354 Business Excellence Jobs - Page 13

Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPO’s defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes 2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks Provide insights and process guidance to the projects as per the need Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation From time to time highlight any critical escalations where the central quality team’s intervention is required in any BU project team Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption Deliver No. Performance Parameter Measure 1. Quality Standards Timely generation of reports, dashboards, insights to the respective team Accuracy of the data Feedback from the project teams on the insights Quality of insights shared with the team Competencies Client Centricity Effective communication Execution Excellence Learning Agility Collaborative Working Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role & responsibilities The head of innovation and business excellence is a senior leadership role responsible for driving innovative and transformative initiatives that enhances business performance, quality, drive client value & contribute to business excellence. The role focuses on identifying and implementing industry best practices, innovative strategies, quality improvement initiatives & tech infused transformation projects that align with the groups strategic directives. You will combine a strong background in innovation management, quality assurance, and business transformation to foster a culture of continues improvement & operational excellence across the organization. Key KRA's Innovation Strategy & Culture Transformation programs Quality Framework &Continuous improvement Team Leadership & Development Client services and Digital solutions Professional Development & other duties Performance and Reporting Preferred candidate profile Bachelors Degree in Business Administration, Engineering, Technology and related fields. 10+ years of progressive leadership experience in innovation management, quality assurance, & business transformation roles. Track record of leading large-scale transformation initiatives & driving continues improvement across global organizations. Certification in Lean, Six Sigma (e.g. black belt) or similar continues improvement methodologies are highly recommendable. Familiarity with CRM & ERP Systems are added advantage.

Sr. Consultant Operations Excellence - Hire to Retire (Business Excellence Professional) You'll make a difference by: You will work closely with the Service Delivery Managers of Hire-to-Retire and the Operational Excellence (OPE), Operational Quality Control (OQC) and RIC teams supporting the business line. You will enable deployment and continuous improvement of quality, data privacy and risk & internal control systems You will support the design and deployment of risk & internal control systems to meet relevant internal and legal regulations Review processes to ensure risks are identified, and appropriate controls are designed You will execute audit programs (including certification where applicable) and assessments You will support and guide the business in effective process / operations management techniques and quality tools as required (Problem solving, Risk analysis, FMEA, RCA, etc.) Your success is grounded in Bachelors / Master's Degree. 5year - 10 years of experience into Quality Management or comparable experience Risk & Compliance or comparable experience Knowledge of Agile, Lean, Six Sigma and quality management methodologies would be a plus Knowledge of back-office HR Processes would be a plus Knowledge of ISO 9001 2015 and ISO 22301 2019 would be a plus Experienced in Root cause analysis and Corrective action management Experienced in coordinating and supporting implementation of multiple process improvement projects in service industry Excellent communication, interpersonal and collaboration/influencing skills. Proficient in English

Followings will be the Core Job Responsibilities of the position holder: 1.Facilitate deployment of Operational Excellence Program across the site including ODF, LVP and new hormone block 2.Create Daily Management System Design and structure for the site and ensure adherence to OMS through a robust OMS health-check process. 3.To align KRAs in line with business vision, mission, and plant KRAs and facilitate development of individual KRAs. 4. Lead continuous improvement projects with a focus on WASTE elimination to improve quality, yields, reduce cycle times, cost, and achieve customer satisfaction. 5. Capability & Culture building to enable Business priorities and EPD strategy: a. ZERO Loss mindset on Safety, Quality, Material, Energy, and resources through creative sustained engagement program b. Focused and prioritized trainings with proper business need identification on SMED, DFMEA, PFMEA, Green Belt, Yellow Belt, and White Belt etc. c. Total Productive Maintenance (TPM) Pillars launch in key Blocks. d. TPM progression management as per the agreed glidepath 6. Metrics and Process Benchmarking, Action Planning and Tracking to make the Site #1 7. Teach Influence and Motivate staff to apply Lean Six Sigma tools as problem solving approach. 8.Track and report projected benefits; create an open environment for learning and facilitate Business Excellence/Mentor Green Belts and Advocates for Lean Sigma Projects. 9.Establish Network with other sites /Functions to exchange knowledge and best practices both internally and externally. 10. Responsible for cultivating continuous improvement culture in plant. 11. Responsible for leading and supporting Excellence projects at site. 12. Work on Business problems that are complex and diverse in scope, and may include larger project sizes, multiple functions, and/or new technologies. 13. Report balance scorecard results monthly to the site and provide metrics results. Mentors and consults other Lean professionals on successful completion of projects and objectives. 15. Responsible for overseeing Six Sigma certification training activity for the plant operations. 16.Network with EPO global sites for implementation of best practices. 17.Ability to take stand, influence key stakeholders to prioritize right-fit Bex initiatives for the factory. 18.Technically sound professional with Black-Belt/Master Black-belt in Lean/Six-sigma. 19.Engineering Degree with experience in manufacturing/engineering/TPM is a must. 20. Shopfloor experience in unionized factories is a must. 21. Ability to get things done with speed and agility. 22. Can-Do Attitude and willingnes.s to win. 23. People agility and strong influencing skills without using power. 24. Willingness to re-locate and scalability to take up other roles in factory. 25. Must have worked in a hi-pace and complex factory environment. 26. Proven Track record of coaching team members at all levels, strong influencing skills using logic and data analytics. 27. Ability to deep dive fast and data to insights.

