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Cognizant
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BPO PE Voice

BPO PE Voice

Cognizant

0 - 2 years

1 - 3 Lacs

pune

Posted:2 days ago| Platform:

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Skills Required

bpo voice non voice process domestic bpo international bpo inbound customer service customer care interpersonal skills customer support technical support voice process outbound calling international call center semi voice telecalling non voice communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job summary

Join our dynamic BPO team as a PE Voice specialist where you will leverage your customer service skills to enhance client satisfaction. This hybrid role offers a unique opportunity to work night shifts ensuring seamless communication and support for our global clientele. With a focus on delivering exceptional service you will play a crucial role in maintaining our companys reputation for excellence.

Responsibilities

Provide exceptional customer service by addressing client inquiries and resolving issues promptly and efficiently.

Utilize effective communication skills to ensure clear and concise information is conveyed to clients.

Collaborate with team members to identify and implement process improvements that enhance service delivery.

Monitor customer interactions to ensure adherence to company policies and quality standards.

Maintain accurate records of customer interactions and transactions in the companys database.

Assist in training new team members by sharing best practices and insights gained from experience.

Adapt to changing client needs and priorities demonstrating flexibility and a proactive approach.

Utilize problem-solving skills to identify root causes of issues and implement effective solutions.

Engage in continuous learning to stay updated with industry trends and company policies.

Support the team in achieving performance targets and contributing to overall business objectives.

Foster a positive and collaborative work environment that encourages innovation and teamwork.

Ensure compliance with all regulatory requirements and company guidelines.

Contribute to the companys mission by delivering outstanding customer service that enhances client satisfaction.

Qualifications

Possess strong communication and interpersonal skills essential for effective customer interactions.

Demonstrate proficiency in problem-solving and critical thinking to address client concerns.

Exhibit adaptability and flexibility in a fast-paced dynamic work environment.

Show a commitment to continuous learning and professional development.

Display a customer-centric mindset with a focus on delivering high-quality service.

Have a basic understanding of BPO operations and customer service principles.

Experience in a similar role is preferred but not mandatory.

Certifications Required

Certified Customer Service Professional (CCSP) or equivalent is preferred.

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BPO PE Voice