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Rivera Manpower Services logo
Banking Voice & Non Voice Process Rivera Manpower Services

1.0 - 5.0 years

1 - 5 Lacs

bengaluru, karnataka, india

On-site

Roles and Responsibilities: Handle inbound and outbound customer calls in a professional and courteous manner Resolve customer queries, issues, and complaints effectively and promptly Provide accurate information about products/services, company policies, and procedures Record all interactions and follow-up actions in the CRM system Meet individual and team performance metrics (e.g., call handling time, customer satisfaction) Escalate unresolved or complex queries to the appropriate departments Stay up-to-date with product knowledge, system updates, and process changes Maintain a positive and empathetic attitude toward customers at all times Ensure compliance with company standards, security...

Posted 14 hours ago

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