Skill required: Contract Services - Contract management Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.You will be responsible for Contract management wherein you will manage the processes whereby the performance of client work is coordinated with the contract rights and obligations of the parties to ensure contract compliance (or that the contract is modified as appropriate). It also involves managing contract creation, execution and analysis to maximize operational and financial performance at an organization, all while reducing financial risk. The team works on creating and reviewing contracts, contract summary creation, contract management with experience in the legal background. What are we looking for? Bachelor's degree or equivalent experience; Significant experience working with a variety of contract types (i.e. preparing, reviewing and negotiating) and contract processes (i.e. implementation, etc.) Past experience with drafting agreements in following areas:IT, Marketing, Professional Services, Facilities, MRO. Must be able to clearly state and convey legal positions Prior experience working in IT or Professional Services industry is an advantage Knowledge and understanding of procurement industry is an advantage Experience with contract reporting necessary (i.e. total number of contracts, number of suppliers under contract, and other indicators) to assess progress and effectiveness of the contract function Experience responding to complex inquiries regarding contract obligations and redlines/revisions Demonstrated leadership skills in a team setting where team members are not direct reports Demonstrated ability to deliver results with cross-functional teams Strong proficiency in Microsoft Outlook, Excel, PowerPoint, Access, Word Ability to travel up to 20%The Procurement Contract Manager will facilitate the development and execution of a variety of third party commercial contracts in accordance with our client's policies and procedures, applicable laws, and other requirements. The Procurement Contract Manager will provide guidance to the client's business units and project teams on contract management and policy compliance matters, and may lead more than one engagement. You ll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting waysIf you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you ll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. The key aspects and responsibilities of your role will be: Specific focus within a day to day working environment on the review and enhancement of client process with a view to optimization Experience with Business Excellence initiatives Ability to lead cross-functional project teams S Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

About The Role Role Quality and Process Excellence Lead ? Do Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Lead consulting assignments and deliver business value to the customers through quality initiatives. ? ? ? Mandatory Skills: Quality. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction ? Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPO’s defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes 2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks Provide insights and process guidance to the projects as per the need Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation From time to time highlight any critical escalations where the central quality team’s intervention is required in any BU project team Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption ? Deliver No. Performance Parameter Measure 1. Quality Standards Timely generation of reports, dashboards, insights to the respective team Accuracy of the data Feedback from the project teams on the insights Quality of insights shared with the team ? ? Competencies Client Centricity Execution Excellence Effective communication Collaborative Working Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Business Excellence Team (BET): This is a Diverse team with experience in Sales, Delivery & Operations, Technology, Law, HR, and Finance. Acts as an in-house consulting team to drive strategic and tactical objectives for leadership. Supports the CEO, WEB, and WEC as a Change Agent, Catalyst, and Coordinator to drive business impact projects. ERM Risk Program Leader/Manager: Implements and oversees the organization's risk management program. Works with process owners to identify, assess, and mitigate risks. Designs and implements continuous monitoring of critical risks.Performs independent stress testing and shares findings with management. Infuses technology in risk management and defines system-based rules for stress testing. Role Responsibilities: Conducts deep dives and root cause analysis on issues. Collaborates with business owners to find solutions, including external benchmarking. Drives system changes, process changes, and technology adoption. Tracks implementation and adoption of changes. Manages programs end-to-end. Collaborates with functions on risk identification, assessment, and mitigation. Prepares and executes continuous monitoring of identified risks. Develops and implements stress testing frameworks. Conducts regular stress testing and identifies process gaps and anomalies. Prepares and presents detailed reports on stress test results to senior management. Continually improves the stress testing program to adapt to changing risk landscapes. Leads and supports automation/AI initiatives. About The Role Business Excellence Team (BET): This is a Diverse team with experience in Sales, Delivery & Operations, Technology, Law, HR, and Finance. Acts as an in-house consulting team to drive strategic and tactical objectives for leadership. Supports the CEO, WEB, and WEC as a Change Agent, Catalyst, and Coordinator to drive business impact projects. ERM Risk Program Leader/Manager: Implements and oversees the organization's risk management program. Works with process owners to identify, assess, and mitigate risks. Designs and implements continuous monitoring of critical risks.Performs independent stress testing and shares findings with management. Infuses technology in risk management and defines system-based rules for stress testing. Role Responsibilities: Conducts deep dives and root cause analysis on issues. Collaborates with business owners to find solutions, including external benchmarking. Drives system changes, process changes, and technology adoption. Tracks implementation and adoption of changes. Manages programs end-to-end. Collaborates with functions on risk identification, assessment, and mitigation. Prepares and executes continuous monitoring of identified risks. Develops and implements stress testing frameworks. Conducts regular stress testing and identifies process gaps and anomalies. Prepares and presents detailed reports on stress test results to senior management. Continually improves the stress testing program to adapt to changing risk landscapes. Leads and supports automation/AI initiatives. ? ? ? ? Business Excellence Team (BET): This is a Diverse team with experience in Sales, Delivery & Operations, Technology, Law, HR, and Finance. Acts as an in-house consulting team to drive strategic and tactical objectives for leadership. Supports the CEO, WEB, and WEC as a Change Agent, Catalyst, and Coordinator to drive business impact projects. ERM Risk Program Leader/Manager: Implements and oversees the organization's risk management program. Works with process owners to identify, assess, and mitigate risks. Designs and implements continuous monitoring of critical risks.Performs independent stress testing and shares findings with management. Infuses technology in risk management and defines system-based rules for stress testing. Role Responsibilities: Conducts deep dives and root cause analysis on issues. Collaborates with business owners to find solutions, including external benchmarking. Drives system changes, process changes, and technology adoption. Tracks implementation and adoption of changes. Manages programs end-to-end. Collaborates with functions on risk identification, assessment, and mitigation. Prepares and executes continuous monitoring of identified risks. Develops and implements stress testing frameworks. Conducts regular stress testing and identifies process gaps and anomalies. Prepares and presents detailed reports on stress test results to senior management. Continually improves the stress testing program to adapt to changing risk landscapes. Leads and supports automation/AI initiatives.

