1829 Bpo Operations Jobs - Page 44

Primary Responsibilities / Accountabilities: Read, understand, and analyze client processes as per the business rules. Execute the full range of the process accurately and timely as a hands-on processor. Escalate issues and seek advice when faced with complex issues/problems. Follow Work Instructions while processing. Highlight any anomalies in Work Instructions/process documentation to the SME/Leads. Participate in client conference calls, where required, and manage appropriate documentation. Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control. Propose process improvement ideas to reduce time, improve accuracy, or ...

Job Role / Purpose of the Job: This role provides client services for Payroll Admin to ensure tasks are completed correctly and resource efficiencies are maintained. It involves working closely with Delivery Services Management to identify and escalate client issues, obtaining and confirming pending information/documentation, and adding and amending transaction information to client/systems to maintain current visible HR records for the client. Primary Responsibilities / Accountabilities: Read, understand, and analyze client processes as per the business rules. Execute the full range of the process accurately and timely as a hands-on processor. Escalate issues and seek advice when faced with...

Primary Responsibilities: Execute employee data management processes (e.g., new hires, job changes, exits) accurately and on time. Analyze and follow Work Instructions, escalating complex issues as needed. Participate in client calls and maintain proper documentation. Perform root cause analysis and recommend corrective actions. Suggest process improvements for accuracy and efficiency. Maintain daily process metrics and MIS. Provide high-level customer service with attention to detail and confidentiality. Update client systems with accurate data and complete tasks within deadlines. Functional Competencies: Knowledge of Employee & Org Data Management processes (mandatory experience from onboa...

Hiring for Employee data Management for our client Drive change that enables employee performance, enhances engagement and supports the organization's success. Apply human-centered research and design principles to create and implement solutions that enhance the employee experience. Job Role / Purpose of the Job: This role provides client services for Employee & Org Data Mgmt which may include from hire to retire services. It follows all administration processes to ensure tasks are completed correctly and resource efficiencies are maintained. The role works closely with Delivery Services Management to identify and escalate client issues, obtain and confirm pending information/documentation, ...

Primary Responsibilities / Accountabilities: Read, understand, and analyze client processes as per the business rules. Execute the full range of processes accurately and timely as a hands-on processor. Escalate issues and seek advice when faced with complex issues/problems. Follow Work Instructions while processing. Highlight any anomalies in Work Instructions/process documentation to the SME/Leads. Participate in client conference calls, where required, and manage appropriate documentation. Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control. Propose process improvement ideas to reduce time, improve accuracy, or en...

Spes Manning Solutions is exclusively hiring for a Customer Support Executive to join our dynamic and rapidly growing BPO team. We are looking for enthusiastic, customer-centric individuals who are passionate about delivering an exceptional customer experience. This is a unique opportunity for both fresh graduates and experienced professionals to build a successful career in an international voice process environment. Key Responsibilities Handle inbound and outbound customer calls with professionalism and courtesy. Resolve customer queries and issues quickly and efficiently over the phone. Maintain accurate records of all customer interactions and transactions. Follow communication scripts a...

Spes Manning Solutions is actively hiring for a Customer Care Executive to join our team as an International Customer Support Associate . This is an excellent opportunity for both freshers and experienced professionals with a passion for customer service. You will play a vital role in providing a world-class experience to our international clients, including those in the US and UK , while contributing to a high-performing team. Roles & Responsibilities Handle inbound and outbound calls to provide exceptional customer service. Resolve customer queries in a professional manner and ensure a high level of customer satisfaction . Adhere to process guidelines and consistently achieve performance t...

Spes Manning Solutions is actively seeking experienced professionals to join our team for an International Voice and Chat Process . We are looking for dedicated individuals with a proven track record of providing excellent customer support in a global BPO environment. This is an exciting opportunity to work in a fast-paced setting and contribute to a team that values quality and performance. Candidate Requirements Experience: A minimum of one year of prior experience in an international chat or voice process is mandatory. Communication Skills: Excellent communication skills are required to interact with an international client base. Shift & Commute: You must be comfortable with 10-hour shift...

We are seeking dynamic professionals for the International Voice / Chat Process . You will be responsible for handling customer inquiries through voice or chat, providing timely and accurate solutions, and resolving issues related to products, services, and technical support. This role requires excellent communication skills, a strong customer service orientation, and the ability to multitask in a fast-paced, target-driven environment. Roles & Responsibilities: Handle customer inquiries efficiently through voice or chat , providing timely and accurate solutions. Resolve issues related to products, services, and technical support, ensuring customer satisfaction. Document all interactions, sol...

