Role: Business Services Intelligence Manager Job Title: Senior Manager / Chief Manager Work Experience: 5 years + Education: Graduate / Post Graduate Department: CVM Work location: Goregaon (East), Mumbai Key Responsibilities: Tech-Driven Cross-Sell Automation: •Identify and implement new-age technology solutions for cross-sell process automation •Work closely with IT, Marketing, digital and data science teams to develop AI/ML-driven models for intelligent customer targeting Data Science & Analytics Integration: •Collaborate with data science teams to leverage predictive analytics for cross-sell opportunities •Design and implement real-time dashboards for tracking customer interactions, sales performance, and campaign effectiveness •Design and execute customer and distributor surveys to validate campaign effectiveness and improve campaigns basis outcomes IT & System Integration: •Drive seamless integration of cross-sell solutions with core insurance systems (CRM, policy administration, underwriting •Coordinate with IT teams to enhance API frameworks, automation tools and cloud-based solutions for scalability Process Optimization & Workflow Automation: •Design intelligent workflows for cross-sell processes to reduce manual intervention and improve efficiency. Lead automation initiatives in policy servicing, underwriting, and digital customer journeys Stakeholder Collaboration & Execution: • Engage with senior leadership, tech teams, data scientists, underwriting, business service group, and service-to-sales teams Key Skills: •Technology Expertise: Experience in API integrations, cloud-based automation, and digital sales enablement tools •Data Science & AI Exposure: Understanding of machine learning models, predictive analytics, and customer segmentation •Project Management: Proven experience in executing tech-driven automation projects in cross-functional environments •Process Automation & Optimization: Ability to streamline and digitize manual workflows using automation tools •Stakeholder Management: Strong coordination skills with IT, data, and business teams for seamless execution What this role offers •Work on cutting-edge automation and AI-driven cross-sell initiatives •Collaborate with industry leaders in digital transformation and insurance tech Qualifications: •Graduate / MBA Experience Required: 7 years + in life insurance, digital transformation, IT integration, or data science-driven business automation. Show more Show less

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