123 Bpo Training Jobs - Page 4

Hi There Hiring Customer Support For International / Domestic BPO Immidiate Joining Need Candidates Good In English Communication Skills Rotational Shifts Work From Office Call / WhatsApp @ 9779924404 For Interview Mohali & Chandigarh Location Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Career Growth PG available nearby In House Cafeteria Subsidised Meals

**Multiple Openings for a leading bpo** Job Location: Mohali Job Role: Process Trainer(Domestic process) Roles and Responsibilities: Conduct new hire training classes and ensuring systematic Training Cycle Conduct retraining, cross training and up training classes Efficiency required for completion of all required forms and reports within the time frame allocated Maintain and update all training material Should possess a complete knowledge and understanding of products and quality guidelines for all clients programs Support and monitor new trainees during the OJT (On the Job Training) period Timely & constructive feedback and counselling of the trainees. Ability to use Overhead Projectors, Slide Projectors, White Boards, Chalk Boards and Flip Charts, multi- media. Ability to prepare and use Visual Aids. Ability to carry out training using appropriate language, behavior in relation to matters of equality. Ability to objectively assess learner progress Desired Candidate Profile: Training resources should have at least 1.5 year of work experience in delivering process training in BPO Should have Excellent communication skills Should be comfortable working in rotational shifts&Offs Should know throughput, certification,TNA,TNI & training related terms Prefrenece to an immediate joiner Good presentation skills Basic Requirement: Graduate (Any Discipline) Proficiency in Marathi or Gujarati (Any)) Language (Read, Write, Speak) is a must. 2 Years minimum experience in BPO Qualifications and Education Requirements Graduation (Any Discipline) Preferred candidate profile Training resources should have at least 2 year of work experience in delivering process training in BPO Working for Telecom domain is add an advantage Should have Excellent communication skills Should be comfortable working in rotational shifts Should know throughput, certification & training related terms Should be an immediate joiner Good presentation skills Interested, share profile with ctc,exptd ctc,notice period details on hr@onpointcorporateservices.com or call 9711140010

Managing NHT batches till their OJT completion • Conducting TNIs, Refreshers, PKTs and driving learning completion • Self-login and processing customer interactions • Conduct quality audits and provide feedback to advisors • Maintain process update Required Candidate profile Job Location: Mumbai, Bhayandar Shifts: Rotational Day Shifts Workdays: 6 days Education: Minimum HSC/ Graduate Experience: Minimum 1 year as a Trainer Conducting TNIs, Refreshers, PKTs and

In these roles, you will be responsible for: Conducting/managing industry, process, compliance and refreshers programs (as applicable). Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars. Developing/managing content (SOPs and training materials) as per NTT/client standards. Evaluating impact to business by measuring training effectiveness (feedback on training, performance during training and on the job performance). Reporting training progress and training dashboards to management. Participating in client presentations and demonstrating training capabilities. Requirements for this role include: Overall 6+ year(s) of experience in BPO/International Banking Domain/Training. 3+ year(s) of experience in the International Banking industry that required an understanding of basic banking concepts 2+ years(s) of experience in conducting new hire, refresher and compliance training for team members in International Banking Domain. Work shifts for this position will be scheduled between Monday-Friday (IST): Shift 1: 2 PM to 12 AM Shift 2: 6 PM to 3 AM. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement. Milki Bisht| Sr. Recruiter India Business | NLB Services Pvt Ltd |+91 9151206474 Email id milki.bisht@nlbtech.in

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested candidates can share their profile to below mentioned mail ID. seema.madhavi@sagilityhealth.com Contact No:8639685017 Thanks & Regards, TA Team Sagility

A leading provider of Business Process Management (BPM) and IT solutions Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook) Job Location: Mumbai, Bhayandar Shifts: Rotational Day Shifts Workdays: 6 days Required Candidate profile RAG analysis Conducting TNIs, Refreshers, PKTs and driving learning completion Minimum 1 year as a Trainer. Any queries/yash@peshrgmail.com/7387026701

Looking for 4+ years of experience in International Voice process(Customer Service) Must have Trainer exp on papers Location- Bangalore WFO| Rotational Shifts Any Graduate CTC- 9 LPA(62K in hand) Immediate joiners only Contact- 8529474615 Radhika

