Business Consultant Associate

Job Description

This position will perform duties related to the implementation, management, maintenance, enhancement, and support of the Conga CPQ critical software system. The role will consult with stakeholders to gather and define requirements; configure and implement (inclusive of coding) enhancements to the existing system; write and execute test plans; working closely with Tier I support resources, troubleshoot, and resolve complex system issues; deliver training and guidance to end users and system/service owners; develop and maintain system documentation; prepare robust reports to stakeholders to enhance strategic business decisions. Duties and Responsibilities: Collaborate as part of a team to analyze, document, and implement business-driven process and system customizations in Conga CPQ Collaborate as part of a team to ensure the stability, integrity, and efficient operation of the CPQ business system. Create and maintain salesforce flows; Extensive technical knowledge of product configuration management: products, bundles, constraint rules. Administer and configure data inputs and output to ensure effective system operation. Administer, monitor, and maintain applications in accordance with IT and Business System standards. Provide Tier II customer service and functional support to end-users in area of expertise; work with customers to diagnose, review, and resolve incidents. Serve as a liaison between technical staff and user groups. Consult with users to identify business needs and requirements. Execute developed test plans to ensure desired results are achieved; support testing such as user acceptance, performance, security, and usability. Perform regular maintenance and testing along with software upgrades to verify effect on existing features and functions. Contribute to the modification and configuration of systems to meet business needs and stakeholder requirements. Design and edit application workflows to enhance business processes. Update and maintain user accounts and manage various permissions. Collaborate with the CPQ vendor as needed on bug fixes. Collaborate in the preparation of technical reports, diagrams, workflow maps, or other visuals to facilitate enhanced system understanding. Develop, produce, and optimize customized reports in response to user requirements.