Key Responsibilities: Lead organizational problem-solving and automation projects to enhance processes and performance. Ensure process excellence and performance improvements in assigned service lines or center locations through a structured approach. Coach and train team members on various continuous improvement (CI) tools and methodologies to build internal capabilities, including FIRST CHOICE tools. Identify and drive efficiency and effectiveness improvement projects. Lead the identification of improvement or re-engineering opportunities Identify and drive efficiency and effectiveness improvement projects. Lead the identification of improvement or re-engineering opportunities across different verticals through strategic reviews, process mapping, and metrics analysis. Spearhead the development of operational and support teams' capabilities in improvement methodologies, enhancing overall organizational competence. Serve as a subject matter expert in continuous improvement, providing analysis support, guiding, and training teams to ensure adherence to best practices. Mentor teams and lead improvement projects with a focus on generating significant business impact and achieving measurable results. Identify opportunities for automation and process redesign, including the use of Robotic Process Automation (RPA), to drive efficiency benefits and elevate quality standards. Drive the adoption of best practices across all Global Service Centers (GSC), ensuring uniformity and high standards of operational excellence. Utilize data analytics skills to facilitate informed decision-making and determine operational Key Performance Indicators (KPIs) based on business requirements. Execute strategic projects aimed at enhancing efficiency, productivity, and quality within the organization. Conduct regular one-on-one meetings to review team member performance, set clear objectives, and provide constructive feedback for continuous development. Identify training needs and opportunities for team members to enhance their skills and career progression. Foster a positive team culture that motivates employees, encourages innovation, and recognizes contributions to project successes and operational improvements. Top of Form Required Skills/Abilities: Educational and Certification Requirements: Possess at least a Bachelors degree from a recognized University in any discipline. Graduates in Engineering are preferred due to the analytical and systematic approach the field provides. Must be a Certified Black Belt, demonstrating advanced proficiency in Six Sigma methodologies and a strong commitment to continuous improvement practices. Work Experience: A minimum of 5 to 7 years of work experience specifically in an Operational Excellence or continuous improvement role as a Black Belt, leading and executing projects with measurable success. Skills and Abilities: Advanced skills in MS Office are essential for data analysis, reporting, and presentation needs. Robust experience in client-facing or consulting roles, showcasing the ability to understand client requirements and deliver tailored solutions. Exceptional communication and presentation skills are critical for articulating ideas, leading change initiatives, and engaging with stakeholders at all levels. An analytical mindset with a logical approach to problem-solving, capable of dissecting complex issues and devising effective solutions. Confidence in core operational excellence principles, coupled with the ability to drive projects independently with minimal oversight. A self starter attitude is vital for success in this role. While logistic experience is preferred, it is not mandatory. However, familiarity with industry-specific challenges and workflows can be beneficial. The ability to work collaboratively across teams and departments, influencing others to adopt best practices and contribute to improvement initiatives. Proven leadership skills, with experience in managing teams, driving performance, and fostering a collaborative work environment. A self-starter attitude, confident in leading initiatives with minimal supervision. Logistic experience is preferred but not mandatory, offering contextual understanding of operational challenges

Key Tasks & responsibilities Defining Standard delivery processes (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations Providing High Quality Business analytics support to Management team Identifying improvement opportunities along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities Ensure effectiveness of Customer issue tracking , root cause analysis, corrective and preventive actions, and management accountability for customer issues Leading high impact Six Sigma and Lean projects Coach green belt and smaller/lower complexity projects across the business. Mentoring Green Belts/Yellow Belts Business Process matrices & Reporting: To define & develop Process Metrics Scorecard (Client Domain level) both for existing key clients and new clients and Tracking performance around these metrics Tracking of SLAs & identifying concern (RED) areas to raise Early Warning Signals Knowledge & Skills Six Sigma Green Belt or Black Belt certifications Knowledge of SQL and Data Visualization tools (like Power BI & Tableau) Excellent presentation skills, including strong oral and writing capabilities; ability to clearly communicate compelling messages to senior leadership team. Strong analytical and problem-solving skills with sound business Knowledge Possess excellence, project management, and people management skills. Qualifications Graduate in any stream, Engineering Graduates are preferred. At least 5 Years of relevant experience in the field of Quality 8-10 years of experience in managing quality in manufacturing, IT and BPO for multiple customers.

Overview of Department/Function You will be working as a part of Process Excellence team which drives process improvement projects and interact with client or internal stakeholders to drive and influence improvement objectives. The team typically works on Six Sigma and Lean projects Hiring for Process excellence manager - (HR Process) Job Description Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership - Lead and Implement business process management system - Drive and Track Quality DNA - training, testing & certification, lead any other analytics and productivity initiatives that come up - Implementing Business Process Management Systems (BPMS) for newly Transitioned processes . Identify improvement opportunities as per Six Sigma /LEAN framework and work with teams to drive till closure generating benefits . Identify RPA opportunities through process assessment, align as per RPA framework and Project manage Automation. Prepare and present analysis or specific trends on key critical metrics for the program aligned to Understand Ops related metrics and report them in overall ACM dashboard . Exposure to HR projects is mandatory Requirement Primary Responsibilities • To facilitate the rollout of process excellence initiative with focus on Business process reengineering/Process transformation by developing process modeling (to-be state) and measurement system Drive process standardization for the organization with an objective of optimizing business performance and reducing wastage • Establishing of new process workflow with the help of functional SMEs Capture process procedure level deviations and ensure periodic reporting Govern the new process rollouts and its approval across Operations and Systems Deploy effective metrics/KPIs to measure the effectiveness of the processes including their operational definitions and reporting frequency • Maintain the repository of latest business processes Review and mentor the various improvement projects Establish and monitor the benefit realization of various initiative • Conduct periodic process walkthroughs to identify the improvements opportunities (Process review, complaint review, exception/deviations etc) Implement effective process to track and report the inter departmental SLAs • Develop mechanism of effective process deployment Conduct periodic process benchmarking to ensure competitiveness • Provide project leadership includes identifying opportunities, defining and financially justifying projects • Establishing of new process workflow with the help of functional teams as per need Optimizing business performance by standardization. Reducing redundancy & NVAs • Coordinating and prioritizing Projects activities with all functions Leveraging Lean Six Sigma methodology to drive continuous improvement projects, aiding in project documentation and guiding through the quality certification program. • Develop & Rollout process training and certification process Establish process excellence roadmap to bring process driven culture . Desired skills and competencies o Automation deployment o Project Management o You will need to have an innovative and transformation mindset to identify improvement opportunities to optimize processes, decrease costs and increase efficiency o You should have latitude in decision-making and determination of objectives and approaches to critical assignments o Experience documenting Business Process flows, Creating/Updating Standard Operation Procedures, and documenting business o Driving excellence o Fostering partnerships with clients o Leading transformatio

