Business Transformation Assoc Manager

 About The Role  

Skill required: NA - Business Transformation

Designation: Business Transformation Assoc Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you do? In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.

What are we looking for? At least 4-5 years of relevant experience in Business Excellence/Business Transformation/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement/ Automation opportunities identification Handling clients isn t required and must focus on how candidates are able to communicate effectively, handle certain situations and thoroughly express knowledge on six sigma. Applicants with experiences in dealing and leading internal projects are acceptable Led more than 1 VSM / Customer Journey mapping activity Local only Open to IC candidates Customer Care / Customer Operations industry experience preferred Green belt certified or trained Handling projects in a client facing role:BPO and Shared Services industry not required

Roles and Responsibilities: Expected to be a SME with deep knowledge in an area of expertise based on experience Expected to be knowledgeable about the work performed by their immediate team; may be knowledgeable about the work performed by teams they collaborate with. Identify automation opportunities suitable for RPA by conducting process walkthroughs, performing feasibility assessment Work closely with different onshore client stakeholders and will be a bridge between them and the RPA developers in the overall RPA COE such that you transform the business process and enable profitability with sustainable automation Responsible for decisions made by their immediate team, expected to contribute to decisions that involve multiple teams, and may contribute to business area decisions Involved in risk mitigation decisions for their immediate team or multiple teams Expected to provide solutions to problems for their immediate team, and may provide solutions to problems that apply across multiple teams Provide status updates about their project-specific contribution
 Qualification Any Graduation