Mention Abhishek HR on your resume Call me on - 9711401299 Job Title: Team Leader Voice Sales Program Location: Noida, Sector 63 Job Type: Full-time Experience Required: Minimum 2 years as a Team Leader in a voice sales program Job Summary: We are seeking an experienced and performance-driven Team Leader to join our voice sales program. The ideal candidate should possess strong operational knowledge, excellent people management skills, and a passion for delivering outstanding customer service. Key Responsibilities: Lead and manage a team in a voice-based sales environment to achieve sales targets and KPIs. Monitor team performance using key operational and sales metrics such as conversion ra...

Key Responsibilities: Develop and improve metrics, business rules, and processes in line with BFSI regulations. Ensure timely, accurate reporting to support efficient operations. Lead and manage team performance, training, and career planning. Drive tele-sales performance and achieve targets. Manage daily workload, resource coordination, and escalation handling. Implement quality and process improvements. Communicate effectively with clients and internal teams. Monitor agent performance and ensure adherence to procedures. Support senior management with planning and process enhancements. Desired Skills: Strong collections process & product knowledge BFSI industry experience (mandatory) Data a...

Role & responsibilities Lead, mentor, and motivate a team of pre-sales representatives. Set clear performance expectations and provide regular feedback and coaching. Develop and execute strategies to generate high-quality leads for the sales team. Utilize various lead sources, including online platforms, referrals, and marketing campaigns. Oversee the process of qualifying prospects by understanding their needs, budget, and preferences. Ensure effective communication with potential clients to gather relevant information. Maintain and update the customer relationship management (CRM) system with accurate lead and prospect information. Monitor the teams data entry and ensure data integrity. Wo...

We are looking for a skilled professional with 14-18 years of experience to join our team as a Deputy General Manager - Delivery in Trichy, India. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills. Roles and Responsibility Manage and oversee the delivery of healthcare services to ensure high-quality patient care. Develop and implement strategies to improve operational efficiency and reduce costs. Collaborate with cross-functional teams to achieve business objectives. Analyze data and metrics to identify areas for improvement and optimize processes. Ensure compliance with regulatory requirements and industry standards. Foster a...

Looking for a skilled Senior Lead - Delivery to join our team in Hyderabad II. The ideal candidate will have 5-8 years of experience in the field. Roles and Responsibility Manage and deliver high-quality services to clients, ensuring timely and efficient project completion. Lead and motivate a team of professionals to achieve exceptional results and meet client expectations. Develop and implement effective delivery strategies to improve service quality and reduce costs. Collaborate with cross-functional teams to identify and mitigate risks, ensuring seamless project execution. Analyze and resolve complex technical issues, providing expert guidance to junior team members. Ensure compliance wi...

We are looking for a skilled professional with 5-8 years of experience to lead our delivery team in Chennai. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills. Roles and Responsibility Lead the delivery team to ensure successful project execution and client satisfaction. Develop and implement effective project plans, resource allocation, and risk management strategies. Collaborate with cross-functional teams to identify and mitigate potential risks and issues. Provide guidance and support to team members to enhance their skills and performance. Monitor and report on project progress, identifying areas for improvement and imple...

Looking to onboard a skilled professional with 5-8 years of experience to lead our delivery quality team in Chennai. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills. Roles and Responsibility Lead the delivery quality team to ensure high-quality services are provided to clients. Develop and implement quality control processes to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance service quality. Analyze data and metrics to measure service performance and identify trends. Provide coaching and training to team members to improve their skills and knowledge. Ensure compliance wit...

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...

Roles and Responsibilities Customer Support Executive / BPO / Call Center / Fresher / CCE JOB (Domestic & International BPO) Profile -CCE 15k -35k Desired Candidate Profile Graduate & Undergraduate Fresher & BPO Exp. both WhatsApp number 9781021114 Call 9988350971 9988353971 7508062612 01725000971 Perks and Benefits Good Incentive and Cab Facility

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 45000 Need Good English speaking Call HR sayeda 8422972322

Operations Manager (Female Only) Exp- 10+ Years (3+ Years as Operations DM/Mgr/Ops Mgr) Loc- Gurgaon || UK Shifts Pkg- 23 LPA Nancy 8586914964 Nancy.imaginators7@gmail./com Required Candidate profile Should have international voice process exp. Should have handled 100+ FTE's. Should have 3+ years on paper exp as Deputy Manager/Manager/ Sr Manager/ Operations Manager.

*Sales Team Leader & AM * Minimum 1- 4 years of experience in a relevant Contact center in outbound voice process *Graduation mandate *Excellent communication in English * 6 days working *Virtual interview *Job location Nagpur call on 7697428237

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...

Role Summary We are looking for an enthusiastic Team Leader for Sales Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Revi...

Kindly apply candidates those who have background of Property and Casualty or must have managed Complex process** Minimum 2 Years Of Experience On Papers Team Leader Should have exp. back office and must have handle 15+ team size

Role & responsibilities Lead a team of 15-20 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholders . Preferred candidate profile People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Coaching and performance monitoring 2-4 years of experience in people management o...