Job Description-Process Co-Ordinator Department:NoBroker Hood- ERP Location: Bangalore , Work From office -6Days a week Job Summary: The Process Coordinator will be responsible for ensuring the smooth execution and continuous improvement of business processes. This role involves coordinating across teams, monitoring process compliance, driving quality, and supporting change management initiatives. Key Responsibilities: Process Compliance: Ensure adherence to defined workflows, SOPs, and operational standards. Cross-Functional Coordination: Act as a liaison between departments to facilitate seamless communication and task execution. Process Improvement: Identify bottlenecks or inefficiencies and propose actionable improvements. Reporting & Metrics: Track, analyze, and report process-related KPIs to stakeholders. Quality Control: Monitor output quality and support corrective/preventive actions when deviations occur. Training & Support: Conduct training sessions and offer support on new or updated processes. Change Management: Assist in planning, implementing, and stabilizing process or system changes Qualifications: MBA, Operations, or a related field. 2+ years of experience in process coordination, operations, or project support roles. Strong analytical, organizational, and communication skills. Proficiency in process documentation tools and MS Office Suite. Experience with quality or compliance frameworks is a plus.

Mission Statement: Responsible to plan, execute and continuously optimize the business operations by effectively managing daily transport. Drive continuous improvement of T&L processes, tools and services. Ensure that the KPI targets are meet and improved. Supports Business Function and/or Business Excellence Centers to ensure goods are shipped. Develop, maintain, and improve transport / logistics processes to optimize inbound and / or outbound transportation events to external customers and internal factories. Your Responsibilities: Responsible to develop & oversee the CoE strategies for a competitive advantage in the Transport Operations. Define and drive the implementation of the TTL strategy in the country in close alignment and collaboration with internal & external stake owners. Collaborate with both internal and external stakeholders. Closely operate with the factories according to clear roles and responsibilities. Drive sustainable and cost-efficient (TCO) solutions across country. Drive adherence to the TTL regulations on sourcing processes i. e. utilization of the preferred Incoterms for in-bound and out-bound of goods, packaging instructions etc. Ensuring health and safety policies of company implemented at all the times. Transport Planner must be versatile, able to work as part of a team or individually and communicate with authorities, government officials. Transport Planner must be able to work under their own initiative and are required to derive solutions for potential transport problems and take timely decisions. You must also have strong negotiating and reasoning skills as a Transport Planner is required to write bids for the funding of projects and to work efficiently within time and budget constraints. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background: Bachelor s degree in supply chain, Science, Technology Engineering or Mathematics. Minimum 8 years of experience in Supply Chain Management preferably in Transport, Trade, Logistics. Hands on experience on various Microsoft tools & SAP Applications. Strong Planning & Sourcing Skills. Good influencing skills and stakeholder management. Ability to work independently and under pressure. Excellent negotiation, communication, and presentation skills. Excellent analytical skills with the capability to transform data into actionable plans. Proficiency in both spoken & written English language is required, other languages are a plus. Flexibility to travel 10%. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

Select with space bar to view the full contents of the job information. Associate Manager-Business Excellence Officer Job Details | Air India Careers By continuing to use and navigate this website, you are agreeing to the use of cookies. Accept Close Search by Keyword Search by Location Select how often (in days) to receive an alert: Associate Manager-Business Excellence Officer May 12, 2025 Collaborate with other departments to identify opportunities for enhancing operational efficiency, conduct benchmarking activities, streamlining processes, and achieving business excellence . Collaborate with cross-functional teams to map and document existing business processes, identifying areas for improvement and streamlining opportunities. Analyze process data to identify bottlenecks, inefficiencies, and areas for enhancement. Collect and analyze data to support business excellence initiatives and process improvement projects. Utilize data-driven insights to identify improvement opportunities and support decision-making. Work with relevant departments to standardize processes and procedures across the organization. Assist in project management activities for improvement projects, including developing project plans, monitoring progress, and reporting on outcomes. Drive a culture of innovation and continuous learning within the organization, fostering creative problem-solving and idea generation. Collect data from internal and external sources, including industry reports, best practice databases, and performance metrics related to various management systems. Conduct comparative analysis of key performance indicators (KPIs) and quality metrics against industry benchmarks and best practices. Identify performance gaps and areas for improvement in the organizations various management systems. Prepare benchmarking reports and presentations for the Lead and other stakeholders, highlighting key findings and recommendations for improvement. Participate in continuous improvement projects led by the Business Excellence team or other relevant departments.

