Business Development Manager

Business Development (Lead Generation)

• Market Research & Strategy: Identify and research potential clients globally, with a strong emphasis on North America, for our core outsource services including:
• Web Development & Design
• IT Support o Accounting & Bookkeeping
• Accounts Receivable (AR) / Accounts Payable (AP)
• Admin & Sales Support o Contact Center Services
• Multi-Channel Outreach: Employ a diverse range of channels to identify and engage prospective clients, including but not limited to:
• Cold calling and email campaigns
• Professional networking platforms (e.g., LinkedIn)
• Social media marketing o Industry events and webinars
• Referral partnerships
• Lead Qualification & Nurturing: Qualify leads based on established criteria and nurture them through the sales funnel, effectively communicating Axtrics' value proposition.
• Proposal Development: Collaborate with internal teams to create compelling proposals and presentations tailored to client needs
• Sales Pipeline Management:Maintain an organized pipeline of leads and opportunities, accurately forecasting sales and tracking progress.

Account Management (CRM & Client Satisfaction)

• Primary Point of Contact: Serve as the main point of contact for all assigned existing and new accounts, building strong, lasting relationships.
• Client Relationship Management (CRM): Act as a CRM, proactively managing client expectations and ensuring their needs are met throughout the service lifecycle.
• Quality Assurance & Satisfaction: Monitor the quality of work delivered by our operational teams, conduct regular check-ins with clients, and ensure their satisfaction with Axtrics' services.
• Problem Resolution: Address any client concerns or issues promptly and professionally, escalating internally when necessary to ensure swift resolution.
• Account Growth: Identify opportunities for upselling and cross-selling additional Axtrics services to existing clients based on their evolving needs.
• Feedback & Improvement: Gather client feedback to contribute to continuous improvement of our services and processes.

Qualifications:

• Minimum 5 years of experience in Business Development, particularly within the IT, BPO, or professional services sectors.
• Excellent Communication Skills: Exceptional verbal and written communication skills.
• Social & Professional Media Marketing: Demonstrated expertise in leveraging social and professional media platforms for lead generation and brand awareness.
• Client-Centric Approach: A natural ability to build rapport, understand client needs, and maintain strong, trust-based relationships.
• Proactive & Self-Motivated: Highly organized, self-starter with the ability to manage multiple priorities and work independently to achieve targets.
• Global Market Understanding: Familiarity with business practices and market dynamics, particularly in North America, is a significant advantage.
• CRM Software Proficiency: Experience with CRM software for managing sales pipelines and client interactions.
• Problem-Solving Skills: Strong analytical and problem-solving abilities to address client challenges effectively.
• AI Familiarity: Experience or familiarity with utilizing AI tools and technologies to optimize business development efforts and achieve targets is preferred.

Work Timings:

This role requires working in a shift that supports part IST (Indian Standard Time) and part EST (Eastern Standard Time) to effectively engage with clients in North America.

Job Types: Full-time, Permanent

Pay: ₹24,000.00 - ₹82,000.00 per month

Work Location: In person