BPO Trainer

Cyfuture

2 - 7 years

3 - 4 Lacs

navi mumbai maharashtra india

Posted:15 hours ago| Platform: Foundit logo

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Skills Required

process training trainer bpo training customer service training call center training

Work Mode

On-site

Job Type

Full Time

Job Description

Role & responsibilities

Develop programs and curriculum for the employee of the organization for orientation and in-job training
Analyze the effectiveness of training and workshops to the employees and develop appropriate modification if needed
Collaborate with the companys management to identify training needs and schedule appropriate training sessions for employees
Develop systems to monitor and ensure employees are performing their responsibilities according to the training
Ensure the compliance of the companys employees to cooperate with standards and procedures during training sessions
Provide support and mentoring for new employees while conducting an evaluation and identifying sections where improvements are needed

Preferred candidate profile:

Should have minimum 2 Years exp as trainer in BPO sector only.
Should have strong oral & written English skills.
excellent problem-solving and issue resolution.
Good analytical Skills.
Any Graduate

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