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Rivera Manpower Services
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Banking Voice & Non Voice Process

Banking Voice & Non Voice Process

Rivera Manpower Services

1 - 5 years

|

1 - 5 Lacs

bengaluru karnataka india

Posted:12 hours ago| Platform: Foundit logo

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Skills Required

voice support call handling crm update issue resolution query escalation performance tracking banking voice process non voice process

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities:

Handle inbound and outbound customer calls in a professional and courteous manner
Resolve customer queries, issues, and complaints effectively and promptly
Provide accurate information about products/services, company policies, and procedures
Record all interactions and follow-up actions in the CRM system
Meet individual and team performance metrics (e.g., call handling time, customer satisfaction)
Escalate unresolved or complex queries to the appropriate departments
Stay up-to-date with product knowledge, system updates, and process changes
Maintain a positive and empathetic attitude toward customers at all times
Ensure compliance with company standards, security policies, and confidentiality agreements
Work in rotational shifts, including weekends and holidays if required

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