Business Analyst

Req ID:

Skills & Experience

• 7-10 years’ experience as a Product Owner or Business Analyst with MicroSoft Teams SDK experience.
• Strong experience in the payments industry, with a strong focus on instant payments systems
• Deep understanding of payment processing, instant payments, and financial messaging standards.
• Knowledge of Salesforce products like Salesforce Sales Cloud, Service Cloud, or CPQ.
• Strong leadership and communication skills, with the ability to influence and collaborate with cross-functional teams.
• Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment.
• Familiarity with Agile and Scrum methodologies, including hands-on experience with tools like Jira or Confluence.
• Play a key role in shaping the future of instant payments, driving innovation in a rapidly evolving industry.
• Product Strategy & Vision
• Collaborate with the Product Manager to understand product requirements and define the ‘what’ during product development
• Define and communicate the vision for Salesforce solutions based on business objectives.
• Collaborate with stakeholders to understand requirements, pain points, and opportunities for improvement
• Be a passionate advocate of the product vision and act as the voice of the customer throughout the development cycle
• Backlog Management & Prioritization
• Manage prioritization of the product backlog to be continually aligned to business value
• Prepare & groom stories based on upcoming requirement or enhancement
• Gather and refine business requirements, translating them into user stories and acceptance criteria
• Ensure the product backlog is visible to stakeholders to ensure transparency
• Accept completed epics and stories according to the Definition of Done
• Give demo to business user and stake holders.
• Works with Technical Program Managers, Business Units, Salesforce Developers, designers, and internal customers to define the details behind the business requirements
• Facilitate communication between technical and non-technical teams to ensure alignment.
• Work closely with Salesforce architects and developers to define solutions that balance functionality and scalability
• Sprint Planning & Agile Execution
• Participate in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives
• Ensure timely delivery of features
• User Adoption & Training
• Acquire subject matter expertise and provide thought leadership in our products, customers and processes, to drive excellence in our services.
• Drive user engagement by facilitating training sessions and creating relevant documentation.
• Gather feedback from end-users and incorporate it into future product improvements
• Maintain requirement gathering details on Confluence page.
• Properly address technically challenges to the customer and should be able to understand requirement feasibility.
  

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