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Customer Support Executive

Customer Support Executive

3 - 5 years

|

3 - 5 Lacs

pune maharashtra india

Posted:6 hours ago| Platform: Foundit logo

Apply

Skills Required

customer communication problem-solving crm proficiency complaint resolution product knowledge team collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle customer inquiries via phone, email, chat, or other communication channels.
Provide accurate information about products, services, policies, and procedures.
Resolve customer complaints and issues efficiently and professionally.
Maintain detailed records of customer interactions in CRM systems.
Escalate complex issues to higher management when necessary.
Collaborate with other departments to ensure timely resolution of customer problems.
Monitor customer feedback and suggest improvements to enhance service quality.
Meet individual and team performance targets, including response and resolution times.
Conduct follow-ups with customers to ensure satisfaction and retention.
Participate in training sessions to stay updated on products, services, and processes.

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