202 Bpo Training Jobs - Page 3

Designation -Process trainer for domestic process. Job Description Scheduling and conducting training sessions on various call center topics to prepare and support new employees. Training experienced employees on new or updated call center procedures to improve their performance. Observing the daily operations of call center employees and identifying any areas of improvement. Liaising with team leaders and managers to conduct on-the-job coaching. Measuring the effectiveness of training sessions and preparing individual or team progress reports. Creating and managing the training budget. Ensuring employees keep up their productivity and maintain high levels of customer satisfaction. Requireme...

We have an exciting opportunity for a Sales Trainer at a leading real estate company based in Navi Mumbai - Belapur. As a Sales Trainer, you will be responsible for delivering product and process training to new hires and existing employees, both virtually and on-site. The ideal candidate should have a minimum of 5 years of experience in the real estate industry. Key Responsibilities: - Conduct product and process training sessions for employees at various locations. - Create engaging training content such as presentations, guides, and resources. - Maintain training data accurately and generate reports. - Administer tests, mock sessions, and On-the-Job Training (OJT) evaluations. - Facilitat...

Roles and Responsibilities To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have outbound or inbound trainer experience Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to...

We are seeking an experienced Trainer with a strong background in US Healthcare processes and contact center operations. The ideal candidate will be responsible for delivering high-impact training programs to new hires and existing employees, ensuring readiness for client interactions and operational excellence. Key Responsibilities: Deliver training sessions on US Healthcare processes including Claims, billing, eligibility, and customer service protocols. Facilitate onboarding and nesting programs for new hires in a contact center setup. Collaborate with operations, quality, and client teams to ensure training alignment with business goals. Conduct refresher and upskilling sessions for exis...

Looking for trainer Profile Should have BPO Experience minimum 1 year of on papers experience of Trainer Should have sales experience Salary :-Upto 6LPA Depending on last drawn Good communications skills required

About the Job The Product Trainer is responsible for delivering process training content to the new hires using different learning platforms to increase learners' engagement, knowledge, skills, and efficiency. As Product Trainer, You Will Training/Abay Management: Define any barriers and execute batches in line with the given metrics and deadlines Maintain a repository of recommended answers Assist in creating training material Prepare worksheets and other job aids for associates' reference Coach trainees and agents in language and sales techniques and strategies Create content for stakeholders/clients Conduct training sessions for associates Conduct Sale driver analysis from a Sales and sof...

Job Title: Training/Quality Analyst Department Name: Training & Quality Experience required: 2-3 Years (BPO Training & Quality) Minimum Qualification: Graduate Location: Gurgaon Job Summary: We are looking for a dynamic Trainer & Quality Analyst to join our team. This position requires someone with excellent communication, people skills, and a strong eye for detail. The candidate will be responsible for training new and existing agents and performing call quality audits to ensure compliance with internal standards. Training Responsibilities: Conduct onboarding and process training for new hires. Deliver refresher sessions based on process updates, errors, and business needs. Follow the desig...

Learning Experience Leader As a trainer it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counselors on-site, resiliency programming, and other wellness initiatives, exposure to graphic and disturbing content is unavoidable. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing. TaskUs reserves the right to reassign trainers in content moderation to other TaskUs projects based on staffing needs, employee performance, and other conside...

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understa...

Key Responsibilities: Conduct new hire training for voice processes (inbound/outbound). Deliver refresher training, upskilling, and process updates to existing employees. Prepare training content, scripts, mock call scenarios, and assessments. Monitor and evaluate training effectiveness using assessments, call audits, and feedback. Coordinate with Quality and Operations teams to identify and address performance gaps. Maintain detailed records of attendance, performance, and training outcomes. Provide feedback and coaching to trainees during nesting and on-the-floor periods. Drive floor engagement and ongoing learning programs for agents. Skills & Competencies: Excellent communication skills ...

Roles and Responsibilities:- Design, Delivery & Execution Deliver Throughput as per the agreement on a continuous basis Deliver batch average AHT as per the agreement during OJT Lays special emphasis on DSATs, Errors, TCDs, CSAT, CQ parameters during the period of training and equip advisors of the sound knowledge on handling situations To create learning material for driving participant engagement. To liaise with partner and central support teams to source training material, best practices etc. for customization of learning modules as the case may be Assist in rollout of briefing/updates dissemination Maintain proper records and share proactively including of advisor performance Complete se...

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/...

Process trainer - International voice process experience is MANDATORY NIGHT SHIFTS Class room training Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts "train the trainers" sessions, as necessary. Analyzes, produces, an...