Skill required: Talent Acquisition - Talent Identification Designation: HR Service Delivery Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? "Our Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. Recruitment Admin Specialist is responsible for administration of a medium to large recruiting demand plan. The individual will be responsible to deliver outsourced recruitment services for designated clients within agreed timeframes for job posting, sourcing candidates against active and proactive demands (through job portals, professional sites, networking, head hunting, employee references, job adverts), building talent communities, screening, engaging with candidates, scheduling interviews, administering online assessments where neededengaging with candidates, scheduling interviews, administering online assessments where needed, assisting with reference checks and back ground verification checks, facilitating vendor invoicing and tracking candidates on ATS as per company standards.Assess current and future talent needs, identify mission-critical workforces, understand key workforce skills and competencies, and address talent gaps. What are we looking for? "Essentials: Bachelor's degree (Any decipline)Desirable: Post graduate in human resources or related discipline Certification in Success Factors Recruitment module HR Domain certification / recruitment certification""Essentials: 8+ years of HR experience 6+ years of experience in a Recruitment Managed Service environment (Preferably International support), RPO (recruitment process outsourcing) or an in-house corporate recruitment team 4+ years of team handling 4+ years of Client / stakeholder engagement in outsourcing environmentDesirable : Experience in RPO set up for multi- country support Working knowledge of Success Factors - recruitment & onboarding modules New process transition Agro-chemical recruiting" Roles and Responsibilities: " Provide key support to the recruitment team in completing designated recruitment activities within agreed timeframes Work proactively across the team to ensure strict compliance with the designated recruitment process ensuring data integrity is at 100% in all recruitment systems used across the team. Manage and monitor internal applicant tracking system, ensuring that all candidates and applicants are properly tracked and have a disposition reason Communication,training and implementing relevant Process knowledge change/updates to the team. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Plan,implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement robust Internal quality controls to ensure accuracy levels are met. Manage Weekly and Monthly MIS inputs to Ops Manager and SDL. Monitor/measure performance through regular process reviews of metrics Drive productivity measures for optimum utilization of FTEs Create & implement governance mechanism to ensure compliance to defined process requirements. Demonstrate the knowledge & subject matter expertise to help resolve issues. Review process on a regular basis and re-engineer when required by change requests Review Change Requests, do impact analysis and cascade changes to team Manage amendments to internal metrics with onshore as well as SLA with client Make recommendations on recruitment processes or operational matters within the allotted group to ensure achievement of operational or deal objectives. Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows. Participate actively in organizational wide initiatives like business Excellence etc. Create a logical plan, realistic estimates and schedule for an activity or project segment. Manage system downtime & system issues data and escalate to appropriate sources Developing and maintaining an excellent relationship with internal and external clients and / or business partners to ensure achievement of staffing goals Encourages clients to actively participate in developing solutions and to raise concerns. Identifies & implements improved/innovative work processes or client/customer service. Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery Independently identify and resolve complex issues/problems within own area of responsibility. Qualification Any Graduation

