Branch Manager

Role & responsibilities

Sales & Target Achievement:

• Achieve branch targets for personal loan sourcing and disbursements.
  
• Own end-to-end sales strategy and execution to grow loan volumes profitably.
  

DSA Channel Management:

• Recruit, onboard, and manage DSA channel partners (connectors, agents).
  
• Organize regular training, performance reviews, and incentive programs for channel partners.
  
• Act as the main point of contact for all channel partner communication and support.
  

Team Leadership & Development:

• Lead, motivate, and manage the branch sales team.
  
• Conduct coaching sessions, set individual targets, and drive team productivity.
  

Branch Operations & Reporting:

• Monitor branch KPIs: lead conversion, loan pipeline, login-to-disbursement ratios, and collection quality.
  
• Prepare regular MIS reports and forecast updates for senior management.
  

Business Expansion & Market Engagement:

• Conduct market research, competitor analysis, and local outreach to maximize customer acquisition.
  
• Build relationships with local businesses, corporates, and referral partners to generate new leads.
  

Compliance & Quality Control:

• Ensure adherence to company policies, RBI/NBFC compliance standards, and KYC guidelines.
  
• Monitor portfolio performance and apply corrective actions to contain delinquency and risk.

Preferred candidate profile

Education:

• Graduate in any discipline (mandatory).
  
• MBA/PGDM (Sales, Marketing, Finance) is a strong plus.
  

Experience:

• 2+ years in personal loan sales, preferably in NBFCs or banks, with focus on DSA channel sales.
  
• Proven team handling experience with a track record of achieving targets.
  

Skills & Competencies:

• Strong DSA channel management capability and network cultivation.
  
• Excellent leadership, communication, negotiation, and relationship-building skills.
  
• Ability to work in a target-driven, field-oriented environment.
  
• Proficiency with CRM tools, MIS reporting, and sales analytics.