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Bill Gosling
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Business Analyst, CSA

Business Analyst, CSA

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Bill Gosling

3 - 8 years

3 - 7 Lacs

bengaluru

Posted:1 month ago| Platform:

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Skills Required

bpo project management data analysis business improvement kpi back office customer service customer care business analysis analysis transition customer support csa operations stakeholder management compliance customer handling communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Champion the development and identification of opportunities for business improvement and efficiencies based on the IIBA Business Analysis Book of Knowledge (BABOK) and the Analytics Framework Tools/Techniques/Methodology to identify business needs that align with business objectives, and the corporate vision
Facilitate Business Process design, re-engineering mapping, gap analysis, audit evaluation, and automation of complex data structures using BPMN 2.0 standard for ISO 18295 and ISO 27001 compliance
Liaison among stakeholders (e.g. operations, human resources, finance etc.) in order to understand the structure, policies, and operations of the organization, and to determine business requirements at a strategic, operational and tactical level
Elicit business, solution and transition requirements and proactively seek clarification of requirements, articulate the need for change, facilitate and manage direction for process, people and data analysis
Analyze client organizations industry and competitive position providing input into Business Strategies for applications of new technologies through research from various sources e.g. google, financial sources, Gartner etc.
Create and present reports / KPI/Solution overview to all levels of the organization
Set up and maintain the Process Requirements Matrices
Work with stakeholders and other team members to define metrics and performance goals for the application
Assist in translating requirements into use cases and expected results for product, performance, and user acceptance testing Requirements
Champion company core values and other company programs
Other duties as assigned

Education

Completed Post-Secondary education in a related field

Preferably a University Degree and/or Technical or Business Degree

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Bill Gosling

Customer Service Outsourcing

Winnipeg

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Business Analyst, CSA