At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. In regulatory risk compliance at PwC, you will focus on confirming adherence to regulatory requirements and mitigating risks for clients. You will provide guidance on compliance strategies and help clients navigate complex regulatory landscapes.
Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.Examples Of The Skills, Knowledge, And Experiences You Need To Lead And Deliver Value At This Level Include But Are Not Limited To:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
BRIEF COMPANY DESCRIPTION
At PwC, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose—for our clients, our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC.PwC's high-performance culture is based on passion for excellence with focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firm's philosophy is a simple construct: We care for our people.Globally PwC is ranked as the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, career coaching and learning & development makes our firm one of the best places to work, learn and excel.
Apply to us if you believe PwC is the place to be. Now and in the future!
JOB OVERVIEW:
HCP Engagement Managed Services – Associate / Experienced Associate
Preferred Title:
HCP Onboarding Specialist
Education/Certifications:
A graduate with relevant experience in life sciences, healthcare operations, compliance, or consulting is preferred.
Roles and Responsibilities, generally:
Handles administrative coordination for HCP engagements, including data entry, portal onboarding support, debarment and exclusion screening, HCP tiering, and COI documentation completeness checks. Works closely with internal teams to confirm timely, accurate, and compliant onboarding of HCPs, escalating exceptions as needed and maintaining readiness for engagement.
Responsibilities May Include, But Are Not Limited To:
- Onboarding:
- Initiate HCP/expert profile creation as necessary in Reltio or similar master data management system, confirming all required data fields are complete and accurate
- Support HCPs through portal onboarding via email and outreach, assisting with registration, profile setup, and troubleshooting
- Compliance:
- Perform due diligence activities including Conflict of Interest (COI) reviews, license verification checks and debarment/exclusion screening per compliance requirements
- Determine consent requirements following predefined criteria; confirms if consent is captured and record consent status accordingly
- Tiering & Escalation:
- Conduct Fair Market Value (FMV) tiering tasks in Interactions Hub (iHub), confirming alignment to defined parameters
- Escalate issues, exception requests, or anomalies to the appropriate client team members for resolution
- Inform the team of travel or FMV exception requests to trigger review in the system of record and document outcomes
- Documentation & Coordination:
- Document exceptions and maintain thorough records for audit readiness and transparency reporting
- Collaborate with business owners, compliance, and legal teams to confirm onboarding consistency and issue resolution
Other:
- Support continuous improvement initiatives, automation adoption, and onboarding tool enhancements
- Meet turnaround expectations and proactively communicate issues, risks, or process bottlenecks
- Perform any other duties that naturally align with this role’s scope
Skills:
- 2–5 years of experience in HCP engagement operations, compliance, or medical affairs support
- Working knowledge of Reltio, Veeva, Interactions Hub, or similar CRM/ HCP engagement systems
- Familiarity with fair market value tiering, COI management, license verification and debarment/exclusion screening processes
- High attention to detail, data accuracy, and ability to manage multiple onboarding cases simultaneously
- Excellent written and verbal communication with internal teams and external HCPs
- Strong organizational and time management skills with a focus on throughput and compliance
- Team-oriented, adaptable, and able to thrive in a fast-paced, dynamic environment
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