Job
Description
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. Title: Business Consultant Associate / Pricing Analyst Company: Itron Inc. Location: Bangalore, India. Position Summary This position will perform duties related to the implementation, management, maintenance, enhancement, and support of the Conga CPQ critical software system. The role will consult with stakeholders to gather and define requirements; configure and implement (inclusive of coding) enhancements to the existing system; write and execute test plans; working closely with Tier I support resources, troubleshoot, and resolve complex system issues; deliver training and guidance to end users and system/service owners; develop and maintain system documentation; prepare robust reports to stakeholders to enhance strategic business decisions. Duties And Responsibilities Collaborate as part of a team to analyze, document, and implement business-driven process and system customizations in Conga CPQ Collaborate as part of a team to ensure the stability, integrity, and efficient operation of the CPQ business system. Create and maintain salesforce flows; Extensive technical knowledge of product configuration management: products, bundles, constraint rules. Administer and configure data inputs and output to ensure effective system operation. Administer, monitor, and maintain applications in accordance with IT and Business System standards. Provide Tier II customer service and functional support to end-users in area of expertise; work with customers to diagnose, review, and resolve incidents. Serve as a liaison between technical staff and user groups. Consult with users to identify business needs and requirements. Execute developed test plans to ensure desired results are achieved; support testing such as user acceptance, performance, security, and usability. Perform regular maintenance and testing along with software upgrades to verify effect on existing features and functions. Contribute to the modification and configuration of systems to meet business needs and stakeholder requirements. Design and edit application workflows to enhance business processes. Update and maintain user accounts and manage various permissions. Collaborate with the CPQ vendor as needed on bug fixes. Collaborate in the preparation of technical reports, diagrams, workflow maps, or other visuals to facilitate enhanced system understanding. Develop, produce, and optimize customized reports in response to user requirements. Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com. Itron enables utilities and cities to deliver critical infrastructure services safely, securely and reliably to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the well-being of millions of people around the globe. Itron is dedicated to creating a more resourceful world. Join us: www.itron.com. Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for! The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience. Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com. Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world. Show more Show less
