company operates in 50+ cities in India, the UAE, Singapore, and The Kingdom of Saudi Arabia, transforming service professionals into high-quality micro-entrepreneurs. Urban Company focuses on delivering high-quality, delightful services at home through its mobile app & website.

About the role:

The Business Lead – Salon Services will own end-to-end P&L for the Salon vertical in the UAE. This role demands a mix of strong business acumen, operational excellence, partner management, service quality control, and customer experience ownership. The incumbent will drive growth, improve unit economics, scale partner supply, and ensure a 5-star service experience for customers across the region.

Key Responsibilities:

1. P&L Ownership & Growth

• Own revenue, margins, contribution profits and expansion targets for the Salon vertical.
• Build monthly/quarterly business plans, pricing strategy, and promo levers.
• Identify new service lines/extensions and lead geo-expansion.

2. Supply Acquisition & Partner Management

• Scale high-quality partner supply (technicians/beauticians) across UAE.
• Define onboarding standards, training, certification, and performance benchmarks.
• Monitor supply quality, retention, earning satisfaction and compliance.

3. Service Quality & Customer Experience

• Maintain Urban Company’s 5-star customer experience standards.
• Drive NPS, repeat usage, ratings, SLA adherence, and issue resolution.
• Partner with QA, Training, and Ops teams to reduce service defects.

4. Operations Excellence

• Streamline fulfillment, slot availability, turnaround time, and inventory readiness.
• Build SOPs for field operations, partner allocation, quality audits and safety standards.
• Implement tech & automation solutions to enhance efficiency.

5. Category Marketing & Consumer Growth

• Own the salon category brand positioning and marketing calendar with central teams.
• Plan digital campaigns, seasonal pushes, influencer/affiliate partnerships.
• Define customer lifecycle journeys to increase repeats and retention.

6. Data-Led Decision Making

• Track daily business metrics: demand, conversion, cancellations, utilization, CSAT.
• Identify revenue leakages and drive productivity improvements.
• Run experimentation and A/B tests to improve funnels and economics.

Who are we looking for:

● 5–10+ years of experience in category/business/operations leadership roles in e-commerce, grooming/beauty services, FMCG, or consumer internet.

● Experience managing large field workforce or partner supply is highly beneficial.

● Strong analytical, P&L management and problem-solving skills.

● Excellent stakeholder management, leadership and execution skills.

● UAE market experience preferred; GCC experience is a plus.

● Customer-first mindset, quality-obsessed, and bias for action.

Why join us?

● Be part of a dynamic team driving growth in one of Urban Company’s most important markets.

● Enjoy a competitive compensation package.

● Gain hands-on experience in hyperlocal marketing and field sales with a leading global brand.

● Contribute to a mission-driven organization that is transforming the home services industry.