BPO Specialist

Responsibilities

• Making Outbound Calls: Make outbound calls to prospective customers to advertise the company’s products or services.
• Handling Inbound Calls: Answer incoming calls from customers, responding to questions, providing information, or resolving issues promptly.
• Understanding Customer Needs: Listen attentively to customers’ concerns or queries and provide appropriate solutions or support based on their needs.
• Maintaining Call Record: Document all customer interactions accurately in the CRM system, including call details, queries, responses, complaints, and resolutions provided.
• Following Communication Scripts: Adhere to specific communication scripts and guidelines set by the business to maintain professionalism and consistency in all customer interactions.
• Setting Sales Goals: Aim to achieve individual and team sales goals by effectively promoting the benefits of products and persuading customers to make purchases or avail of services.
• Offering Details about Products: Educate customers about the specifications, features, pricing, and benefits of the company’s products or services to help them make informed decisions.
• Resolution of Customer Complaints: Resolve customer complaints or escalations quickly and professionally, focusing on satisfactory resolution while maintaining customer satisfaction levels.
• Build Rapport: Maintain positive relationships with customers by providing engaging and friendly communication to ensure a positive customer experience.
• Conforming to Compliance Standards: Comply with all regulatory and legal guidelines for telecalling, including privacy laws and lawful telemarketing practices, to ensure lawful and ethical methods.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person