Compensation And Benefits Specialist

Primary Responsibilities / Accountabilities:

• Read, understand, and analyze client processes as per the business rules.
• Execute the full range of processes accurately and timely as a hands-on processor.
• Escalate issues and seek advice when faced with complex issues/problems.
• Follow Work Instructions while processing.
• Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.
• Participate in client conference calls, where required, and manage appropriate documentation.
• Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control.
• Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.
• Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent.
• Update process metrics on a daily basis and maintain MIS.
• Demonstrate the highest level of customer service.
• Pay close attention to detail and follow through to resolve any outstanding issues.
• Ensure both own and related tasks are completed.
• Update client applications accurately and quickly in accordance with the appropriate User Guides.
• Ensure assigned tasks are completed accurately in a timely fashion.
• Ensure and maintain the security and confidentiality of client data.
• Actively participate in team activities and organizational initiatives.

Functional Competencies:

• Knowledge of Comp & Benefits and Performance management processes.
• Strong command of written and verbal English language.
• Knowledge of MS Office/Excel Skills would be a plus.
• Knowledge of SuccessFactors would be a plus.

Education Qualification:

• Bachelor's degree (Any discipline).

Experience:

• Essentials: 1 - 2 years of business experience with International Comp & Benefits and Performance management background.
• Desirable: Exposure to the BPO industry.

Skills / Knowledge:

• Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
• Resilient and able to work under pressure.
• Organization & prioritization skills to deliver as per deadlines.
• Attention to detail & quality driven in communications and all system transactions.
• Demonstrate high levels of confidentiality.
• Teamwork & collaboration.
• Multi-cultural awareness.