International voice /chat process

Spes Manning

0 - 5 years

0 - 5 Lacs

Pune Maharashtra India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

Customer Service Voice Process Chat Process Customer Support Crm Communication Skills Bpo Operations

Work Mode

On-site

Job Type

Full Time

Job Description

International Voice / Chat Process

Roles & Responsibilities:

Handle customer inquiries efficiently through
voice or chat
, providing timely and accurate solutions.
Resolve issues related to products, services, and technical support, ensuring customer satisfaction.
Document all interactions, solutions, and follow-ups meticulously in the
CRM system
.
Meet established
performance targets
such as response time, resolution time, and customer satisfaction scores.
Escalate unresolved or complex issues to the appropriate department for further assistance.
Maintain professional communication at all times and adhere strictly to company guidelines and procedures.

Skills Required:

Excellent
verbal and written communication skills in English
(additional language skills are a plus).
Strong
customer service orientation
and the ability to resolve issues effectively.
Ability to
multitask
and efficiently manage both voice and chat interactions simultaneously.
Strong
problem-solving and analytical thinking
capabilities.
Comfortable with technology and proficient in using
CRM tools
.
Ability to work effectively in a
fast-paced, target-driven environment
.
Positive attitude, strong interpersonal skills, and eagerness to learn.
Self-motivated, team-oriented, and flexible.
Ability to work independently and take initiative.
Comfortable working in
rotational shifts
(including night shifts).

QUALIFICATION:

Undergraduate or Graduate (Any stream).

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