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Dozee Health AI Hiring Field Customer Support Associate | Bengaluru

Dozee Health AI Hiring Field Customer Support Associate | Bengaluru

Digital Solution Tech

0 - 3 years

2 - 5 Lacs

bengaluru

Posted:6 hours ago| Platform:

Apply

Skills Required

medical devices nursing business excellence healthcare customer support customer service troubleshooting monitoring technical support logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a

Field Customer Support Associate

, you will be the

frontline representative

of Dozee, ensuring seamless

installation, maintenance, and troubleshooting

of RPM devices at hospitals and patient homes. You ll work closely with

nurses, care teams, and technical staff

to make sure Dozee systems run smoothly and deliver life-saving value.

Key Responsibilities

1. Device Installation & Setup

Travel to hospitals/patient homes for device setup and calibration.
Ensure network connectivity and functionality before deployment.

2. Technical Support & Troubleshooting

Respond to service requests for malfunctioning devices.
Fix minor hardware/software issues or escalate complex problems.
Apply updates, replace defective units when required.

3. Training & Assistance

Train nurses and caregivers on device usage and maintenance.
Provide on-the-spot troubleshooting tips for common issues.
Support onboarding of telehealth equipment.

4. Inventory & Maintenance

Maintain stock of devices and peripherals.
Track deployments, replacements, and retrievals.

5. Documentation & Reporting

Log installations, repairs, and service activities.
Report recurring issues to engineering/product teams.

6. Compliance & Safety

Adhere to
HIPAA & patient data privacy policies
.
Follow hospital infection control protocols.

7. Communication & Coordination

Liaise with customer support, logistics, and engineering teams.
Provide real-world feedback to improve product performance.

Key Skills Required

Strong
technical troubleshooting
& hardware setup knowledge.
Excellent
communication & customer service
skills.
Familiarity with
healthcare environments & medical devices
.
Basic knowledge of
IoT & networking
(preferred).
Ability to lift and transport devices safely.

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Dozee Health AI Hiring Field Customer Support Associate | Bengaluru

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Field Customer Support Associate

frontline representative

installation, maintenance, and troubleshooting

nurses, care teams, and technical staff

Key Responsibilities

1. Device Installation & Setup

2. Technical Support & Troubleshooting

3. Training & Assistance

4. Inventory & Maintenance

5. Documentation & Reporting

6. Compliance & Safety

HIPAA & patient data privacy policies

7. Communication & Coordination

Key Skills Required

technical troubleshooting

communication & customer service

healthcare environments & medical devices

IoT & networking

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