264 Bpo Training Jobs - Page 4

Job Title: Trainer Contact Centre (US Collections) Location: Pune (Magarpatta City) Work from Office Experience: 78 years in US Voice Collections Training Shift: Flexible (Day/Night) Notice Period: Immediate to 30 days About the Role We are hiring an experienced Contact Centre Trainer (US Collections) to deliver voice process, compliance, and collections training for our US-based client process. The ideal candidate will have strong hands-on experience in voice-based US collections (inbound/outbound) , knowledge of US collection laws (FDCPA, FCRA, GLBA, TCPA, ECOA, ADA, EFTA, UDAAP, SCRA, state laws) , and a proven track record of conducting classroom training, call coaching, and compliance t...

Roles and Responsibilities Design and deliver training programs for outbound sales teams to improve product knowledge, process efficiency, and customer handling skills. Develop customized training materials, including presentations, videos, and manuals to meet specific business requirements. Conduct regular coaching sessions with team members to ensure effective implementation of new processes and products. Collaborate with subject matter experts to create engaging learning experiences that drive behavioral change among trainees. Analyze feedback from trainees to identify areas for improvement in the training program. Desired Candidate Profile 2-7 years of experience in BPO Training or Sales...

Candidate should be working as a Manager on papers in Training for an International Voice process. Shift - Rotational Sifts Work Location - Pune / Gurgaon Immediate Joiners OR Max 45 days notice period candidates can apply Required Candidate profile Call HR Manager Reejo @ 9886360719 for more details.

Job description Role & responsibilities Develop programs and curriculum for the employee of the organization for orientation and in-job training Analyze the effectiveness of training and workshops to the employees and develop appropriate modification if needed Collaborate with the companys management to identify training needs and schedule appropriate training sessions for employees Develop systems to monitor and ensure employees are performing their responsibilities according to the training Ensure the compliance of the companys employees to cooperate with standards and procedures during training sessions Provide support and mentoring for new employees while conducting an evaluation and ide...

Deliver New hire, up-skill or continuous education training courses Min 1 years experience as V&A Trainer / Communication trainer (International BPO) on papers Excellent communication skills Should have V&A training exp Flexible with US Shifts Required Candidate profile Should be comfortable taking calls and monitoring Should have V&A training exp New hire training Class room training Exp on Throughput, TNI ,TNA ,FPA , Mock calls Prefer Immediate joiner

- Conduct process & quality training - Assess trainee performance - Drive quality improvements - Ensure compliance & standards - Strong communication skills required

2+ years of Trainer experience is a must. Good Communication in English/ Telugu is a must Day Shift 6 days working Chennai, Kandhanchavadi location (OMR Road) Call 7200550458, 9361349589, 7092982513

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/...

Role & responsibilities developing, delivering, and evaluating training programs to ensure customer service representatives have the skills and knowledge to meet business objectives Conducting training sessions: This involves facilitating classroom-style seminars, delivering training demonstrations, and organizing role-playing exercises to engage trainees. Utilizing various training methods: Call center trainers employ a range of techniques to cater to different learning styles and needs. Scheduling and coordinating training: They manage the logistics of training, including scheduling sessions and ensuring all necessary resources are available. Assessing training effectiveness: Evaluating tr...

Process Trainer (BPO – E-commerce pref) Exp: 3+ yrs in BPO with min. 1 yr as Process Trainer (CS/Domestic BPO) Conduct new hire & refresher trainings, design content, and work with Quality/Ops for process improvements. knowledge on Fraud Risk Mngt Required Candidate profile Skills: Excellent English & Hindi communication, strong presentation, facilitation, and content creation abilities. Graduate (UGC recognized) | 6 days working (1 rotational off)

Team Lead Process- Trainer- International Voice only Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience - VOICE only Shift- US

Key Resp- 5+Yr in int BPO/GCC(Healthcare/Finance) Deliver onboarding and brefresher training programs. Conduct soft-skill workshops, compliance training. Coach underperforming agents using QA Feedback & Mock Sessions. Collaborate with Quality Team

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/...

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/...

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/...

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/...

Key Responsibilities: Design and deliver training modules for new hires & tenured employees (focus: customer experience, communication & process excellence). Manage end-to-end training batches , ensuring timely delivery and measurable outcomes. Oversee vendor-led training programs , monitor quality, and ensure compliance with internal standards. Develop presentations, handbooks, and e-learning content tailored to business needs. Measure training effectiveness using feedback, assessments, and business KPIs . Collaborate with operations, quality, and process teams to identify training needs and performance gaps. Facilitate soft skills sessions to enhance customer interaction capabilities. Main...

Job Description IGT Solutions is hiring an enthusiastic and experienced Process Trainer to join our dynamic team supporting International Travel operations in a contact center environment. The ideal candidate will be responsible for delivering impactful training programs, improving team performance, and ensuring a seamless learning experience that aligns with business goals. Roles & Responsibilities Deliver and manage end-to-end training programs for new hires and existing staff. Evaluate training effectiveness and provide regular feedback and improvement plans. Conduct floor support, performance coaching, and mentoring sessions. Collaborate with Operations to share training reports/MIS and ...

Role & Responsibilities Help design and develop relevant and engaging training materials, and instructional guides. Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises. Conduct training needs assessments by collaborating with managers and employees. Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps. Program/Training Plan Implementation. Deliver training programs, ensuring they are aligned with company goals and objectives. Facilitate in-person and virtual training sessions and workshops. Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on them...

Responsibilities: * Conduct new hire & refresher training *Develop training programs & Ensure effective communication skills * Collaborate with Ops & quality team on training needs *Develop SOPs, assess performance, and improve process knowledge.

Responsibilities: To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated a...

Team Lead Process- Trainer- International Voice only Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only- VOICE Shift- US

Role & responsibilities Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires' & Production Staff Preferred candidate profile Any Graduate Minimum 1-3 year Experience as a BPO Process Trainer. Sales Training Experience is a plus. Only Imme...

Position- Senior Trainer Sales Budget - Up to 12 LPA Experience - Minimum 4-5 yrs as trainer -International B2B/B2C sales experience is mandatory -International BPO experience required.

Role - PROCESS TRAINER ( INTERNATIONAL VOICE) EXP-2 to 8 Yrs Location- Bangalore Qualification- Degree is must shift- US shift contact- shrinidhi 8951638495 or shrinidhiizeemanpower@gmail.com