Business Analyst

Job Description

Back Job Description Knowledge of the billing and receivables ecosystem and world Good knowledge of procure-to-pay platforms, SAP Ariba, SAP Fieldglass, Coupa, Ivalua. Ability to prioritize, and accomplish multiple tasks, directly or indirectly related to deliverables, in a fast-paced atmosphere with minimal supervision. Team oriented who can work effectively at all levels of an organization with the ability to build bridges with technical & non-technical teams and influence others to move toward consensus. Strong hands-on technical skills, an analytical problem-solving mindset, ability to deal with ambiguity, delivery focus and client-orientation are all critical Candidate must have experience working in a SAFE Agile environment but also must adapt to a waterfall environment whenever required. Candidate will assume a leading role in performing and overseeing the multi-functional tasks associated with these objectives and will work closely with colleagues and other business stakeholders. Highly self-motivated and self-directed with a strong attention to detail. Must possess the ability to prioritize and organize one’s own workload to meet tight deadlines. Requirements Represent Bell Business Markets Customer Service on system and process improvement initiatives. This opening will specifically be for the billing and receivables organization. Optimize delivery processes through the deal life cycle (ordering to delivery to billing) Be responsible for gathering and documenting business and system requirements, current and proposed process mappings, and ensuring that the solutions resulting from the development effort will meet these requirements Ability to write user stories, and to participate in the delivery of projects in a Safe- Agile environment. Act as a Product owner (SAFE Methodology) if required Recommend changes to established methods, propose alternative and new solutions to improve operational efficiency Liaise with SMEs to define solutions that meet users requirements and are technically appropriate Ensure detailed documentation of business requirements / Define and document operational methods The role also involves driving the user acceptance testing process, including preparation of acceptance criteria, review of the test plans and scenarios, review of test results as well as taking responsibility for end-to-end testing. The Business Analyst may also execute test cases and directly ensures system integrity. Support Trainers and provide information to help build the training strategy Deliver a change management strategy (ADKAR or other) Support users during project normalization. Business Analyst certification and/or a university/college graduate with a business, marketing or telecommunications degree. What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities. A supportive and inclusive work environment Show more Show less