Skill required: Payroll - Payroll Process Design Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? The purpose of this role is to manage a team to meet the required service performance metrics. Ensures the service line operations are efficient and effective. You will be responsible for managing a team or multiple teams where you will be responsible for performance evaluation, coaching, and mentoring of team members. We expect you to demonstrate the highest level of leadership and integrity.Primary Responsibilities / Accountabilities: Monitor/measure performance through metrics, audits, and other processes to ensure that organizational initiatives are in place and goals are achieved. Manage and improve people performance and align them with organizational goals and objectives. Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives. Participate actively in Team & Organization wide initiatives. Monitor the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, third parties, or stakeholders. Encourage and drive continuous improvement measures on a day-to-day basis within the area of responsibility till closure. Timely and transparent recognition and rewards for the team. Keep the team engaged and motivated. Recommend cost-effective, efficient procedural or production alternatives. Develop people through mentoring and resolve conflicts. Drive coaching culture. Monitor and encourage the team to create/follow up on development plans. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. Ensure a high degree of compliance with the documented processes, client/organizational policies. Ensure Business Excellence documentation is updated and drive Business Excellence methodologies in day-to-day operations. Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve Business Excellence. Analyze root causes of issues, escalations, errors and have a remedial action through process improvement. Plan & manage daily staffing, employee grievances if any for the geography and the specialist support teams. Work collaboratively with all internal & third-party stakeholders to achieve business goals. Ensure adherence to policy and procedures of the organization. Ensure that the team is adequately staffed, and resources have the right skills required for the job. What are we looking for? Functional Competencies: Extensive and demonstrable experience of Payroll Processes. Business Process Implementation. SuccessFactors Experience a plus. HR Domain certification/Payroll Certification would be a plus. Strong MS Office and Excel skills. Proficient with Business Excellence Practices SAP SuccessFactorsExperience: At least 8 years of HR Experience. Payroll Admin experience for at least 6 years is a must. Should have prior Team Handling experience (minimum 4 years).Skills / Knowledge: Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels. Self-driven. Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Basic leadership and coaching skills. Resilient and able to work under pressure. Good organizational, prioritization, and multi-tasking skills in order to deliver to deadlines. Continuous improvement mindset. Demonstrate high levels of confidentiality. Teamwork & collaboration. Excellent Team Management Skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? This role involves a deeper understanding of the Employee & Org Data Mgmt Process and leveraging expertise to solve specific problems pertaining to Workforce Management. The role includes managing and leading a team of employees, communicating company goals, safety practices, and deadlines to the team, motivating team members, assessing performance, and providing help to management, including hiring and training. The role also involves keeping management updated on team performance and communicating concerns and policies among management and team members. Delivery & Client management:Ensure adherence to designed processes, understand existing metrics, liaise with the Service Management Team, plan and monitor volume allocation strategies, create and implement governance mechanisms, ensure service measures and outcomes are met, manage service issues and escalations, and develop and maintain excellent relationships with internal and external clients. Subject Matter Expertise / Training / Updates / Quality / Documentation:Acquire in-depth knowledge of Employee & Org data Mgmt Processes, communicate and implement relevant process knowledge changes, ensure all process documentation is maintained, work on robust internal quality controls, and escalate issues when necessary. OE OPEX & Continuous Improvement:Liaise with the Business Excellence team, identify and implement improvement ideas, ensure process dashboards are reviewed, and ensure process controls are followed. Collaboration:Participate in various internal or client initiatives, liaise with Accenture Local IT, and work collaboratively with all internal and third-party stakeholders. Team Management & Team Development:Recruit and onboard new team members, ensure the team is adequately staffed, manage and improve people performance, create a performance-driven culture, conduct regular training, engage with the team, perform talent reviews, develop subject matter experts, ensure succession planning, enhance team morale, and be the first point of contact for escalation and resolution. What are we looking for? Functional Competencies: Extensive experience in HR Processes, especially Employee Workforce Management, Leave and Exit Administration Strong MS Office and Excel skills Client Interfacing skills (Email & Phone) English language proficiency Proficient with Business Excellence Practices SAP SuccessFactors Desirable:HR Domain Certification, Knowledge and experience of Success Factors Employee Central ModuleExperience: Essentials:6 - 7 years of industry experience, 4+ years of Employee & Org data Mgmt Processes experience, 1+ years of team handling experience, experience working on HCM systems, client/stakeholder engagement in outsourcing environments Desirable:Working knowledge of Success Factors - Employee Life Cycle processes, new process transition, experience in HRO setup for multi-country supportSkills / Knowledge: Excellent interpersonal skills Strong customer orientation Resilience and ability to work under pressure Good organizational, prioritization, and multi-tasking skills Analytical and problem-solving skills High levels of confidentiality Focus on high data accuracy and attention to detail Ability to deal with customer complaints professionally Basic leadership and coaching skills Teamwork and collaboration Self-driven Flexibility to work in shifts Results/target-oriented Multi-cultural awareness Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: Total Rewards Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? This role needs a strong understanding of Compensation, Benefits, and Performance Management. You will use your knowledge to solve issues in these areas. You will lead a team, share company goals, safety rules, and deadlines, and keep the team motivated. You will check team performance, help with hiring and training, and update managers on progress. You will also share feedback and company policies between the team and management.Ensure adherence to defined processes.Understand and improve process metrics (SLA, OLA, KPI).Collaborate with the Service Management Team on client performance reporting.Plan and monitor workload distribution for timely and accurate delivery.Implement governance mechanisms to track and review performance.Ensure services meet SLA standards.Provide excellent customer service and lead by example.Identify and escalate quality or scope issues affecting delivery.Handle escalations, perform root cause analysis, and apply corrective actions.Create realistic project plans with accurate estimates and timelines.Track progress and maintain proper documentation of issues and decisions.Build and maintain strong client and stakeholder relationships.Keep Business Continuity and Disaster Recovery plans updated.Coordinate with BCM Team and IT for regular plan testing.Subject Matter Expertise / Training / Updates / Quality / Documentation: In-depth understanding of Compensation and/or Benefits Admin processes to meet Business requirements (e.g., timelines, quality, and costs). Acquire in-depth knowledge as required & support in Knowledge Transfer of any process.OE OPEX & Continuous Improvement: Liaise with the Business Excellence team as required to drive Operational Excellence within the Team and support OE Focal. Identify & implement improvement/innovative ideas which can reduce time/cost, improve accuracy, enhance controls, increase customer experience, or create value for the client. Ensure the process dashboards & visual management displays are reviewed on an ongoing basis and are up-to-date. Ensure process controls are put in place & followed.Collaboration: Participate in various internal or client initiatives related to the process. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Work collaboratively with all internal & third-party stakeholders to achieve business goals.Team Management & Team Development What are we looking for? Functional Competencies: Extensive and demonstrable experience of HR Processes especially Comp & Benefits and Performance management. Clear understanding of the existing metrics in the process, how they are measured, and improve the measurement system to make it more effective and transparent. Business Process Implementation. Strong MS Office and Excel skills. Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills, and good phone etiquette/technique. English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise/relevant content, smooth thought flow, and the ability to present more information in a short span of time/space sensibly. Proficient with Business Excellence Practices.Education Qualification: Essentials:Bachelor's degree (Any discipline). Desirable:HR Domain Certification, Knowledge and experience of Success Factors Employee Central Module. SAP SuccessFactors Experience:o1+ years of team handling experience.oExperience of working on HCM system.oClient/stakeholder engagement in outsourcing environment. Desirable:oWorking knowledge of Success Factors - Employee Life Cycle and Compensation and/or Benefits Admin processes.oNew process transition.oExperience in HRO set up for multi-country support.Skills / Knowledge: Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels. Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Resilience and ability to work under pressure. Good organizational, prioritization, and multi-tasking skills to deliver to deadlines. Analytical and problem-solving skills. Demonstrate high levels of confidentiality. Focus on high data accuracy and attention to detail. Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate. Basic Leadership and coaching skills. Team Work & Collaboration. Self-driven. Flexibility to work in Shifts. Results/target oriented. Multi-cultural awareness. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Payroll - Payroll Process Design Designation: HR Service Delivery Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? This role involves a deeper understanding of Payroll Admin and leveraging expertise to solve specific problems pertaining to payroll. The role includes managing and leading a team of employees, communicating company goals, safety practices, and deadlines to the team, motivating team members, assessing performance, and providing help to management, including hiring and training. The role also involves keeping management updated on team performance and communicating concerns and policies among management and team members. Delivery & Client Management:Ensure adherence to designed processes, understand existing metrics, liaise with the Service Management Team, plan and monitor volume allocation strategies, create and implement governance mechanisms, ensure service measures and outcomes are met, demonstrate strong customer service, manage service issues and escalations,create logical plans with realistic estimates, develop and maintain excellent relationships with internal and external clients, and ensure Business Continuity and Disaster Recovery Plans are up to date. Subject Matter Expertise / Training / Updates / Quality / Documentation:In-depth understanding of Payroll Processes, support in Knowledge Transfer, communicate and implement relevant process knowledge changes, ensure all process documentation is maintained, work on robust internal quality controls, escalate issues when necessary, and actively participate in process-related business meetings2. OE OPEX & Continuous Improvement:Liaise with the Business Excellence team, identify and implement improvement ideas, ensure process dashboards are reviewed, and ensure process controls are followed2. Collaboration:Participate in various internal or client initiatives, liaise with Accenture Local IT, and work collaboratively with all internal and third-party stakeholders2. Team Management & Team Development:Recruit and onboard new team members, ensure the team is adequately staffed, manage and improve people performance, create a performance-driven competitive culture, conduct regular training, engage with the team, perform talent reviews, develop subject matter experts, ensure succession planning, enhance team morale, and be the first point of contact. What are we looking for? Functional Competencies: Extensive experience in Payroll Processes Clear understanding of existing metrics and how they are measured Business Process Implementation Strong MS Office and Excel skills Client Interfacing