Business Analyst - Payment Contact Center Analytics

Payments :

• Transaction Banking
• Project Manager role in CTB Retail Payments ecosystem.
• Good to have managed Mobile release cycles.
• Strong Stakeholder Management, Agile, JIRA, Confluence exposure.
• Experience of managing stakeholders across multiple geographies.
• Managing/managed end to end delivery of Cross Border Payments products/journeys/payment rails (such as SWIFT, 3rd Party payment rail, SPEA etc.)
• Retail banking context
• Managing/managed Customer channels implementation experience
• Mobile Banking App and/or Browser
• Delivery management experience following Agile framework and usage of tools like JIRA/Confluence preferred
• End to end project delivery experience through all stages-Idea; Definition (Req refinement/Tech discovery; Implementation; Testing; Governance (Risk-DataVisa approvals); Closure
• Previous experience with HSBC would be great
  

Optima (Manila)

• BA with strong background in Retail Cards and Lending Prefer strong Digital transformation experience and awareness of HSBC systems and ways of operating
• Strong BA with Digital Payments experience, ideally within HSBC.
• Plus usual BA traits on UX / UI, BDD user story writing etc.
• Willing to work in the US shift.
• Prior HSBC experience is highly preferred.
• Payments digital payments experience, ideally within HSBC.
• Plus usual BA traits on UX / UI, BDD user story writing etc.
• Strong BA who has worked on Digital account onboarding journeys.
• Plus usual BA traits on UX / UI, BDD user story writing etc.
• Willing to work in the US shift.
• Prior HSBC experience is highly preferred.
• Onboard / Self serve
• Worked on Digital account onboarding journey, but less onus on knowing self serve specifically, but broader process change.
• BA with Customer onboarding experience into Avaloq.
• Exposure to Appway is preferred.
• Experience in Wealth systems/domain, Digital Transformation and awareness of HSBC ways of operating is desirable.
• Willing to work in the EU aligned shift (1pm 9pm IST)
• Operate at a Programme delivery level, working for global business and regions and helping the Operations Transformation, business transformation to focus on end customers.
• To deliver the Global Ops transformation programs by focusing on the globally directed projects and initiatives by identifying opportunities, designing, implementing, and embedding the change to the operations processes.
• Responsible for leading small/medium scale transformation and reengineering projects & initiatives or support Senior Process consultants in managing a large transformation program in order to deliver an agreed set of business objectives and meeting the overarching portfolio strategy of one or more of the following Operations Transformational Programs
• The role requires to mentor one or many process analysts in a program/project environment guiding them to deliver program/project objectives
• For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation goals.
• Act as a reliable transformation delivery lead & working closing with stakeholders to identify key projects.
• Provide detail input to ensure commercially viable decisions are taken on prioritizing and optimizing the project portfolio.
• Work closely with different transformation programme and providing on ground support from DBS Operations transformation perspective.
• Revisit projects post deployment on regular basis to validate whether the objectives are met and sustainable
• Be knowledgeable of key business drivers WFM data, process maps, process insights, data intelligence etc.
• Organize & lead process reviews, walkthrough, bootcamp sessions.
• Mobilize right support for reengineering projects and ensuring designs are translated into implementation- including Tech funding ask, Business case creation, supporting Jira work for demand intake process.
• Has a strong understanding of data to support opportunity identification support the working group meetings, partners with key stakeholders.
• Anticipate issues and risks and address them quickly, with an understanding of the critical path. Contemplate contingencies and develop strategies to manage risks,
• Collaborate with other enablers & teams ie Automation, Technology, Operation Transformation Program Office to drive Global and local re-engineering initiatives.
• Support TP PMO in managing project and program delivery teams and make course corrections as necessary.