Responsibilities Develop, implement, and manage training programs for back office staff. Facilitate training sessions, workshops, and hands-on learning experiences. Analyze training needs and collaborate with management to tailor training solutions. Produce and update training materials, guides, and manuals. Measure the effectiveness of training programs and adjust as needed. Work collaboratively with team leaders to ensure alignment with operational objectives. Prepare reports on training outcomes and employee progress. Keep abreast of industry developments and best practices in back office operations and training. Requirements High School diploma or equivalent; Bachelor's degree in Business or related field is preferred. A minimum of 3 years experience in back office operations or training roles. Strong knowledge of back office processes and performance metrics. Excellent verbal and written communication skills. Proven ability to engage, inspire, and motivate trainees. Proficiency in Microsoft Office Suite and relevant training software. Strong analytical and problem-solving skills. Ability to adapt training techniques to cater to different learning styles. Experience in conducting assessments and providing constructive feedback.

Soft Skills Trainer- BPO Location: Kharadi, Pune And Noida Salary: Up to 7 LPA Conduct soft skills training sessions for new hires and existing staff Design and deliver training modules on communication, customer handling Maintain training reports Required Candidate profile Qualification: Graduate Experience: 5 years total (min. 2 years as trainer on Paper in BPO) Excellent Communications skills. Immediate Joiners Preferred. Contact @7696495267 hr.skyway603@gmail.com

Should be accountable for training new hires till completing the certificate program Need to be updated with the Process updates ,quality parameters & System enhancement To be able to coach new hires & existing staff & monitor their progress Required Candidate profile Work Experience of minimum 1 yr as training manager in Life Insurance Graduation must Proactive & committed to deliver results Call HR Ramana - 9550760771

Roles and Responsibilities Design and deliver training programs for process trainers, focusing on Marathi and Gujarati languages. Develop and maintain high-quality training materials, including presentations, manuals, and online resources. Collaborate with subject matter experts to create engaging and interactive learning experiences. Evaluate the effectiveness of training programs through feedback mechanisms. Conduct needs analysis to identify skill gaps and develop targeted training solutions. Desired Candidate Profile 2-7 years of experience in BPO industry or related field (process training). Strong knowledge of Marathi/Gujarati language (written & spoken). Experience in designing OJT/TTT/Classroom Training/Online Training/Product Training/Customer Service Training/Voice Process/BPO Process/BPO Domestic. Also you can share the resume on this mail id : lovisha.ahluwalia@teleperformancedibs.com

Greetings we are looking for Process Trainer- International Customer Care in Pune, *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Process Trainer - International Customer Care(Voice) Job location - Pune Qualification *Overall 4+ years of experience *1 year + Process Training Experience Salary - Upto 8Lpa Working days -5 (Rotational Shifts) To get your Telephonic interviews Scheduled Kindly call/ Whatsaap :"Process Trainer" call or wats app for details. * Honey 8871997083 * Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards, Prajit Grover H.R Team KVC CONSULTANTS LTD.

Greetings we are looking for Process Trainer- International Customer Care in Pune, *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Process Trainer - International Customer Care(Voice) Job location - Pune Qualification *Overall 4+ years of experience *1 year + Process Training Experience Salary - Upto 8Lpa Working days -5 (Rotational Shifts) To get your Telephonic interviews Scheduled Kindly call/ Whatsaap :"Process Trainer" call or wats app for details. * Honey 8871997083 * Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards, Prajit Grover H.R Team KVC CONSULTANTS LTD.