skills (Email & Phone) English language proficiency Proficient with Business Excellence Practices SAP SuccessFactorsEducation Qualification: Essentials:Bachelor's degree (Any discipline) Desirable:HR Domain Certification / Payroll Certification, Knowledge and experience of Success Factors Employee Central ModuleExperience: Essentials:6 - 7 years of industry experience, 4+ years of Payroll Admin Processes experience, 1+ years of team handling experience, experience of working on Payroll Systems and CRM/Workflow tools, client/stakeholder engagement in outsourcing environment Desirable:Working knowledge of Success Factors, new process transition, payroll experience for key countries in US, India, and EuropeSkills / Knowledge: Excellent interpersonal skills Strong customer orientation Resilience and ability to work under pressure Good organizational, prioritization, and multi-tasking skills Analytical and problem-solving skills High levels of confidentiality Focus on high data accuracy and attention to detail Ability to deal with customer complaints professionally Basic leadership and coaching skills Teamwork and collaboration Self-driven Flexibility to work in shifts Results/target-oriented Multi-cultural awareness Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: Total Rewards Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? This role needs a strong understanding of Compensation, Benefits, and Performance Management. You will use your knowledge to solve issues in these areas. You will lead a team, share company goals, safety rules, and deadlines, and keep the team motivated. You will check team performance, help with hiring and training, and update managers on progress. You will also share feedback and company policies between the team and management.Ensure adherence to defined processes.Understand and improve process metrics (SLA, OLA, KPI).Collaborate with the Service Management Team on client performance reporting.Plan and monitor workload distribution for timely and accurate delivery.Implement governance mechanisms to track and review performance.Ensure services meet SLA standards.Provide excellent customer service and lead by example.Identify and escalate quality or scope issues affecting delivery.Handle escalations, perform root cause analysis, and apply corrective actions.Create realistic project plans with accurate estimates and timelines.Track progress and maintain proper documentation of issues and decisions.Build and maintain strong client and stakeholder relationships.Keep Business Continuity and Disaster Recovery plans updated.Coordinate with BCM Team and IT for regular plan testing.Subject Matter Expertise / Training / Updates / Quality / Documentation: In-depth understanding of Compensation and/or Benefits Admin processes to meet Business requirements (e.g., timelines, quality, and costs). Acquire in-depth knowledge as required & support in Knowledge Transfer of any process.OE OPEX & Continuous Improvement: Liaise with the Business Excellence team as required to drive Operational Excellence within the Team and support OE Focal. Identify & implement improvement/innovative ideas which can reduce time/cost, improve accuracy, enhance controls, increase customer experience, or create value for the client. Ensure the process dashboards & visual management displays are reviewed on an ongoing basis and are up-to-date. Ensure process controls are put in place & followed.Collaboration: Participate in various internal or client initiatives related to the process. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Work collaboratively with all internal & third-party stakeholders to achieve business goals.Team Management & Team Development What are we looking for? Functional Competencies: Extensive and demonstrable experience of HR Processes especially Comp & Benefits and Performance management. Clear understanding of the existing metrics in the process, how they are measured, and improve the measurement system to make it more effective and transparent. Business Process Implementation. Strong MS Office and Excel skills. Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills, and good phone etiquette/technique. English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise/relevant content, smooth thought flow, and the ability to present more information in a short span of time/space sensibly. Proficient with Business Excellence Practices.Education Qualification: Essentials:Bachelor's degree (Any discipline). Desirable:HR Domain Certification, Knowledge and experience of Success Factors Employee Central Module. SAP SuccessFactorso1+ years of team handling experience.oExperience of working on HCM system.oClient/stakeholder engagement in outsourcing environment. Desirable:oWorking knowledge of Success Factors - Employee Life Cycle and Compensation and/or Benefits Admin processes.oNew process transition.oExperience in HRO set up for multi-country support.Skills / Knowledge: Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels. Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Resilience and ability to work under pressure. Good organizational, prioritization, and multi-tasking skills to deliver to deadlines. Analytical and problem-solving skills. Demonstrate high levels of confidentiality. Focus on high data accuracy and attention to detail. Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate. Basic Leadership and coaching skills. Team Work & Collaboration. Self-driven. Flexibility to work in Shifts. Results/target oriented. Multi-cultural awareness. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? This role involves a deeper understanding of the Employee & Org data management process and leveraging expertise to solve specific problems related to workforce management. The role includes training and developing the team s functional knowledge, administering satisfaction surveys, and providing general support to client employees and communication.Primary Responsibilities / Accountabilities: Process Support:oRead, understand, and analyze client processes as a subject matter expert.oExecute processes accurately and timely as a hands-on processor.oMaster the given process and help team members overcome process-related queries.oEscalate issues and seek advice when faced with complex problems.oPay close attention to the quality of written and verbal English skills within the team.oCreate logical plans, realistic estimates, and schedules for activities or project segments.oEnsure LWI's are followed and updated regularly and train team members on process updates.oEnsure process controls are followed; maintain, validate, and update process documentation to ensure compliance.oPerform "Root Cause Analysis" on issues faced and suggest appropriate corrective actions.oPropose process improvement ideas to reduce time, improve accuracy, or enhance controls.oParticipate in Knowledge Transfer of any process/client and acquire in-depth knowledge as an SME.oParticipate in various internal or client initiatives related to the process.oUnderstand existing performance metrics, how they are measured, and improve the measurement system. Team Support:oPlan proper allocation of work.oSupport Team Lead / Manager with daily stats/reporting and MOS.oUpdate process metrics daily and maintain MIS.oBe available on the floor to resolve process-related issues.oParticipate in team-building activities and organizational initiatives.oComplete training needs analysis for the team through quality reports and knowledge tests.oFollow the Quality Check and Audit mechanism within the process to ensure delivery on SLA's.oEnsure and maintain the security and confidentiality of client data.oAssist in training/educating team members on learning and acquiring skills in the process. What are we looking for? Functional Competencies: Knowledge of Employee & Org data management processes (New Hires, Exit, Job data changes, etc.). Strong MS Office and Excel skills. Strong command of written and verbal English language. Proficient with Business Excellence Practice. SAP SuccessFactorsExperience: Desirable:oHR Domain certification would be a plus.oSuccessFactors experience is a plus.oExposure to the BPO industry.Skills / Knowledge: Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels. Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Resilience and ability to work under pressure. Good organizational, prioritization, and multi-tasking skills to deliver to deadlines. Analytical and problem-solving skills. Demonstrate high levels of confidentiality. Attention to detail & quality-driven – in communications and all system transactions. Ability to deal with customer complaints professionally and escalate where appropriate. Basic leadership and coaching skills. Teamwork & collaboration. Self-driven. Flexibility to work in shifts. Results/target-oriented. Multi-cultural awareness. Client interfacing skills (Email & Phone):Good email etiquette, strong email drafting & keyboard skills, and good phone etiquette/technique. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? This role involves a deeper understanding of the Employee & Org data management process and leveraging expertise to solve specific problems related to workforce management. The role includes training and developing the team s functional knowledge, administering satisfaction surveys, and providing general support to client employees and communication.Primary Responsibilities / Accountabilities: Process Support:oRead, understand, and analyze client processes as a subject matter expert.oExecute processes accurately and timely as a hands-on processor.oMaster the given process and help team members overcome process-related queries.oEscalate issues and seek advice when faced with complex problems.oPay close attention to the quality of written and verbal English skills within the team.oCreate logical plans, realistic estimates, and schedules for activities or project segments.oEnsure LWI's are followed and updated regularly and train team members on process updates.oEnsure process controls are followed; maintain, validate, and update process documentation to ensure compliance.oPerform "Root Cause Analysis" on issues faced and suggest appropriate corrective actions.oPropose process improvement ideas to reduce time, improve accuracy, or enhance controls.oParticipate in Knowledge Transfer of any process/client and acquire in-depth knowledge as an SME.oParticipate in various internal or client initiatives related to the process.oUnderstand existing performance metrics, how they are measured, and improve the measurement system. Team Support:oPlan proper allocation of work.oSupport Team Lead / Manager with daily stats/reporting and MOS.oUpdate process metrics daily and maintain MIS.oBe available on the floor to resolve process-related issues.oParticipate in team-building activities and organizational initiatives.oComplete training needs analysis for the team through quality reports and knowledge tests.oFollow the Quality Check and Audit mechanism within the process to ensure delivery on SLA's.oEnsure and maintain the security and confidentiality of client data.oAssist in training/educating team members on learning and acquiring skills in the process. What are we looking for? Functional Competencies: Knowledge of Employee & Org data management processes (New Hires, Exit, Job data changes, etc.). Strong MS Office and Excel skills. Strong command of written and verbal English language. Proficient with Business Excellence Practice. SAP SuccessFactors Desirable:oHR Domain certification would be a plus.oSuccessFactors experience is a plus.oExposure to the BPO industry.Skills / Knowledge: Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels. Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Resilience and ability to work under pressure. Good organizational, prioritization, and multi-tasking skills to deliver to deadlines. Analytical and problem-solving skills. Demonstrate high levels of confidentiality. Attention to detail & quality-driven – in communications and all system transactions. Ability to deal with customer complaints professionally and escalate where appropriate. Basic leadership and coaching skills. Teamwork & collaboration. Self-driven. Flexibility to work in shifts. Results/target-oriented. Multi-cultural awareness. Client interfacing skills (Email & Phone):Good email etiquette, strong email drafting & keyboard skills, and good phone etiquette/technique. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Title: Sr. Engineer / AM - Operational Excellence (OpEx) Location: Jalgaon About Client : Our client is One of the Leading and Reputed Company in Plastic Product Manufacturing Education: B.E/B.Tech Role & responsibilities Should be required to install process excellence support for program governance, object reviews, communications, and training. Utilize Lean, Six Sigma and change management methodologies and have appropriate levels of certification for the role. Technical capability in terms of machine - mould - product knowledge, Operations Management, TPM, Six Sigma, Lean manufacturing, Problem Solving and troubleshooting, Organizational and analytical skills. Project management Monthly MIS for Operations Performance for MRM. Have a vast knowledge of operations excellence. Should have leadership skills. Ensure optimal operational efficiency at lowest cost through the delivery of targets against the strategic objectives. Please revert and send across your updated CV with following Details. 1. Current CTC 2. Expected CTC 3. Notice Period Interested candidates can share profiles on dikshar@selectiveglobalsearch.com

