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QHT Clinic
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BPO Specialist

BPO Specialist

QHT Clinic

0 years

3 - 4 Lacs

gurugram haryana india

Posted:4 days ago| Platform:

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Skills Required

healthcare support management billing coordination crm resolve chat routing scheduling compliance data excel regulations training collaborative service monitoring metrics salesforce

Work Mode

On-site

Job Type

Full Time

Job Description

Industry & Sector:

Healthcare services — outpatient clinic and patient support operations within the clinical services & medical BPO sector. We support patient intake, appointment management, billing inquiries and clinical-administrative coordination, delivering a high-touch patient experience through on-site contact center operations.

Primary job title (standardized):

BPO Executive

About The Opportunity

We are hiring an on-site BPO Specialist to join a clinical-contact-center team in India. This role handles patient-facing communications across voice and digital channels, manages CRM and ticketing workflows, and partners with clinical and administrative teams to resolve queries accurately and compassionately.Role & Responsibilities

Deliver high-quality inbound and outbound voice, email, and chat support for patients and healthcare stakeholders on-site.
Use CRM and ticketing platforms to document interactions, update patient records, and escalate clinical or billing issues to relevant teams.
Operate IVR and telephony tools for call routing, transfers, appointment scheduling, and reminder management.
Resolve billing, appointment, insurance and basic clinical-administrative inquiries, ensuring accurate follow-up and case closure.
Achieve operational targets such as CSAT, FCR and AHT while maintaining quality and compliance with data privacy norms.
Contribute to knowledge-base updates, standard operating procedures, and continuous process improvements.

Skills & Qualifications

Must-Have

Salesforce
Zendesk
Avaya
Genesys Cloud
IVR systems
Microsoft Excel

Preferred

NICE Workforce Management
Verint Quality Monitoring
Knowledge of data privacy regulations (e.g., HIPAA or equivalent patient-data handling standards)

Benefits & Culture Highlights

Structured on-site training and clear career paths within healthcare BPO operations.
Collaborative clinical-administrative environment focused on service quality and patient safety.
Opportunities to upskill on CRM, telephony platforms and quality-monitoring tools.

Location & Workplace:

On-site — India. Candidates must be willing to work from the assigned clinic/contact-center location.To apply, submit your CV and a brief note outlining your experience with CRM and contact-center platforms. Strong candidates will demonstrate hands-on experience with call handling, ticketing systems and on-the-job quality metrics in a healthcare setting.Skills: bpo,crm,salesforce

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BPO Specialist