Business Analyst (Life Sciences)

The Business Analyst plays a key role in collaborating with stakeholders, gather information, analyse the workflows and prepare gap analysis/summary, make recommendations and come up with workflow metrics. Should be able to analyse datasets and build reports that help in making informed decisions. This role is also responsible to partner/support in User Acceptance Testing (UAT), documentation, and training.

Job Description

• Act as a liaison between business units (marketing, regulatory, R&D, etc.), IT team and vendors

• Partner with internal/external stakeholders to ensure alignment between teams

• Collaborate with stakeholders to gather requirement, perform analysis, develop Gap summary documents and quantify workflow metrics

• Draft Functional Specifications and collaborate with IT teams and share insights to translate business requirements into technical solutions

• Work with Business Process & Training Lead to coordinate and develop/document training materials

• Manage change control processes related to operations, including scope changes, process improvements, and system enhancements

• Support user engagement, training, and hypercare activities, during major system changes or process rollouts

• Collaborate with stakeholders to gather, validate, and prioritize business requirements for process or system enhancements

• Support User Acceptance Testing (UAT), documentation, and training

• Capture lessons learned post Go-Live and contribute to knowledge transfer activities and process documentation repositories

• Enhance process and tool adoption through continuous user involvement and iterative feedback-driven improvements

• Support system migration by gathering and validating business requirements, mapping legacy workflows to target systems, and ensuring data, process, and user alignment throughout the transition

• Analyze datasets and build report/dashboard to identify trends, patterns, and insights

• Conduct regular meetings and share periodic project status report to key holders

• Track and report document status, including periodic progress updates, and metrics on volume, turnaround time, and compliance

• Drive continuous improvement by analyzing workflow metrics, gathering stakeholder feedback, and recommending optimizations

Must have:

• A Bachelor’s/Master’s degree in life science / English

Nice to have: (Additional desired qualities)

• Minimum of 3 years’ experience supporting Publications Operations and record management, system (Veeva platform) support, and project coordination.

• Proactive and initiative-taking mindset

• Experience with UAT testing, issue tracking, and stakeholder communication.

• Proficiency in Excel, working with PowerBI dashboards or similar analytics tools is desirable.

• Strong troubleshooting, documentation, and communication skills.

• Ability to multitask and prioritize in a dynamic project environment

Competencies:

• Attention to Detail

• Strong Communication Skills

• Technical Troubleshooting

• Project Coordination

• Stakeholder Engagement

• Quality Assurance

• Analytical Thinking