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested Candidates can share your updated CV to : anitha.c@sagilityhealth.com Regards, TA Team Sagility

Roles and Responsibilities Responsibility Statements Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts "train the trainers" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other trainers and assigns tasks. Performs other duties as assigned Complies with all policies and standards Business Expertise Understanding of how best teams integrate and work together to achieve company goals.. Impact Impacts own team and other teams when work activities are closely aligned. Suggests improvements to existing processes and solutions to improve efficiencies. Leadership Serves as a team leader and may allocate work. Provides subject matter guidance to junior team members. Problem Solving Ability to problem solve and provide the best outcome for clients and end users. Interpersonal Skills Exchanges ideas and information effectively. Uses tact and diplomacy when communicating. Note: Please bring 2 copies of resume. Contact Person : Sowmya /8125696652 Email: sowmya.dasari@conduent.com Location: ITPL Tech Park Whitefield

Greetings from Ienergizer We are actively looking for an experienced Process Trainer to join our dynamic Training Team at iEnergizer Interested candidates can send your updated CV to : vanshika.kakkar@ienergizer.com or connect via call at 9289640609 Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Salary upto 40K 6 Days environment Work From Office Interested candidates can send your updated CV to: vanshika.kakkar@ienergizer.com or connect via call at 9289640609 Interested candidates can also come for the F2F interview at the below address and meet me directly. Hard Copy of Resume and Aadhar Card is compulsory for entry purpose (Mention HR VANSHIKA KAKKAR on the top of your resume to get your interview scheduled easily) Location : iEnergizer - Noida Sector 60 A-37, Sector - 60 Noida, Gate number 2 Looking forward to welcoming passionate trainers to our team. Warm regards, Vanshika Kakkar Team Leader - HR

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com(7042379178)

Key Responsibilities: Training Delivery & Facilitation: Conduct new hire training (NHT) and ongoing refresher training for sales agents in the donation process. Develop and deliver engaging, interactive, and practical training sessions that improve agents' communication, persuasion, and sales skills. Train agents on handling objections, and building trust with potential donors. Ensure training aligns with business objectives, sales targets, and compliance guidelines. Conduct role-plays, mock calls, and live call assessments to enhance agent confidence and performance. Reporting & Continuous Improvement: Track training effectiveness through KPIs such as sales performance, retention, and quality scores. Provide regular reports and feedback to management on training outcomes and agent readiness. Qualifications & Requirements: Experience: 1 + years of training experience in BPO sales, or telesales. Sales Expertise: Strong understanding of sales techniques, and call handling. Communication Skills: Excellent verbal, written, and interpersonal skills. Training & Coaching: Experience in classroom training, coaching, and performance monitoring. Tech Savvy: Comfortable with CRM software, call monitoring tools, and reporting dashboards. If Interested Call / Whatsapp - HR Anjali 9699666772 Drop your Resume - anjali.siddhu@ketto.org

Greetings, Great opportunity to be a part of Ienergizer as a process trainer . Requirements :- Overall, 3 years Experience in Call Centre /other industries with 1 Years Experience as Trainer. Graduation is must. BPO experience. Customer Service experience. Roles & Responsibilities :- Advanced Communication Skills: Ability to train agents on handling sensitive and complex issues, including de-escalation techniques. Emotional Intelligence: Training agents to recognize and manage their emotions and those of customers. Crisis Management Training: Educating agents on managing critical situations calmly and effectively. Scenario-Based Training: Using real-world scenarios and role-playing to prepare agents for high-stress interactions. Presentation Skills: Engaging and effective delivery of training materials. Knowledge of Training Methods: Understanding of adult learning principles and various training techniques. Patience and Empathy: Ability to support and guide learners at different levels. Analytical Skills: Assessing training effectiveness and identifying areas for improvement. For more information contact the below mentioned. Vinay - 9910155221 pradeep.gaur3@ienergizer.com Warm Regards, Talent Acquisition Team Ienergizer

A leading provider of Business Process Management (BPM) and IT solutions Job Location: Mumbai, Bhayandar Shifts: Rotational Day Shifts Workdays: 6 days Required Candidate profile Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)RAG analysis Conducting TNIs, Refreshers, PKTs and driving learning completion Minimum 1 year as a Trainer

Role & responsibilities The Opportunity For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction. In these roles, you will be responsible for: • Conducting/managing industry, process, compliance and refreshers programs (as applicable). • Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars. • Evaluating impact to business by measuring training effectiveness (feedback on training, performance during training and on the job performance). • Reporting training progress and training dashboards to management. • Participating in client presentations and demonstrating training capabilities. Requirements for this role include: • Overall 6+ year(s) of experience in BPO/International Banking Domain/Training. • 3+ year(s) of experience in the International Banking industry that required an understanding of basic banking concepts • 2+ years(s) of experience in conducting new hire, refresher and compliance training for team members in International Banking Domain. Work shifts for this position will be scheduled between Monday-Friday (IST): • Shift 1: 2 PM to 12 AM • Shift 2: 6 PM to 3 AM. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement. For further queries contact on 7678666623

