Branch Head - Operations and Business Development

Department:

Experience:

About the Role

Branch Head

Client Servicing & Retention

• Build and maintain strong relationships with existing clients to ensure high satisfaction and repeat business.
• Serve as the primary escalation point for client issues and ensure timely resolution.
• Regularly review service delivery standards and identify areas for improvement.

Operations Management

• Oversee daily branch operations to ensure efficiency, compliance, and quality control.
• Lead, mentor, and motivate cross-functional teams to achieve operational KPIs.
• Optimize processes, resources, and workflows to maximize productivity and profitability.
• Ensure adherence to company policies, procedures, and regulatory requirements.

Business Development

• Identify, pursue, and close new business opportunities within the region.
• Develop and implement local sales strategies to expand market share.
• Collaborate with senior leadership to define growth goals and revenue targets.
• Represent the organization at client meetings, industry events, and networking forums.

Key Requirements

• Graduate/Postgraduate degree in Business, Management, or related field.
• 8–12 years of experience in 

  Operations, Client Servicing, or Business Development

  , preferably in a service-based or B2B industry.
• Proven experience in branch or regional leadership with P&L responsibility.
• Strong communication, negotiation, and relationship-building skills.
• Ability to lead diverse teams and work in a fast-paced environment.

What We Offer

• Competitive compensation with performance-based incentives.
• Leadership opportunity with significant autonomy and decision-making authority.
• Dynamic work environment with growth potential and professional development.

If you’re an energetic leader with a passion for operations and business growth, we’d love to connect with you!