Job
Description
About the Role: EPC Radiators is seeking a dynamic and professional Business Associate to streamline coordination across departments and play a key role in managing daily operations, client/vendor communications, and after-sales services. The ideal candidate will be preferably female with prior exposure to the steel fabrication or transformer manufacturing industry , excellent communication skills, and strong organizational capabilities. Key Responsibilities: Communication & Coordination Act as a central point of contact between customers, vendors, internal departments (operations, accounts, after-sales) . Ensure smooth and timely communication of project status, order updates, payment follow-ups, and issue resolutions. Handle client queries with professionalism and ensure customer satisfaction. Operations Management Support production planning by coordinating order timelines, raw material requirements, and dispatch schedules. Liaise with the factory team to ensure on-time delivery of products as per customer specifications. Sales & After-Sales Support Assist in preparing quotations, sales orders, and basic commercial documents. Track delivery status, collect customer feedback, and coordinate resolution of any after-sales concerns. Vendor & Purchase Coordination Communicate with suppliers for quotations, delivery schedules, and quality follow- ups. Ensure timely procurement of materials to avoid production delays. Accounts & Documentation Work closely with the accounts team to monitor invoices, payment collections, and vendor payouts. Maintain accurate documentation including PO records, delivery challans, and client correspondences. Business Reporting Maintain trackers for daily operations, pending issues, and performance metrics. Prepare summary reports for management review. Desired Skills & Qualities: Excellent spoken and written communication (Hindi & English) – must-have Strong interpersonal skills to deal with clients, vendors, and team members confidently. Basic understanding of steel fabrication processes or industrial/manufacturing workflows. Proficient in MS Excel, Word, and basic ERP tools . Ability to multi-task and prioritize work in a deadline-driven environment. Problem-solving mindset with a proactive approach. Salary: As per industry standards and experience Job Type: Full-time Pay: ₹35,000.00 - ₹70,000.00 per month Language: Hindi (Preferred) Work Location: In person