Must have 2+years experience as a process trainer for a Travel BPO, conducted New Hire training on grammar and voice, and accent. Strong hands-on knowledge of GDS tools, especially Amadeus, Must be comfy working in 24*7 rotational shifts. Required Candidate profile Provide comm. , soft skills, voice and accent training,Maintain training MIS and reports, Collaborate with QA and Operations Develop training content, SOPs,assessments based on process requirements.

"NTT DATA- Hiring for BPO Process Trainers' (preferring resources with International Banking Training domain)- Looking for Immediate Joiners " Work Location- Noida Sec 144 Work Mode- Work from Office In these roles, you will be responsible for: Conducting/managing industry, process, compliance and refresher training and internal certification programs (as applicable). Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars. Developing/managing content (SOPs and training materials) as per NTT/client standards. Evaluating impact to business by measuring training effectiveness (feedback on training, performance during training and on the job performance). Reporting training progress and training dashboards to management. Requirements for this role include: Should be a Graduate. Overall 6+ year(s) of experience in BPO. 3+ year(s) of experience in Process Training conducting new hire, refresher, and compliance training. Experience in International Banking is good to have/preferred. Work shifts for this position will be scheduled between Monday-Friday (IST): Shift 1: 2 PM to 12 AM Shift 2: 6 PM to 3 AM. The shift timings can be changed as per client requirements. Trainers may need to travel to Manila for Training certification, hence Passport is mandatory.

Urgent hiring for Process Trainer role at IEnergizer Noida!!! Click Here to Apply 9711881552 Designation: Process Trainer/Sr. Process Trainer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Job Location - Noida Sec 60. Salary 45K Work From Office Interested candidates are requested to connect on below mentioned contact no. HR SHOBHA - 9711881552 We are looking for immediate joiners!!!

Experience: Minimum 3 years in training or quality analysis, preferably in the financial services or debt collection domain.Certification: DRA Certificate (added advantage).Key Responsibilities:Training Responsibilities:Training Program Development:- Design and deliver comprehensive training programs for debt collection agents, including onboarding and refresher training.- Develop training materials, modules, and SOPs to enhance agent performance and compliance.Skill Enhancement:- Provide training on negotiation skills, customer interaction techniques, and product knowledge.- Conduct soft skills training to improve communication, empathy, and problem-solving capabilities.Compliance and Regulatory Training:- Train agents on regulatory guidelines, compliance requirements, and company policies.- Ensure agents are equipped to handle sensitive customer situations ethically and professionally.Evaluation and Feedback:- Conduct assessments and quizzes to evaluate training effectiveness.- Provide constructive feedback to agents and track their progress post-training. Quality Analysis Responsibilities:Monitoring and Evaluation:- Regularly monitor and evaluate agent calls to ensure adherence to quality and compliance standards.- Identify areas of improvement in agent performance, communication, and customer handling.Reporting and Feedback:- Prepare quality scorecards and reports for management.- Provide individual feedback to agents on their performance and areas requiring improvement.Process Improvement: - Identify recurring issues in calls or workflows and recommend process improvements.- Work closely with team leaders to ensure quality standards are upheld across teams.Audits and Compliance Checks:- Conduct periodic audits of agent interactions (voice and digital) to ensure compliance with company policies.- Highlight any deviations or non-compliance issues to the management.Key Skills and Requirements:Experience: Minimum 3 years in training or quality analysis, preferably in the debt collection or financial services industry. Technical Skills:.- Familiarity with CRM systems and call monitoring tools.- Proficiency in Excel for reporting and analysis.Training Skills:- Strong ability to design and deliver engaging training programs.- Excellent presentation and communication skills.Quality Analysis Skills:- Detail-oriented with a keen ability to identify issues in agent performance.- Analytical mindset to evaluate call metrics and provide actionable insights.- Work Ethic: Proactive, organized, and goal-oriented.