Key Resp- 5+Yr in int BPO/GCC(Healthcare/Finance) Deliver onboarding and brefresher training programs. Conduct soft-skill workshops, compliance training. Coach underperforming agents using QA Feedback & Mock Sessions. Collaborate with Quality Team
Key Resp- 5+Yr in int BPO/GCC(Healthcare/Finance) Deliver onboarding and brefresher training programs. Conduct soft-skill workshops, compliance training. Coach underperforming agents using QA Feedback & Mock Sessions. Collaborate with Quality Team