Process Trainer-Bpo

Teleperformance (TP)

1 - 6 years

3 - 5 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

bpo training training customer service training process training ttt tna call center training ojt tni product training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Ensure successful execution of training needs
Measure program training effectiveness
Responsible for on-going observations of direct reports, providing guidance, mentoring and support
on performance improvement of the candidate.
Send reports/MIS to the Operations team on the progress/pending status of activities
Review content at regular intervals to ensure all updates are incorporated
Participate in Internal & External Calibrations
Conduct refresher trainings based on TNI
Manage Knowledge Check for New Hires' & Production Staff

Preferred candidate profile

Any Graduate
Minimum 1-3 year Experience as a BPO Process Trainer.
Sales Training Experience is a plus.
Only Immediate Joiner Considered
Perks and benefits
PF, ESI, Day Shifts

Contact- 8114915564, lipika.palo@teleperformancedibs.com

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