260 Bpo Training Jobs - Page 2

Roles and Responsibilities Design and deliver training programs for new hires, focusing on product knowledge, soft skills, and process orientation. Develop and maintain training materials, including presentations, manuals, and online resources. Conduct regular performance evaluations to identify areas of improvement for employees' skill development. Collaborate with team members to resolve issues related to product quality, customer satisfaction, or employee performance. Provide coaching sessions to improve communication skills among team members. Desired Candidate Profile 1-6 years of experience in BPO industry with expertise in KPI analysis (KPI), OJT (On-the-job training), TNA (Training N...

Greeting from Teleperformance...!! We are looking for a Collection Trainer to train our customer support group (Collection/inbound/outbound on the following, Call handling process Soft skills Communication skills Query resolution The desired candidate should possess the following (but not limited to) Should have an in depth knowledge of call handling process. Proficiency in Soft skills training Audit customer calls and give feedback to customer support group and concerned stakeholders Documenting training progress and reporting to concerned stakeholders Should have classroom training experience including running orientation programs for new joiners in customer support group Should have knowl...

Hello Folks, Are you the one we are looking for? Inviting applications for the role of TRAINING MANAGER .We are looking for TRAINING MANAGER FOR ONE OF OUR CLIENT INTO CUSTOMER SERVICE. Graduates with relevant experience in any BPO with a sound knowledge of end to end domain. JOB LOCATION - GURGAON **PLEASE APPLY ONLY IF YOU HOLD MIN. 2 YEARS EXPERIENCE AS A TRAINING MANAGER IN ANY BPO MOREOVER SHOULD BE FLUENT IN ENGLISH N HINDI BOTH THE LANGUAGES ** "Immediate Joiners"" Responsibilities: •Training Program Development and Delivery Employee & Team Development Operational Support (OJT , TNA , TNI , TTT , Throughput , Training Dashboard , Team handling , Client management etc ) Leadership and ...

Company: Globiva Location: Gurgaon Job Summary Globiva is hiring a Sales Process Trainer with a minimum of 1 year of BPO training experience. The trainer will be responsible for NHT, OJT, refresher sessions, PKT, and continuous sales capability building, ensuring high throughput and strong training efficacy. Key Responsibilities Conduct New Hire Training (NHT) on sales process, product knowledge, objection handling, compliance, and systems. Drive smooth transition of trainees from NHT to OJT (nesting phase) ensuring readiness for production. Deliver Refresher Training to improve sales conversion, upselling, cross-selling, and compliance adherence. Conduct Pre-Knowledge Tests (PKT), assessmen...

Trainer Job Description Job Title: Product & Soft skills Trainer Location: Ramky selenium building, Financial district, Gachibowli, Hyderabad. Reports To: Training Manager / Operations Manager Job Summary: The Trainer is responsible for designing, developing, and delivering training programs to call center staff. The role ensures that all team members are equipped with the necessary knowledge and skills to provide excellent customer service and meet performance standards. The trainer will collaborate with management and subject matter experts to identify training needs and continuously improve training materials. Key Responsibilities: Conduct initial training for new hires, including product...

Job Title: Sales Trainer Domestic Sales Process Location: D-12, Sector 63, Noida Salary: Up to 30,000 per month Experience Required: Minimum 1 year as Sales Trainer (Domestic Process Preferred) Job Type: Full-time | Work from Office | Immediate Joiners Only Job Description: We are urgently hiring an energetic and experienced Sales Trainer for our Domestic Sales Process . The candidate should have experience in conducting NHT batches, developing training modules, and improving overall sales performance. Key Responsibilities: Conduct NHT (New Hire Training) sessions for fresh joiners and ensure smooth onboarding Deliver sales and communication training for new and existing team members Develop...

- Design and deliver training programs for international processes - Focusing on TNI, TTT , TNA , OJT - Develop curriculum materials and assessments to measure trainee performance Call or Whatsapp @ 8453399504 / 9387861694 / 8723051470 / 6002281943 Required Candidate profile - Min 1 year experience on papers as Process Trainer in International Process. - Excellent communication skills in English. Call or Whatsapp @ 8453399504 / 9387861694 / 8723051470 / 6002281943.

He should be Graduate with 2 to 4 years of experience in BPO training.He should be Good in communication with excellent training skills. Required Candidate profile Graduate with BPO trainer Experience or call Center Experience

V & A Trainer - International Voice only Voice & Accent training Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only- VOICE Shift- Rotational (24*7)

Position: Process Trainer Location: Noida Department: Training & Quality Experience Required: 2-4 years as a Process Trainer in BPO/Customer Service. Employment Type: Full-time About the Role We are seeking an enthusiastic and experienced Process Trainer to join our team. The trainer will be responsible for delivering engaging and effective training sessions for new hires and existing employees, ensuring they are equipped with the knowledge, skills, and confidence to deliver excellent customer service. Key Responsibilities Conduct process and product training for new hires and tenured employees. Deliver New Hire Training (NHT), Refresher Training, and Upskilling programs . Design, update, an...

Designation -Process trainer for domestic process. Job Description Scheduling and conducting training sessions on various call center topics to prepare and support new employees. Training experienced employees on new or updated call center procedures to improve their performance. Observing the daily operations of call center employees and identifying any areas of improvement. Liaising with team leaders and managers to conduct on-the-job coaching. Measuring the effectiveness of training sessions and preparing individual or team progress reports. Creating and managing the training budget. Ensuring employees keep up their productivity and maintain high levels of customer satisfaction. Requireme...

Responsibilities: To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated a...