Role & responsibilities Assist MD in special projects, data analysis, and presentations. Compile and manage various MIS reports and data sheets. Manage internal and external communications on behalf of MD. Prepare and circulate important documents, reports, and circulars. Maintain confidentiality and handle MD's desk efficiently. Support in operations management and cross-functional coordination. Preferred candidate profile Qualification : B.Pharm + MBA (preferably in Operations Management) Preferred Institutes (for B.Pharm) : NIPER, BITS, Nirma, LIT (Nagpur), PDEU, MSU Experience : 34 years in a similar profile Gender : Female candidates preferred Computer Skills : Strong command over MS Excel, PowerPoint, and Word Strong communication and interpersonal skills Ability to handle confidential matters with discretion

Role & responsibilities As a Manager in the Process Excellence & Design team, you will play a pivotal role in shaping the strategic direction of seller experience. The role demands a deep understanding of optimizing experience delivery while ensuring operational efficiency and cost-effectiveness. You will lead initiatives aimed at improving contact center performance, reducing operational costs, and enhancing the overall seller journey. A strong focus on automation, process re-engineering, and data-driven decision-making will be key to success in this role. About the team The Seller Experience team is dedicated to elevating the experience of sellers across every interaction point with Flipkart. This includes a strong focus on delivering exceptional seller support, ensuring both satisfaction and long-term engagement