Business Analyst - Helpdesk banking operation - Eximbill

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called ‘Mega Banks’ of Japan. MGS was established in the year 2020 as part of Mizuho’s long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Bank’s domestic and overseas offices and Mizuho’s group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS’s development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

What’s in it for you?

o    Immense exposure and learning

o    Excellent career growth

o    Company of highly passionate leaders and mentors

o    Ability to build things from scratch

Know more about MGS: -

https://www.mizuhogroup.com/asia-pacific/mizuho-global-services

Position: - Business Analyst

Job Location: - Ghansoli

Shifts: - Early morning shifts at 6am

Roles & Responsibilities:

1.       To support and response to Singapore user inquiry about below operation considering the banking business background.

2.       Trade operation following the standard work flows and Exim bills.

3.       Create or enhance user operation guide, FAQ for common inquiries from the users.

4.       Communicate with related Head Office business analysts about necessary inquires for enhancing standard workflows and operations.

5.       Communicate with related Head Office & Singapore IT developers about necessary inquires especially relating to system incidents.

6.       Maintain standard workflow document of GCBS systems

7.       Study backlog items and plan for necessary enhancements considering priority of the business.

8.       Willing to travel for short business trips to Asia-Pacific offices (especially Singapore) when required

Skill Sets Required:

         Expertise in loan, guarantee, credit limit, and trade finance operation.

         Business-level proficiency in English (verbal & written) is mandatory as the staff is expected to read & understand documents as well as respond and communicate with all levels within the organization (project members, Head Office teams including management in Tokyo.

         Knowledge of Exim bills system is preferred.

         Understanding of Banking product life cycles and the downstream requirements of transaction and financial data

         User Training, UAT and Quality Assurance Support Proficiency with Microsoft Office Suite of tools

         Good Experience of Business Process Management

 Qualification: Graduate preferably Engineering and / or technical background.

Experience: At least 3 + years of experience as Business Analyst & Banking operations helpdesk support and intimate knowledge of banking systems infrastructure. 3+ yrs exp Trade operation following the standard work flows and Exim bills system application

Address:-

Mizuho Global Services India Pvt. Ltd.

11th Floor, Q2 Building Aurum Q Park,Gen 4/1,

Ttc,Thane Belapur Road ,MIDC Industrial Area,

Ghansoli, Navi Mumbai- 400710.