Key Resp- 5+Yr in int BPO/GCC(Healthcare/Finance) Deliver onboarding and brefresher training programs. Conduct soft-skill workshops, compliance training. Coach underperforming agents using QA Feedback & Mock Sessions. Collaborate with Quality Team
Key Responsibilities -End-to-End People Lifecycle -Payroll & Compliance -Employee Engagement -Performance & Development -Administration & Operations -Metrics & Reporting: Track HR/admin metrics -Talent Acquisition Management