Banking Customer Service

Rivera Manpower Services

0 - 3 years

0 - 3 Lacs

bengaluru karnataka india

Posted:1 month ago| Platform: Foundit logo

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Skills Required

customer support bfsi process issue resolution service escalation chat handling record updating banking customer service

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle customer inquiries related to banking products and services (accounts, transactions, cards, loans, etc.) via calls, emails, or chat
Provide accurate information, troubleshoot issues, and resolve complaints in a timely and professional manner
Adhere to compliance standards and maintain confidentiality of customer information
Escalate unresolved issues to appropriate departments and follow up to ensure resolution
Update customer records and maintain detailed logs of interactions
Meet or exceed service level targets such as response time, resolution rate, and customer satisfaction scores

Requirements:

Bachelor's degree in any discipline (Commerce/Finance preferred)
13 years of experience in customer service or support roles, preferably in the BFSI sector
Excellent verbal and written communication skills in English (additional regional language proficiency is a plus)
Basic understanding of banking products and processes
Ability to work independently and handle high-pressure situations with professionalism
Willingness to work early morning shifts as per business requirements

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