Role & Responsibilities Help design and develop relevant and engaging training materials, and instructional guides. Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises. Conduct training needs assessments by collaborating with managers and employees. Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps. Program/Training Plan Implementation. Deliver training programs, ensuring they are aligned with company goals and objectives. Facilitate in-person and virtual training sessions and workshops. Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on them...

We are hiring for RCM trainer for US healthcare process. Candidate should have experience in RCM process as a trainer atleast for 1 year. Salary uptop 6.5 LPA Contact Shruti 6394715879 Diksha 7650019021

iMarque Solutions (P) Ltd is looking For Trainer & Quality (T&Q)Offsore OB Voice Process to join our dynamic tam and embark on a rewarding career Journey Hurry Up!!! Fluency in English & Hindi Language Is Must!!!Grab The Opportunity!!! Immediate Joiners Preferred!!! Contact Person HR Mitali - 8240618865 !!!!If interested share your resume to WhatsApp or Call - Mitali - 8240618865 Job Details: Developing and delivering training programs and materials for employees and end-users on the specific business process or operation Conducting training needs assessments to identify skill gaps and training requirements Providing feedback and coaching to trainees to improve their performance Evaluating t...

Strong communication skills (Malayalam & English) Relevant experience in the telesales. Having good experience in Training for telesales (Malayalam & English) How to Apply: WhatsApp: 7389003708

Role & responsibilities FUNCTIONAL/ OPERATIONAL: Delivers process training reports and ensures class performance reports are up to date. Ensures effectiveness of training program through updated and calibrated hourly training outline Ensure product and policy updates are incorporated and covered during training Responsible for creation of facilitator guide and training manuals for trainings Responsible for creation of product knowledge checks for training Provides regular feedback to the batch on performance and ensures learning is not compromised Cascades all process updates to existing & new team members. Conducts refresher training to maintain training effectiveness on the floor. Establis...

Roles and Responsibilities * Design and deliver process training programs for new hires and existing employees to enhance their skills and knowledge. * Conduct Training Needs Analysis (TNA) to identify gaps in employee skills and develop customized training solutions. * Develop and maintain training materials, including manuals, guides, and online courses. * Monitor the effectiveness of training programs through evaluation metrics such as throughput improvement. Desired Candidate Profile * Strong understanding of BPO/Call Centre operations and processes. * Proficiency in OJT (On-the-Job Training), TNI (Training Needs Identification), TNA (Training Needs Analysis), TTT (Training Delivery). * ...

About the Role : We are looking for a passionate and result-driven Sales Trainer from the BPO industry who can design, deliver, and evaluate training programs that sharpen sales skills, enhance communication, and drive performance excellence. The right candidate will have strong exposure to BPO sales processes, outbound/inbound campaigns, and a proven track record of improving team effectiveness through impactful training. What We Are Looking For Experience: 3-6 years in the BPO industry, with at least 2 years in a sales training role. Strong knowledge of BPO sales cycles (domestic/international), customer handling, and objection management. Hands-on experience in classroom training, floor c...

Process trainer - International voice process experience is MANDATORY NIGHT SHIFTS Class room training Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts "train the trainers" sessions, as necessary. Analyzes, produces, an...

We are hiring for Trainer for Bigbasket Location Thane and Sewari Interested Candidate can call on 9004325061

Key Responsibilities: Conduct process and product training for new hires and existing employees Create, update, and maintain training materials and documentation Assess training effectiveness and identify areas for improvement Provide floor support and post-training feedback to enhance performance Collaborate with operations, quality, and HR teams to align training with business goals Track training attendance, assessments, and performance reports Identify knowledge gaps and conduct refresher or upskilling sessions as needed Candidate Profile: 2 to 5 years of experience in process training, preferably in BPO, customer service, or technical support environments Excellent communication, presen...

We are hiring for TOP MNC for Process Trainer Assistant Manager (International Banking Domain- Personal or Commercial) Location - Bangalore & Mumbai Note- Must have experience in international banking domain as trainer. Note- Must have people management experience on paper. Shift- US Shift. Please Note- Need to be flexible work from office all 5 Days. Qualification- Graduate and postgraduate. Notice Period- Immediate - 30 Days max Years of experience and salary: 9- 14 Years - 14LPA Fixed + Variables. Skills Required Must have experience in Personal or Commercial banking domain. TNA, TNI, TTT. OJT, IJT. Multifaceted role that does instructional design work and delivers training on a wide vari...

Job Summary: We are seeking a dynamic and experienced Trainer to join our Domestic BPO team. The ideal candidate will be responsible for delivering effective training programs to new hires and existing employees, enhancing communication skills, product knowledge, and process expertise to ensure high-quality customer interactions. Key Responsibilities: Conduct induction programs for new hires and refreshers for existing employees. Deliver process training related to domestic BPO campaigns (voice/non-voice). Develop and update training materials, SOPs, and assessments as per process changes. Evaluate trainee performance through tests, role-plays, and mock calls. Provide floor support post-trai...

**Openings for a leading international bpo** Job Location: Gurgaon Job Role: Process Trainer(US Healthcare/Travel) Job Role: As a Process Trainer, you will be responsible for training, mentoring, and guiding a team of sales and technical support representatives to achieve and exceed their performance targets. The ideal candidate has a strong background in US Healthcare or Travel, excellent communication skills, and a passion for developing others. Responsibilities: Conduct training sessions and provide ongoing coaching to a team of agents on service techniques, product knowledge, and customer service skills. Monitor agent performance, provide constructive feedback, and develop action plans f...