Process Trainer for an International BPO Trainer Should have exp handling NHT Batches & Coaching employees Location-Gurugram Shift- 24*7 Excellent Comms Salary-:Upto 10 LPA Graduation Mandatory Call@9953262467 / 9205503253 Required Candidate profile Min 3 Years exp in International BPO as process trainer Sal Upto 10 LPA Call @9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com

Process Trainer Job Description: Role Brief: The Process Trainer delivers client-focused training for new hires, process updates, and ongoing development to ensure top-tier workforce readiness. Responsibilities include obtaining new hire trainer certification, updating training materials, and evaluating program effectiveness through various feedback mechanisms. Core Responsibilities: Responsible for the functional direction of agents in the training classroom or virtual environment, including monitoring trainee progress, providing coaching and developmental feedback, and making readiness recommendations. Onboard new employees by introducing core processes and expectations. Serve as a point o...

Process Trainer Job Description: Role Brief: The Process Trainer delivers client-focused training for new hires, process updates, and ongoing development to ensure top-tier workforce readiness. Responsibilities include obtaining new hire trainer certification, updating training materials, and evaluating program effectiveness through various feedback mechanisms. Core Responsibilities: Responsible for the functional direction of agents in the training classroom or virtual environment, including monitoring trainee progress, providing coaching and developmental feedback, and making readiness recommendations. Onboard new employees by introducing core processes and expectations. Serve as a point o...

Plan batches w.r.t NHTs and Refresher trainings for the projects assigned. Should be aware of TNA, TNI Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary Required Candidate profile Languages known – Kannada Domestic process Presentation Skills Facilitate internal tests, certification for trainers, advisors and involve in remediation training programs as per the agenda.

Role & responsibilities Developing training modules and materials tailored to specific processes Conducting interactive training sessions and workshops Assessing employee performance and providing feedback Updating training materials based on process changes or improvements Maintaining records of training activities and employee progress Requirements and Skills Proven experience as a process trainer or similar role Excellent communication and presentation skills Ability to assess and address individual training needs Familiarity with modern training techniques and tools Strong organizational and team management skills Preferred candidate profile Must Have Graduation in any stream. Flexible t...

Greetings from Foundever! Openings for Training Lead for International Process Total Work Experience - 10 Years Training Experience 2+ years (as Training Lead on Paper) Only BPO/BPM candidates should apply Shifts - US (Mon-Fri) Domain - Telecom (Voice Process) Location - Airoli, Navi Mumbai Work from Office Role & responsibilities Responsible for the Site/Operating Center-wide L&D operations for all programs & clients. Candidates from Telecom process background would be preferable. - US Shifts Responsible for managing the internal operating center/ KPIs for the operating center/site. Responsible for hiring, training, & managing a team of Managers, Training Specialists & Coordinator Responsib...

Should have process training experience on papers for at least 2 years. Should be aware of TNA/TNI/TTT/OJT. Should be able to calculate Throughput. Should have knowledge of RAG Analysis. Should be able to converse in Telugu & Kannada Interested candidates can reach out to - Bhawnas1@hexaware.com , 6260351725 Regards Bhawna

Should have 6 months to 2 years of exp as a Trainer in a BPO Good communication skill, must have soft skill, behavioural training and fluent in english. For more details-janvi.urbanecorps21@gmail.com/8530014622

Roles & Responsibilities- - Design and deliver training programs for international processes. - Focusing on TNI, TTT , TNA , OJT. - Develop curriculum materials and assessments to measure trainee performance. Required Candidate profile - Min 1 year experience as Process Trainer in International Process. - Excellent communication skills in English. Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943.

Position - Training Quality Manager (BPO-Domestic) Roles and Responsibilities- The Training & Quality Manager job role can be diverse, and comprehensive. Here is a list of responsibilities performed by them: Analyze the data thoroughly to find the areas of growth. Develop strategies to improve the production process. Eyeing on the objectives to maximize the profitability of the organization. Make sure that the product goes through auditing and testing Make sure all the legal standards are met and review the existing policies and standards thoroughly. Review the organizations process to ensure that it aligns with the current policies. Formulate timely reports and documentation to track progre...

Greetings, Great opportunity to be a part of Ienergizer as a process trainer . Requirements :- Overall, 3 years Experience in Call Centre /other industries with 1 Years Experience as Trainer. Graduation is must. BPO experience. Customer Service experience. Roles & Responsibilities :- Advanced Communication Skills: Ability to train agents on handling sensitive and complex issues, including de-escalation techniques. Emotional Intelligence: Training agents to recognize and manage their emotions and those of customers. Crisis Management Training: Educating agents on managing critical situations calmly and effectively. Scenario-Based Training: Using real-world scenarios and role-playing to prepar...

Location: Mumbai CTC: 7 LPA Openings: 15 We are looking for experienced Process Trainers for our International BPO Voice Process . Requirements: Minimum 1 year of experience as a Process Trainer in an international BPO (voice) process. Excellent communication skills . Graduates preferred; Undergraduates can apply if they meet experience and communication criteria. Key Responsibilities: Conduct new hire and refresher training. Create/update training content. Provide coaching, feedback, and floor support. Best regards, Manish Chauhan HR Executive| Career Guideline Mumbai 9136520859 manish@careerguideline.co.in